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Manager Systems Support Engineer Jobs in Texas (NOW HIRING)

Helenoftroy

Manager, Systems Architecture

Plano, TX · On-site +1

Manager, Systems Architecture Department: IT What you will be doing: As Manager, Systems ... Produce and maintain clear architecture documentation (e.g., Confluence) to support engineering and ...

Helenoftroy

Manager, Systems Architecture

Dallas, TX · On-site +1

Manager, Systems Architecture Department: IT What you will be doing: As Manager, Systems ... Produce and maintain clear architecture documentation (e.g., Confluence) to support engineering and ...

Asset Living

Systems Support Specialist

Houston, TX

Company Overview Asset Living is a third-party management firm with a proven partner in fostering ... The Systems Support Specialist is expected to take a hands-on approach to necessary duties to ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and custom solution development experience with a focus on collaboration applications including, but not ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and custom solution development experience with a focus on collaboration applications including, but not ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

... systems architectures. Ability to manage multiple support queues simultaneously, prioritizing ... B.S. degree in Computer Science, Engineering, or a related field, or equivalent practical ...

Apple

Support Engineer

Austin, TX

$184K - $277K/yr

... systems architectures. Ability to manage multiple support queues simultaneously, prioritizing ... B.S. degree in Computer Science, Engineering, or a related field, or equivalent practical ...

Helen of Troy

Manager, Systems Architecture

Plano, TX · On-site

$159K/yr

Manager, Systems Architecture Department: IT What you will be doing: As Manager, Systems ... Produce and maintain clear architecture documentation (e.g., Confluence) to support engineering and ...

Apple

Support Engineer

Austin, TX · On-site

... systems architectures. Ability to manage multiple support queues simultaneously, prioritizing ... B.S. degree in Computer Science, Engineering, or a related field, or equivalent practical ...

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Showing results 21-40

All JobsSystems Support Engineer JobsManager Systems Support Engineer JobsManager Systems Support Engineer Jobs in Texas

Manager Systems Support Engineer information

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.
What are popular job titles related to Manager Systems Support Engineer jobs in Texas? For Manager Systems Support Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Manager Systems Support Engineer jobs in Texas look for? The top searched job categories for Manager Systems Support Engineer jobs in Texas are:
What cities in Texas are hiring for Manager Systems Support Engineer jobs? Cities in Texas with the most Manager Systems Support Engineer job openings:
Manager Systems Support Engineer jobs near you
Infographic showing various Manager Systems Support Engineer job openings in Texas as of June 2026, with employment types broken down into 68% Full Time, 23% Part Time, 6% Contract, and 3% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Stone - Support Engineer Dallas, TX

BearCom

Grand Prairie, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

BearCom rating

7.8

Company rating: 7.8 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Stone Security is seeking a Support Engineer to provide exceptional technical support and troubleshooting for our advanced security software and hardware systems. This role is responsible for maintaining, integrating, and optimizing security solutions such as Milestone, LenelS2, and DMP, ensuring seamless operation for our customers. The ideal candidate is detail-oriented, technically skilled, and thrives in a fast-paced, customer-centric environment.

As a Support Engineer, you will diagnose and resolve system issues, coordinate service and maintenance calls, and ensure compliance with Federal, State, and local regulations. This position is key in maintaining customer satisfaction, supporting project teams, and delivering high-quality security solutions.

Key Responsibilities

Technical Support & Troubleshooting:

  • Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
  • Diagnose and resolve system performance issues, ensuring optimal functionality.
  • Perform custom systems integrations, detailed system upgrade planning, and system audits.

Service & Maintenance Coordination:

  • Schedule and coordinate service and maintenance calls with customers.
  • Perform routine and corrective maintenance of installed security and access control systems.
  • Ensure all service work complies with applicable Federal, State, and local regulations.

System Installation & Configuration:

  • Assist with the installation, configuration, and support of electronic security solutions.
  • Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.

Customer Support & Consultation:

  • Provide expert consultation on system performance, maintenance, and upgrades.
  • Maintain strong relationships with clients by delivering exceptional customer service.

Additional Responsibilities:

  • Support internal teams with troubleshooting, documentation, and knowledge sharing.
  • Stay updated on industry trends, emerging technologies, and security best practices.
  • Perform any other duties as assigned by Management.

Qualifications:

  • 2+ years of experience in security systems support, technical support, or a related IT field.
  • Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
  • Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
  • Ability to read and interpret technical manuals, schematics, and wiring diagrams.
  • Excellent customer service and communication skills.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize workload.

Preferred:

  • Associate's or Bachelor's degree in IT, Computer Science, Engineering, or a related field.
  • Experience with networking concepts, IP-based security systems, and system integrations.
  • Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.

Benefits:

Stone wants to elevate your professional growth! We value investing in developing our team members and advancing your technical capabilities. Stone can provide extensive on-the-job training and covers all fees associated with most professional certifications.

You'll also receive:

  • Highly Competitive Compensation
  • Medical, Dental, and Vision Insurance
  • Company-Paid Life and Short-Term Disability
  • Paid Holidays
  • Generous Paid Time Off
  • Matching 401k Plan
  • Employee Referral Bonus
  • Tuition Reimbursement

Stone, a BearCom Company, is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.

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