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Manager Text Chat Jobs (NOW HIRING)

Pumpkin

Insurance Agent- Evening Shift

... text, chat, and social media. The Insurance Agent will also play a key role in processing new ... Use ticketing software, back office software, and other digital tools to manage and track ...

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Kunes Auto Group

BDC Manager

Lake Bluff, IL · On-site

$6.0K - $12K/mo

Manage all internet, phone, text, chat, and digital lead activity. * Ensure rapid response times and consistent follow-up using DriveCentric CRM. * Monitor lead conversion, appointment set and show ...

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Manager Text Chat information

See salary details

$23K

$61.4K

$102.5K

How much do manager text chat jobs pay per year?

As of Jul 20, 2026, the average yearly pay for manager text chat in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Text Chat vs Customer Service Representative?

AspectManager Text ChatCustomer Service Representative
CredentialsTypically requires experience in team management and communication skillsRequires customer service skills, sometimes certifications in communication or product knowledge
Work EnvironmentSupervises chat teams, manages workflows, and handles escalationsResponds directly to customer inquiries via chat, phone, or email
Industry UsageCommon in tech, e-commerce, and service industries with online supportWidely used across retail, telecom, and service sectors

The main difference is that a Manager Text Chat oversees and coordinates chat support teams, focusing on management and strategy, while a Customer Service Representative handles direct customer interactions. Both roles require strong communication skills, but the Manager Text Chat position emphasizes leadership and workflow management.

More about Manager Text Chat jobs
What cities are hiring for Manager Text Chat jobs? Cities with the most Manager Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Manager Text Chat jobs? States with the most job openings for Manager Text Chat jobs include:
What job categories do people searching Manager Text Chat jobs look for? The top searched job categories for Manager Text Chat jobs are:
Manager Text Chat jobs near you
Infographic showing various Manager Text Chat job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

Experienced Sales Business Development Representative

Jim Shorkey Family Auto Group

Wexford, PA

Other

Re-posted 2 days ago

Job description

Description

Position Summary


The Sales BDC Representative is responsible for managing inbound and outbound customer communications, generating appointments for the sales department, and delivering exceptional customer service throughout the lead-handling process. This role serves as the first point of contact for many prospective customers and plays a critical role in driving dealership sales opportunities.


Key Responsibilities
  1. Respond to internet, phone, text, chat, and email inquiries promptly and professionally. 
  2. Contact prospective customers to schedule showroom appointments. 
  3. Follow up with unsold customers and previous inquiries. 
  4. Maintain consistent communication with customers throughout the sales process. 
  5. Accurately document all customer interactions in the CRM system. 
  6. Meet or exceed appointment-setting and show-rate goals. 
  7. Coordinate with Sales Consultants and Sales Managers regarding customer appointments. 
  8. Utilize dealership scripts and processes while providing personalized customer experiences. 
  9. Assist with marketing campaigns, lead generation initiatives, and special events. 
  10. Perform additional duties as assigned.


Requirements

Job Requirements

  • Previous automotive BDC, sales, call center, or customer service experience required. 
  • Strong phone, text, email, and communication skills. 
  • Ability to build rapport quickly with customers. 
  • Excellent organizational and time management skills. 
  • Experience working with CRM systems preferred. 
  • Self-motivated with a goal-oriented mindset. 
  • Ability to multitask in a fast-paced environment. 
  • Professional appearance and demeanor. 
  • Basic computer proficiency, including Microsoft Office and internet applications. 
  • Valid driver's license and acceptable driving record. 
Preferred Qualifications
  • Automotive dealership experience. 
  • Knowledge of CRM software such as VinSolutions, DealerSocket, Elead, or similar platforms. 
  • Proven track record of meeting appointment or sales goals.

Apply