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Manager Text Chat Jobs (NOW HIRING)

CL Support Services

Appointment Setter

Houston, TX

$15/hr

... Management to Olshan Foundation Solutions and other construction companies so they can grow ... text, chat, or email * Set appointments for customer's free foundation repair inspection with ...

CL Support Services LLC

Appointment Setter

Houston, TX · On-site

$15/hr

... Management to Olshan Foundation Solutions and other construction companies so they can grow ... text, chat, or email * Set appointments for customer's free foundation repair inspection with ...

Lawyer.com

Sales Director

Basking Ridge, NJ

We manage a leading directory of 2 million lawyers and offer a suite of services to help thousands ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

Lawyer.com

Sales Director

Basking Ridge, NJ · On-site

We manage a leading directory of 2 million lawyers and offer a suite of services to help thousands ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

Lawyer.com

Sales Director

Basking Ridge, NJ · On-site

We manage a leading directory of 2 million lawyers and offer a suite of services to help thousands ... phone, text, chat and video technology. Our intuitive brand 'Lawyer.com' is rapidly gaining ...

WYLER

Mercedes BDC Agent Fort Mitchell, KY

Fort Mitchell, KY · On-site

$14.50 - $19.50/hr

Respond promptly to all internet, phone, text, chat, and email inquiries. * Deliver a concierge ... Manage leads from Mercedes-Benz, dealership websites, third-party providers, social media ...

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All JobsText Chat JobsManager Text Chat Jobs

Manager Text Chat information

See salary details

$23K

$61.4K

$102.5K

How much do manager text chat jobs pay per year?

As of Jul 22, 2026, the average yearly pay for manager text chat in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Text Chat vs Customer Service Representative?

AspectManager Text ChatCustomer Service Representative
CredentialsTypically requires experience in team management and communication skillsRequires customer service skills, sometimes certifications in communication or product knowledge
Work EnvironmentSupervises chat teams, manages workflows, and handles escalationsResponds directly to customer inquiries via chat, phone, or email
Industry UsageCommon in tech, e-commerce, and service industries with online supportWidely used across retail, telecom, and service sectors

The main difference is that a Manager Text Chat oversees and coordinates chat support teams, focusing on management and strategy, while a Customer Service Representative handles direct customer interactions. Both roles require strong communication skills, but the Manager Text Chat position emphasizes leadership and workflow management.

More about Manager Text Chat jobs
What cities are hiring for Manager Text Chat jobs? Cities with the most Manager Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Manager Text Chat jobs? States with the most job openings for Manager Text Chat jobs include:
What job categories do people searching Manager Text Chat jobs look for? The top searched job categories for Manager Text Chat jobs are:
Manager Text Chat jobs near you
Infographic showing various Manager Text Chat job openings in the United States as of July 2026, with employment types broken down into 55% Full Time, 5% Part Time, and 40% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

988 Chat/Text Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

2-1-1

Clearwater, FL

$25/hr

Full-time

Posted 4 days ago

Job description

***Must already live in the Tampa Bay, Florida, area to be eligible for this role***

***Training for this position will be in person at our Clearwater administrative office for three weeks***


Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

  • Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
  • Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics.
  • Converse with Imminent Risk clients and de-escalating, screen, safety plan, and reduce lethal means during the conversation.
  • Use the least invasive approach to service provision.
  • Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
  • Complete and pass all Lifeline Simulation Training modules as required.
  • Participate in, at least, two Lifeline Simulation Training modules per year, as required.
  • Score at least 85% monthly in quality assurance monitoring.
  • Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible.
  • Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation.
  • Serve and participate in national, state, and local meetings, committees, community activities, and outreach events,as required.
  • Actively participate in ongoing supervision, training, and team meetings.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Follow all organization's policies, practices, and procedures.

Qualification/Requirements:

  • Excellent verbal communication, customer service, and time management skills.
  • Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients or members of the community. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
  • Ability to add, subtract, multiply and divide. Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Strong data entry skills.
  • Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc..
  • Ability to handle multiple tasks simultaneously.
  • Seeking a supportive and collaborative team member.

Education/Training/Experience

    • Bachelor's Degree from a four-year college or university or higher is preferred.
    • A high school diploma or equivalent with a combination of experience may be considered.
    • One year or more of related crisis, mental health, or substance abuse experience is required.
    • Experience handling crisis chat or text message conversations is required.
    • Health and Human Services background preferred.
    • Above-average computer skills preferred.

    Physical Demands:

    Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature. Includes sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs.


    Manual dexterity is sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials.


    Other:

    • Level II Background Screen
    • Valid State of Florida Driver's License

    Apply