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Manager Text Chat Jobs in Washington (NOW HIRING)

311 Call Center Analyst

Manassas, VA ยท On-site

$17 - $18.75/hr

Normally 311 CCAs work in a different call manager (SalesForce) so assistance will be ad-hoc by task - email, text chat, etc. * When helping the IT Team you help support to provide basic end-user ...

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Manager Text Chat information

See Washington salary details

$26.1K

$69.5K

$116.1K

How much do manager text chat jobs pay per year?

As of Jul 18, 2026, the average yearly pay for manager text chat in Washington is $69,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $78,100.00 per year, depending on experience, location, and employer.

What is the difference between Manager Text Chat vs Customer Service Representative?

AspectManager Text ChatCustomer Service Representative
CredentialsTypically requires experience in team management and communication skillsRequires customer service skills, sometimes certifications in communication or product knowledge
Work EnvironmentSupervises chat teams, manages workflows, and handles escalationsResponds directly to customer inquiries via chat, phone, or email
Industry UsageCommon in tech, e-commerce, and service industries with online supportWidely used across retail, telecom, and service sectors

The main difference is that a Manager Text Chat oversees and coordinates chat support teams, focusing on management and strategy, while a Customer Service Representative handles direct customer interactions. Both roles require strong communication skills, but the Manager Text Chat position emphasizes leadership and workflow management.

What are the most commonly searched types of Text Chat jobs in Washington? The most popular types of Text Chat jobs in Washington are:
What cities in Washington are hiring for Manager Text Chat jobs? Cities in Washington with the most Manager Text Chat job openings:

Automotive Business Development Representative (BDC) / Internet Sales

DARCARS

Rockville, MD โ€ข On-site

Full-time

Retirement

Posted 24 days ago


Job description

DARCARS of Rockville is now looking for an Automotive Business Development Representative (BDC) / Internet Salesto join our team!
**Not Remote Eligible**
As an Internet Sales Representative, you'll be the digital bridge between the dealership and our customers-helping customers make confident, informed decisions from the comfort of their homes.
The Internet Representative's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Sales Rep, you must ensure follow up and provide an exceptional experience with every interaction.
For this role, you'll need:
  • Valid driver's license required
  • Excellent written and verbal communication skills
  • To be computer savvy
  • Strong attention to detail and organizational skills
  • High energy, positive attitude, and a team-first mentality
  • Ability to multi-task and manage leads efficiently
  • Willingness to learn and grow in a fast-paced environment
  • Availability to work evenings, weekends, and most holidays
  • Not Remote Eligible

Preferred but not required:
  • Previous experience in customer service, sales, or call center environments
  • Automotive experience a plus, but not necessary - we provide full training!
  • CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Benefits
  • Comprehensive Benefits Plan including 401k
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives
  • Internal career advancement opportunities

In this role, you'll:
  • Pull and manage leads through our CRM
  • Respond promptly to inquiries via phone, text, chat, or email
  • Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
  • Convert online interest into in-store appointments
  • Follow communication scripts to maintain consistency and quality
  • Log all customer interactions in real-time
  • Build strong working relationships with dealership personnel
  • Meet or exceed performance goals, including response time and conversion metrics
  • Learn and train with the manufacturer to become an expert

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug-free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.
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