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Manager Text Chat Jobs (NOW HIRING)

Pumpkin

Licensed Insurance Agent

... email, text, chat, and social media. The Licensed Insurance Agent will also play a key role in ... Use ticketing software, back office software, and other digital tools to manage and track ...

E-DRAINS INC

Dispatcher

La Mesa, CA · On-site

$20/hr

... text, chat, phone and email - Collaborate with office manager - Assist in managing fleet maintenance and scheduling repairs as needed - Collect and scan important paperwork into software program ...

E-DRAINS INC

Dispatcher

La Mesa, CA · On-site

$20/hr

... text, chat, phone and email - Collaborate with office manager - Assist in managing fleet maintenance and scheduling repairs as needed - Collect and scan important paperwork into software program ...

E-DRAINS INC

Dispatcher

La Mesa, CA

$20/hr

... text, chat, phone and email - Collaborate with office manager - Assist in managing fleet maintenance and scheduling repairs as needed - Collect and scan important paperwork into software program ...

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All JobsText Chat JobsManager Text Chat Jobs

Manager Text Chat information

See salary details

$23K

$61.4K

$102.5K

How much do manager text chat jobs pay per year?

As of Jun 8, 2026, the average yearly pay for manager text chat in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Text Chat vs Customer Service Representative?

AspectManager Text ChatCustomer Service Representative
CredentialsTypically requires experience in team management and communication skillsRequires customer service skills, sometimes certifications in communication or product knowledge
Work EnvironmentSupervises chat teams, manages workflows, and handles escalationsResponds directly to customer inquiries via chat, phone, or email
Industry UsageCommon in tech, e-commerce, and service industries with online supportWidely used across retail, telecom, and service sectors

The main difference is that a Manager Text Chat oversees and coordinates chat support teams, focusing on management and strategy, while a Customer Service Representative handles direct customer interactions. Both roles require strong communication skills, but the Manager Text Chat position emphasizes leadership and workflow management.

More about Manager Text Chat jobs
What cities are hiring for Manager Text Chat jobs? Cities with the most Manager Text Chat job openings:
What are the most commonly searched types of Text Chat jobs? The most popular types of Text Chat jobs are:
What states have the most Manager Text Chat jobs? States with the most job openings for Manager Text Chat jobs include:
What job categories do people searching Manager Text Chat jobs look for? The top searched job categories for Manager Text Chat jobs are:
Manager Text Chat jobs near you
Infographic showing various Manager Text Chat job openings in the United States as of May 2026, with employment types broken down into 62% Full Time, 17% Part Time, 19% Contract, and 2% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.
Licensed Insurance Agent

Licensed Insurance Agent

Pumpkin

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Job Summary:
Pumpkin is seeking a Licensed Insurance Agent who will report to the Supervisor, Customer Care. This friendly and motivated individual will be responsible for researching and responding to insurance and non-insurance customer service inquiries over phone, email, text, chat, and social media. The Licensed Insurance Agent will also play a key role in processing new customer enrollments, claims and fulfillment tasks. The ideal candidate is friendly, motivated, and always looking for new ways to provide an exceptional experience.
Job Location: Remote - United States
Main Responsibilities:
  • Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
  • Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
  • Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
  • Answer customer questions and provide insurance and non-insurance related information
  • Educate customers on our full product offerings and take the initiative to help them buy additional coverage
  • Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
  • Use ticketing software, back office software, and other digital tools to manage and track performance
  • Data entry for the above tasks
  • Other duties as assigned

Basic Qualifications:
  • Existing Property & Casualty Insurance License- please be prepared to provide your valid and active NPN.
  • Prior experience in customer service role involving a high degree of customer interface
  • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.)
  • Roll-up-your-sleeves mentality - does what it takes to get the job done
  • Excellent verbal and written skills
  • Administrative and computer skills
  • Great attention to detail with every task
  • Entrepreneurial interest and a passion for pets

#LI-Remote
#Pumpkin
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

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