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Medical Answering Service Jobs (NOW HIRING)

Apello

Answering Service Agent

$15.50 - $19/hr

Medical, dental and vision insurance (30+ hours/week required) * Life insurance (30+ hours/week required) * Paid vacation * Schedule flexibility * Remote work opportunities ANSWERING SERVICE AGENT ...

Apello

Answering Service Agent

UT · Remote

$15.50 - $19/hr

Medical, dental and vision insurance (30+ hours/week required) * Life insurance (30+ hours/week required) * Paid vacation * Schedule flexibility * Remote work opportunities ANSWERING SERVICE AGENT ...

Apello

Answering Service Agent

UT · On-site +1

$15.50 - $19/hr

Medical, dental and vision insurance (30+ hours/week required) * Life insurance (30+ hours/week required) * Paid vacation * Schedule flexibility * Remote work opportunities ANSWERING SERVICE AGENT ...

Apello

Answering Service Agent

West Valley City, UT · On-site

$15.50 - $19/hr

Medical, dental and vision insurance (30+ hours/week required) * Life insurance (30+ hours/week required) * Paid vacation * Schedule flexibility * Remote work opportunities ANSWERING SERVICE AGENT ...

Imh

Physicians Answering Service Specialist

Valley Center, CA · On-site +1

$18.82 - $28.66/hr

The Physicians Answering Service Specialist provides an essential 24-hour service, 365 days a year ... Familiarity with basic medical terminology or the ability to learn and understand basic medical ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Medical, dental and vision insurance (30+ hours/week required) * Life insurance (30+ hours/week ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Medical, dental and vision insurance (30+ hours/week required) * Life insurance (30+ hours/week ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Medical, dental and vision insurance (30+ hours/week required) * Life insurance (30+ hours/week ...

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Medical Answering Service information

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How much do medical answering service jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for medical answering service in the United States is $16.40, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $16.83 per hour, depending on experience, location, and employer.

What is a medical answering service?

A Medical Answering Service job involves handling phone calls for healthcare providers, such as doctors, clinics, and hospitals. Responsibilities include scheduling appointments, taking messages, directing urgent calls, and providing general information while ensuring patient confidentiality. Agents must follow HIPAA guidelines and maintain professionalism when assisting patients. This role requires strong communication skills, attention to detail, and the ability to handle high-call volumes efficiently. It is essential for maintaining smooth communication between patients and healthcare providers.

What are the primary responsibilities of someone working in a medical answering service role?

Medical answering service representatives are responsible for answering incoming calls from patients and healthcare providers, accurately documenting messages, and relaying urgent information to the appropriate medical staff. You may also schedule appointments, respond to routine inquiries, and handle call triage following specific protocols established by the healthcare practice. The role often involves working in a fast-paced, team-oriented call center environment or remotely, depending on the employer. Attention to detail and the ability to maintain patient confidentiality are key, as your work directly impacts communication and care continuity between patients and providers.

What are the key skills and qualifications needed to thrive in the medical answering service position, and why are they important?

Excelling as a Medical Answering Service representative requires strong customer service skills, clear verbal communication, and knowledge of medical terminology, often supported by a high school diploma and industry experience. Familiarity with multi-line phone systems, electronic medical records (EMR) software, and secure messaging platforms is frequently necessary. Outstanding organization, empathy, and ability to remain calm under pressure are vital soft skills in this position. These skills and qualities ensure that sensitive patient information is handled accurately and compassionately, maintaining professionalism and trust for both patients and medical providers.

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Medical Answering Service jobs near you
Infographic showing various Medical Answering Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,103 per year, or $16.4 per hour.

Answering Service Agent

Remote

Apello
Telecommunications • 11 - 50 employees
Learn more about Apelloexternal

$15.50 - $19/hr

Other

Medical, Dental, Vision, Life, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Type
Part-time
Description
Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium-size businesses. As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers.
The businesses we serve cover many industries including:

  • Health Care,
  • Heating and Air Conditioning companies,
  • Mechanical and Technical Service companies,
  • Lawyers,
  • Property Management,
  • Government Agencies,
  • and many others.
All of our clients are different so all of our calls are different. As calls come in, we use sophisticated software to gather information specified by each business we answer for and dispatch the calls according to their instructions. The is absolutely NO SELLING!
Our company is small and flexible. Every employee is important and valued. Benefits include:
  • Medical, dental and vision insurance (30+ hours/week required)
  • Life insurance (30+ hours/week required)
  • Paid vacation
  • Schedule flexibility
  • Remote work opportunities
ANSWERING SERVICE AGENT RESPONSIBILITIES
  • Answer calls and take messages on a computer
  • Use Apello's software to determine what information to collect from callers.
  • Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.)
  • Give out information to callers as directed
  • Interact with callers in a courteous, professional and helpful manner
Work Schedule:
Part Time 15 hours - 25 hours per week
Days
Specific Range of Hours Required: Monday, Wednesday, Thursday & Friday 6:00 AM - 6:00 PM
Weekend Day Required (Range): SUNDAY 6:00 AM - 11:00 PM
Requirements
SCHEDULE REQUIREMENTS:
Apello provides service 24/7, 365 days per year. Answering Service Agents are required to work:
Weekends:
One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.
Holidays:
Apello provides service on ALL major holidays. Answering Service Agents are required to work on some holidays.
SKILLS/QUALIFICATIONS:
  • Type 35+ WPM
  • Good grammar and spelling
  • Excellent customer service skills
  • Patience
  • Detail Oriented
  • Ability to make good decisions in the absence of specific instructions
EDUCATION/EXPERIENCE:
  • Previous work experience preferred
  • Experience assisting customers over the phone is preferred but not required
  • High School diploma preferred, but Apello does employee high performing High School students
REMOTE WORK REQUIREMENTS:
  • You must have a quiet, private work environment with a door that can be closed. Other adults, children, or pets may not be present in the room with you while you are working.
  • You must provide your own desktop or laptop computer with approved antivirus software including a subscription for updates
  • You must provide your own high-speed internet connection.
  • You must have a phone (can be a cell phone) that you can use for calls when needed
  • You must have a shredder
  • You must have an Ethernet cord to connect to your modem

Salary Description
$15.50 - $19
APELLO logo

About APELLO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

11 - 50 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1934

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