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Medical Answering Service Jobs (NOW HIRING)

TEKsystems

Hospital Answering Service Operator

Boston, MA

$22 - $25/hr

... Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are ... Familiar with medical terminology is a plus and some call center experience is a must. We handle ...

TEKsystems

Hospital Answering Service Operator

Boston, MA

$22 - $25/hr

... Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are ... Familiar with medical terminology is a plus and some call center experience is a must. We handle ...

Answering Service Care

NY · On-site

$90 - $110/hr

... answering service for over 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and beyond, we deliver professional, reliable customer ...

Winchester Hospital

Customer Service Rep

Winchester, MA · On-site

$19.05 - $25.64/hr

Monitors medical and non-medical emergency alarm system. Must be able to learn and operate various emergency codes and unique dispatch processes. * Provides answering service to approximately 200 ...

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Medical Answering Service information

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How much do medical answering service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for medical answering service in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $16.83 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the medical answering service position, and why are they important?

Excelling as a Medical Answering Service representative requires strong customer service skills, clear verbal communication, and knowledge of medical terminology, often supported by a high school diploma and industry experience. Familiarity with multi-line phone systems, electronic medical records (EMR) software, and secure messaging platforms is frequently necessary. Outstanding organization, empathy, and ability to remain calm under pressure are vital soft skills in this position. These skills and qualities ensure that sensitive patient information is handled accurately and compassionately, maintaining professionalism and trust for both patients and medical providers.

What are the primary responsibilities of someone working in a medical answering service role?

Medical answering service representatives are responsible for answering incoming calls from patients and healthcare providers, accurately documenting messages, and relaying urgent information to the appropriate medical staff. You may also schedule appointments, respond to routine inquiries, and handle call triage following specific protocols established by the healthcare practice. The role often involves working in a fast-paced, team-oriented call center environment or remotely, depending on the employer. Attention to detail and the ability to maintain patient confidentiality are key, as your work directly impacts communication and care continuity between patients and providers.

What is a medical answering service?

A Medical Answering Service job involves handling phone calls for healthcare providers, such as doctors, clinics, and hospitals. Responsibilities include scheduling appointments, taking messages, directing urgent calls, and providing general information while ensuring patient confidentiality. Agents must follow HIPAA guidelines and maintain professionalism when assisting patients. This role requires strong communication skills, attention to detail, and the ability to handle high-call volumes efficiently. It is essential for maintaining smooth communication between patients and healthcare providers.

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Medical Answering Service jobs near you
Infographic showing various Medical Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,103 per year, or $16.4 per hour.

Customer Service Representative - Call Center

Answering Service Care

Robbinsville, NJ • On-site

$16/hr

Other

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

Customer Service Representative - Inbound Call Center

Answering Service Care is hiring Customer Service Representatives for our FL, NJ and NC offices! In this role, you will answer calls, take accurate messages, schedule appointments, transfer calls, and help customers from industries such as medical, legal, home services, real estate, and business services.

This is a good fit if you have experience as a customer service representative, receptionist, front desk associate, medical receptionist, call center agent, dispatcher, or office assistant.

**Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay) **

Pay

  • Starting at
    • Margate, FL = $16.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Rocky Mount, NC = $15.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Hamilton Township, NJ = $18.00/hr + Weekly performance bonus (starting at $2.75/hr)
  • + $0.50/hr after 4 months
  • Weekly direct deposit

Location

  • On-site in our offices in Margate, FL, Hamilton Township, NJ and Rocky Mount, NC

Why Join Answering Service Care

ASC has served businesses for more than 50 years and supports thousands of clients nationwide. We train our agents to handle calls across multiple industries and provide a path to grow into senior agent, quality, training, team lead, and operations roles.

Walk-ins are welcome Monday-Friday, 9:00 AM-5:00 PM, or you can apply online today.

A Legacy of Excellence in Customer Service

For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.

As a third-generation family business, ASC is built on a people-first culture, where long-term relationships—with both clients and employees—are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:

  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support

At ASC, we get it, so our clients don't have to, and we want you to be part of our growing team.

What You'll Do

  • Answer inbound calls with professionalism, warmth, and accuracy
  • Take messages, gather details, and document information clearly
  • Schedule appointments and route calls to the right person or business
  • Follow client-specific instructions and call scripts
  • Use multiple computer systems while staying focused on the caller
  • Support calls, live chat, SMS, and email when needed
  • Stay calm and helpful during urgent or high-volume situations

What We're Looking For

  • Strong phone voice and written communication
  • Customer service, receptionist, front desk, call center, or office experience preferred
  • Comfortable typing, using computers, and moving between systems
  • Detail-oriented and able to follow instructions accurately
  • Patient, empathetic, and steady under pressure
  • Reliable attendance and a professional attitude

Benefits

  • Health, dental, and vision coverage for full-time employees
  • PTO starts accruing on day one
  • Employee Assistance Program
  • Training and development resources
  • Childcare reimbursement
  • Gym membership reimbursement
  • Advancement opportunities
Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply