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Manager Text Chat Jobs in Washington (NOW HIRING)

Gates Hudson & Associates

Leasing Consultant

Reston, VA · On-site

$17.25 - $20.25/hr

Conduct virtual tours, phone consultations, live chats, email/text communications, and other ... CRM systems preferred * Comfortable with virtual leasing tools (video tours, chat platforms ...

HopeLink Behavioral Health

Crisis Services Coach

Oakton, VA · Hybrid

$58K - $66K/yr

... managers) on workflow improvements, compliance, and quality initiatives. * Maintain a current understanding of frontline work through 3 hours of direct service (voice and chat/text) engagement per ...

HopeLink Behavioral Health

Crisis Services Coach

Oakton, VA · On-site

$58K - $66K/yr

... managers) on workflow improvements, compliance, and quality initiatives. * Maintain a current understanding of frontline work through 3 hours of direct service (voice and chat/text) engagement per ...

Pella Mid-Atlantic, Inc.

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

... chat function. * Complete Daily Data Entry for Customer interactions that occurred via Phone, Text ... Utilize CRM software and adhere to best practices to track all customer sales interactions. Skills ...

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

... chat function. * Complete Daily Data Entry for Customer interactions that occured via Phone, Text ... Utilize CRM software and adhere to best practices to track all customer sales interactions. Skills ...

Pella Mid-Atlantic

Contact Center Agent

Beltsville, MD · On-site

$16.50 - $22.25/hr

... chat function. * Complete Daily Data Entry for Customer interactions that occured via Phone, Text ... Utilize CRM software and adhere to best practices to track all customer sales interactions. Skills ...

Vylla Home

Real Estate Agent

Arlington, VA · Remote

$85K - $185K/yr

Free CRM and CMA tools, transaction management system, e-signatures and more * Customized training ... Vylla Home does not do interviews or make offers via text or chat. Vylla is an equal opportunity ...

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Showing results 41-60

All JobsText Chat JobsManager Text Chat JobsManager Text Chat Jobs in Washington

Manager Text Chat information

See Washington salary details

$26.1K

$69.5K

$116.1K

How much do manager text chat jobs pay per year?

As of Aug 20, 2026, the average yearly pay for manager text chat in Washington is $69,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,800.00 and $78,100.00 per year, depending on experience, location, and employer.

What is the difference between Manager Text Chat vs Customer Service Representative?

AspectManager Text ChatCustomer Service Representative
CredentialsTypically requires experience in team management and communication skillsRequires customer service skills, sometimes certifications in communication or product knowledge
Work EnvironmentSupervises chat teams, manages workflows, and handles escalationsResponds directly to customer inquiries via chat, phone, or email
Industry UsageCommon in tech, e-commerce, and service industries with online supportWidely used across retail, telecom, and service sectors

The main difference is that a Manager Text Chat oversees and coordinates chat support teams, focusing on management and strategy, while a Customer Service Representative handles direct customer interactions. Both roles require strong communication skills, but the Manager Text Chat position emphasizes leadership and workflow management.

What are the most commonly searched types of Text Chat jobs in Washington?

The most popular types of Text Chat jobs in Washington are:

What are popular job titles related to Manager Text Chat jobs in Washington?

For Manager Text Chat jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Manager Text Chat jobs in Washington look for?

The top searched job categories for Manager Text Chat jobs in Washington are:

What cities in Washington are hiring for Manager Text Chat jobs?

Cities in Washington with the most Manager Text Chat job openings:

Manager Text Chat jobs near you

Leasing Consultant

Gates Hudson & Associates

Reston, VA • On-site

$17.25 - $20.25/hr

Full-time

Posted 8 days ago

Gates Hudson rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

107th of 254 rated facilities management

Job description

About the Role
Leasing Professional is responsible for driving leasing performance across a portfolio of multifamily properties by managing prospect engagement, lead nurturing, and CRM-driven communication workflows.
Operating in a centralized capacity, this role supports multiple communities by ensuring timely follow-up, quality customer interactions, and consistent application of Gates, Hudson & Associates, Inc. leasing standards.
The Leasing Professional plays a key role in maximizing occupancy, improving conversion rates, and enhancing the customer experience across all assigned assets.
What You'll Do
Lead Management & Leasing Activity
  • Manage inbound leads from multiple communities using CRM software (e.g., Yardi, RentCafé, centralized leasing platforms), ensuring prompt response and consistent follow-up touchpoints
  • Conduct virtual tours, phone consultations, live chats, email/text communications, and other prospect interactions using centralized communication tools
  • Qualify prospects based on established Gates Hudson guidelines and ensure accurate documentation of customer profiles, preferences, and interactions in the CRM
  • Guide prospects through the entire leasing journey-including application, screening, deposit collection, and lease execution-while coordinating with onsite teams for unit availability and move-in readiness
  • Maintain a deep understanding of floor plans, amenities, pricing, concession strategies, and unique selling points for each assigned community
  • Review guest cards, lead status reports, and follow-up tasks daily to ensure all prospects receive timely and professional communication
  • Track and meet key performance indicators (KPIs), including response time, engagement metrics, tour-to-lease conversion, lead disposition accuracy, and lease volume
Marketing & Prospect Engagement
  • Ensure all property information-pricing, availability, specials, digital listings, and marketing content-is accurate and up to date in relevant advertising channels and CRM systems
  • Monitor lead sources and provide feedback to Property Managers on marketing effectiveness and trends observed across the portfolio
  • Conduct remote competitor research to stay aware of neighborhood market conditions, pricing strategies, and amenity offerings
  • Support resident referral initiatives and contribute ideas to enhance prospect engagement and leasing efficiency across multiple communities
Administrative & Reporting Responsibilities
  • Assist onsite teams by preparing accurate lease documentation, verifying lease packages, and ensuring all required documentation is collected and approved prior to resident signing
  • Maintain organized digital records in accordance with Gates Hudson policies and standard business practices
  • Support Property Managers in meeting reporting deadlines, tracking leasing activity, and communicating performance updates
  • Provide exceptional customer service through professional communication, organized workflow management, and accuracy in all leasing-related documentation
Resident Relations Support
  • Assist with renewal outreach, resident communication campaigns, and retention-related follow-ups as requested by onsite teams
  • Review notices to vacate and escalate potential retention opportunities to Property Managers when appropriate
  • Support implementation of company policies and procedures regarding lease obligations, rules, and regulations
Compliance & Company Standards
The Leasing Professional conducts all business in accordance with Gates, Hudson & Associates, Inc. policies and procedures; all Federal, State, and Local Fair Housing laws; the Americans with Disabilities Act; and any other laws or regulations pertaining to rental housing.
The role works collaboratively with Property Managers and Regional Managers to support property objectives and uphold consistent leasing practices across the portfolio.
What You'll Bring
  • High school diploma or equivalent required; college coursework preferred
  • 2-5 years of experience in property management, centralized leasing, or a customer service-driven sales role
  • Knowledge of landlord/tenant law, ADA, and Fair Housing regulations
  • Strong ability to work independently in a fast-paced, high-volume environment while supporting multiple communities
  • Excellent multitasking, time management, and organizational skills
  • Demonstrated customer service strengths and ability to build rapport quickly across digital and phone communication channels
  • Proficiency with Microsoft Office, CRM platforms, and property management software; experience with Yardi, RentCafé, and CRM systems preferred
  • Comfortable with virtual leasing tools (video tours, chat platforms, digital workflow systems)

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