ZipRecruiter

Log In

1

Medical Answering Service Jobs (NOW HIRING)

Yale New Haven Health

Medical Receptionist

Stamford, CT · On-site

$17.50 - $21.25/hr

... medical records. EEO/AA/Disability/Veteran Responsibilities * 1. Maintain appointment schedule ... answering service about the physicians on-call status. * 7. Collect and reconcile co-pay ...

Yale New Haven Health

Medical Receptionist

Trumbull, CT · On-site

$16.25 - $19.50/hr

... medical records. EEO/AA/Disability/Veteran Responsibilities * 1. Maintain appointment schedule ... answering service about the physicians on-call status. * 7. Collect and reconcile co-pay ...

Yale New Haven Health

Medical Receptionist

Stamford, CT

$17.50 - $21.25/hr

... medical records. EEO/AA/Disability/Veteran Responsibilities * 1. Maintain appointment schedule ... answering service about the physicians on-call status. * 7. Collect and reconcile co-pay ...

Answer Aide

Customer Service Representative

$16.50 - $22.25/hr

AnswerAide Answering Service Agent AnswerAide is actively seeking an enthusiastic full-time, ... We provide great benefits and perks, including medical, dental, vision, short-term and long-term ...

previous page

Showing results 41-60

All JobsMedical Answering Service Jobs

Medical Answering Service information

See salary details

$13

$16

$18

How much do medical answering service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for medical answering service in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $16.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the medical answering service position, and why are they important?

Excelling as a Medical Answering Service representative requires strong customer service skills, clear verbal communication, and knowledge of medical terminology, often supported by a high school diploma and industry experience. Familiarity with multi-line phone systems, electronic medical records (EMR) software, and secure messaging platforms is frequently necessary. Outstanding organization, empathy, and ability to remain calm under pressure are vital soft skills in this position. These skills and qualities ensure that sensitive patient information is handled accurately and compassionately, maintaining professionalism and trust for both patients and medical providers.

What are the primary responsibilities of someone working in a medical answering service role?

Medical answering service representatives are responsible for answering incoming calls from patients and healthcare providers, accurately documenting messages, and relaying urgent information to the appropriate medical staff. You may also schedule appointments, respond to routine inquiries, and handle call triage following specific protocols established by the healthcare practice. The role often involves working in a fast-paced, team-oriented call center environment or remotely, depending on the employer. Attention to detail and the ability to maintain patient confidentiality are key, as your work directly impacts communication and care continuity between patients and providers.

What is a medical answering service?

A Medical Answering Service job involves handling phone calls for healthcare providers, such as doctors, clinics, and hospitals. Responsibilities include scheduling appointments, taking messages, directing urgent calls, and providing general information while ensuring patient confidentiality. Agents must follow HIPAA guidelines and maintain professionalism when assisting patients. This role requires strong communication skills, attention to detail, and the ability to handle high-call volumes efficiently. It is essential for maintaining smooth communication between patients and healthcare providers.

More about Medical Answering Service jobs

What cities are hiring for Medical Answering Service jobs?

Cities with the most Medical Answering Service job openings:

What are the most commonly searched types of Medical Answering Service jobs?

The most popular types of Medical Answering Service jobs are:

What states have the most Medical Answering Service jobs?

States with the most job openings for Medical Answering Service jobs include:

What job categories do people searching Medical Answering Service jobs look for?

The top searched job categories for Medical Answering Service jobs are:

Medical Answering Service jobs near you
Infographic showing various Medical Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,103 per year, or $16.4 per hour.

Customer Service Rep

Beth Israel Lahey Health

Winchester, MA • On-site

$19.05 - $25.64/hr

Other

Re-posted 8 hours ago

Beth Israel Lahey Health rating

7.0

Company rating: 7.0 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

416th of 887 rated healthcare providers

Job description

Customer Service Representative

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Winchester Hospital is a 5x Magnet designated, Top Massachusetts recognized 223-bed regional hospital that is the leading provider of comprehensive health care services in the northwest suburban Boston area.

As a Customer Service Representative, this position is responsible for representing Winchester Hospital, Satellite facilities, and The Physicians Answering Service customers to the public, patients, and internally in a busy environment.

Knowledge, Skills, and Abilities

  • High school diploma preferred
  • Must be able to type a minimum of 30 words per minute
  • Previous customer and answering service experience preferred
  • Excellent communication skills
  • Accurate spelling skills
  • Must be good team member
  • Able to interact with various levels of management, physicians, and other healthcare providers

Principal Functions

  • Exemplifies Winchester Hospital's values and Service Excellence standards.
  • Commits to making every encounter with patients, patient's family, co-workers, physicians and other customers the best that it can be.
  • Must be able to operate a PC Windows-based computer and related equipment
  • Answers and completes external and internal calls for Winchester Hospital and Answering Service customers.
  • Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes.
  • Provides answering service to approximately 200 physicians.
  • Utilizes overhead paging system to locate physicians and announce emergency codes

Founded in 2019, our system brings together academic medical centers and teaching hospitals, community and specialty hospitals, primary and specialty care, behavioral health and home care services, and more than 5,900 physicians and 36,000 employees to care for more than 1.7 million patients in communities across Eastern Massachusetts and Southern New Hampshire. Together, we are changing healthcare for the better.

Pay Range:

$19.05 - $25.64

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

What Beth Israel Lahey Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply