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Manager Text Chat Jobs in Portland, OR (NOW HIRING)

Trucordia

Client Manager - Group Benefits

Tigard, OR · On-site

The false offers use fake websites, email addresses, group chats and text messages. The Company ... group chat; (b) request banking or credit card information during the interview process; or (c ...

Trucordia

Client Manager - Group Benefits

Portland, OR · On-site

The false offers use fake websites, email addresses, group chats and text messages. The Company ... group chat; (b) request banking or credit card information during the interview process; or (c ...

Trucordia

Client Manager - Group Benefits

Tigard, OR · On-site

The false offers use fake websites, email addresses, group chats and text messages. The Company ... group chat; (b) request banking or credit card information during the interview process; or (c ...

Trucordia

Client Manager - Group Benefits

Tigard, OR · On-site

The false offers use fake websites, email addresses, group chats and text messages. The Company ... group chat; (b) request banking or credit card information during the interview process; or (c ...

Trucordia

Client Manager - Group Benefits

Tigard, OR · On-site

The false offers use fake websites, email addresses, group chats and text messages. The Company ... group chat; (b) request banking or credit card information during the interview process; or (c ...

Trucordia

Client Manager - Group Benefits

Tigard, OR · On-site

The false offers use fake websites, email addresses, group chats and text messages. The Company ... group chat; (b) request banking or credit card information during the interview process; or (c ...

Acara Solutions

Recruitment Specialist

Hillsboro, OR

$28 - $32/hr

Partner with hiring managers to evaluate applicants, comparing qualifications and interview ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

New

Lines for Life

Youth Crisis Line Team Lead

Portland, OR · On-site

$24 - $29.17/hr

YouthLine Managing Supervisor Location: Portland, OR (working at multiple locations) Youth Crisis ... via call, text, and chat on the YouthLine help, support, and crisis line. About YouthLine

All JobsText Chat JobsManager Text Chat JobsManager Text Chat Jobs in Portland, OR

Manager Text Chat information

See Portland, OR salary details

$24.4K

$65.1K

$108.7K

How much do manager text chat jobs pay per year?

As of Jul 30, 2026, the average yearly pay for manager text chat in Portland, OR is $65,063.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $73,200.00 per year, depending on experience, location, and employer.

What is the difference between Manager Text Chat vs Customer Service Representative?

AspectManager Text ChatCustomer Service Representative
CredentialsTypically requires experience in team management and communication skillsRequires customer service skills, sometimes certifications in communication or product knowledge
Work EnvironmentSupervises chat teams, manages workflows, and handles escalationsResponds directly to customer inquiries via chat, phone, or email
Industry UsageCommon in tech, e-commerce, and service industries with online supportWidely used across retail, telecom, and service sectors

The main difference is that a Manager Text Chat oversees and coordinates chat support teams, focusing on management and strategy, while a Customer Service Representative handles direct customer interactions. Both roles require strong communication skills, but the Manager Text Chat position emphasizes leadership and workflow management.

What are the most commonly searched types of Text Chat jobs in Portland, OR? The most popular types of Text Chat jobs in Portland, OR are:
What are popular job titles related to Manager Text Chat jobs in Portland, OR? For Manager Text Chat jobs in Portland, OR, the most frequently searched job titles are:
What job categories do people searching Manager Text Chat jobs in Portland, OR look for? The top searched job categories for Manager Text Chat jobs in Portland, OR are:
Manager Text Chat jobs near you

Regional Manager, Customer Success (West)

Eltropy Inc.

Portland, OR

$150K - $216K/yr

Other

Re-posted 6 days ago

Job description

Location: Remote - West Coast (OR, WA, CA)
Total Compensation: $150,000-$216,500 (Includes Base, Bonus and Equity)

Regional Manager, Customer Success - West USA. 

We're looking for a leader who can coach from the front - and show up in person when it counts. 

This is a player-coach role to start. You'll carry accounts alongside your team, be present for high-stakes executive conversations and escalations across the West, and develop your CSMs through proximity - not distance. Over the next year, you'll transition into a full coaching and strategic leadership capacity.

This role requires travel to customer sites across the West region as needed to support your team.

What you'll lead:

  • A team of 5-8 Customer Success Managers covering the Western part of USA
  • Regional performance: renewal rate, NRR, product adoption, and customer health
  • Account strategy, pipeline reviews, QBR prep, and weekly 1:1s
  • Hiring, onboarding, and ongoing skill development
  • On-site customer engagement when your team needs you in the room
  • Cross-functional alignment with Sales, Support, Product, and Services
  • You will team up with the Onboarding Management team to ensure successful and on time delivery of new and expansion projects

What we're looking for:

  • 3-5 years of experience leading a team of CSMs in B2B SaaS
  • The ability - and willingness - to dive deep into customer situations yourself
  • A coaching instinct: you develop people, not just manage them
  • Strong CS operations fundamentals: forecasting, health scoring, renewal workflows
  • Executive-level communication: you turn a complex portfolio into a crisp story for leadership
  • Comfort traveling within the West to be present where it matters

If you're a CS leader who leads from the front and builds from the inside - we'd love to talk.

About Eltropy

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement, and productivity. Community Banks and Credit Unions use Eltropy to communicate with consumers via text, video, secure chat, co-browsing, screen sharing, and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing, and other contact center capabilities.

Eltropy Values

  • Customers are our North Star
  • No Fear - Tell the truth
  • Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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