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Manager Of Computer Operations Jobs in Ohio (NOW HIRING)

CWCC, Inc.

Manager of Center Operations

Dayton, OH

$25 - $32/hr

About This Role The Manager of Center Operations oversees the planning, organization, implementation, coordination, and control of the childcare program. This includes making independent judgments ...

Gifthealth Inc

Manager of Reimbursement

Columbus, OH · Remote

$65K - $80K/yr

Description Position Summary We are seeking a Manager of Reimbursement to lead and manage day-to ... computer use. Key Responsibilities * Direct and oversee reimbursement operations across the team ...

Gifthealth

Manager of Reimbursement

Columbus, OH · On-site

$65K - $80K/yr

Position Summary We are seeking a Manager of Reimbursement to lead and manage day-to-day ... computer use. Key Responsibilities * Direct and oversee reimbursement operations across the team ...

giftHEALTH Inc

Manager of Reimbursement

Columbus, OH · On-site

$65K - $80K/yr

Position Summary We are seeking a Manager of Reimbursement to lead and manage day-to-day ... computer use. Key Responsibilities * Direct and oversee reimbursement operations across the team ...

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All JobsOf Computer Operations JobsManager Of Computer Operations JobsManager Of Computer Operations Jobs in Ohio

Manager Of Computer Operations information

What is the difference between Manager Of Computer Operations vs Network Operations Manager?

AspectManager Of Computer OperationsNetwork Operations Manager
CredentialsBachelor's in Computer Science or related field, certifications like CompTIA Network+ or Cisco CCNABachelor's in IT or related, certifications like Cisco CCNA, CCNP
Work EnvironmentData centers, IT departments, enterprise environmentsNetwork operations centers, enterprise networks, telecommunications
Industry UsageIT service providers, large corporations, government agenciesTelecommunications, internet service providers, large enterprises
Common Search/ComparisonYesYes

The Manager Of Computer Operations oversees overall IT systems, data centers, and infrastructure management, focusing on system stability and performance. The Network Operations Manager specializes in managing network infrastructure, ensuring connectivity, security, and network performance. While both roles require IT certifications and work in similar environments, their focus areas differ: one on broad computer operations, the other on network-specific tasks.

Is ops manager higher than GM?

A Manager of Computer Operations typically oversees the daily functions of IT systems and infrastructure, while a General Manager (GM) has broader responsibilities for overall business operations. The hierarchy depends on the organization, but generally, a GM holds a higher-level executive role overseeing multiple departments, including IT, whereas an ops manager focuses specifically on operational technology functions.

What is the minimum salary of an operations manager?

The minimum salary for a manager of computer operations varies depending on experience, location, and industry, but entry-level positions typically start around $60,000 to $80,000 annually. More experienced managers with certifications and specialized skills can earn upwards of $100,000 or more per year.

What are Manager Of Computer Operations?

A Manager of Computer Operations oversees the daily functioning and efficiency of an organization's computer systems and IT infrastructure. They are responsible for managing a team of IT professionals, ensuring system reliability, coordinating maintenance, and implementing upgrades. This role also involves troubleshooting issues, maintaining data security, and developing operational policies to support business goals. Managers of Computer Operations often collaborate with other departments to align technology with organizational objectives.

What are the key skills and qualifications needed to thrive as a Manager of Computer Operations, and why are they important?

To thrive as a Manager of Computer Operations, you need a solid background in IT infrastructure, systems administration, and project management, often supported by a degree in computer science or a related field. Familiarity with network management tools, server virtualization platforms, and ITIL or CompTIA certifications is commonly expected. Strong leadership, problem-solving abilities, and excellent communication skills help you manage teams and coordinate with other departments. These skills ensure reliable technology operations, minimize downtime, and support organizational goals.

What does a computer operations manager do?

A computer operations manager oversees the daily functioning of an organization’s IT systems, including managing data centers, ensuring system reliability, and coordinating technical staff. They often use monitoring tools, implement security protocols, and develop procedures to maintain efficient and secure computer operations.

What are the typical challenges a Manager of Computer Operations faces when overseeing a team in a large organization?

A Manager of Computer Operations in a large organization often navigates challenges such as balancing system uptime with necessary maintenance, coordinating between multiple IT teams, and ensuring consistent implementation of operational procedures. They may also need to address the complexities of integrating new technologies while minimizing disruptions to daily business processes. Effective communication, strong problem-solving skills, and a proactive approach to incident management are essential for successfully overcoming these challenges and maintaining smooth computer operations.

Are MIS jobs in high demand?

Manager of Computer Operations roles, often related to MIS or IT management, are in high demand due to the increasing reliance on technology and data management in organizations. These positions require strong technical skills, knowledge of systems administration, and certifications such as ITIL or CompTIA, making them valuable in various industries.
What are popular job titles related to Manager Of Computer Operations jobs in Ohio? For Manager Of Computer Operations jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Manager Of Computer Operations jobs in Ohio look for? The top searched job categories for Manager Of Computer Operations jobs in Ohio are:
What cities in Ohio are hiring for Manager Of Computer Operations jobs? Cities in Ohio with the most Manager Of Computer Operations job openings:
Manager Of Computer Operations jobs near you
Manager of Operations

Manager of Operations

Foundation Software

Strongsville, OH • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

Foundation Software rating

9.3

Company rating: 9.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

15th of 209 rated software companies

Job description

Position Summary
Foundation Software, a rapidly growing, national provider of construction software and services, seeks a highly skilled, experienced Manager of Operations to join our growing Customer Success team. The Manager of Operations for Customer Success & Support will oversee the configuration, optimization, and documentation of processes and systems within the Customer Success and Support teams.
This role requires a strategic thinker who can manage the operational aspects of customer success workflows, ensuring that internal systems and processes are aligned with the team's goals and best practices.
The Manager of Operations will be responsible for maintaining and improving documentation, driving operational efficiency, and ensuring smooth coordination between the customer success, support functions and other internal departments.
This role includes management responsibilities, overseeing a small team focused on configuring and maintaining the systems and tools used by the Customer Success and Support departments.
Essential Functions and Responsibilities
  • Configure and maintain the operational systems used by the Customer Success and Support teams (CRM, ticketing systems, knowledge bases, customer success platform).
  • Develop, implement, and continuously improve workflows and processes to ensure customer success and support operations are efficient and scalable.
  • Ensure that tools and systems (CRM, customer support platforms, etc.) are integrated and function cohesively to provide seamless customer experience.
  • Ensure data accuracy and consistency across systems, assisting with the generation of reports and dashboards to track key customer success metrics.
  • Create and maintain comprehensive documentation for customer success and support processes, ensuring clarity, consistency, and ease of access for team members.
  • Develop, update, and enforce SOPs for various customer success and support activities (e.g., onboarding, escalation handling, ticket resolution).
  • Manage a small team of operations coordinators or specialists, guiding their professional development and ensuring they meet operational goals.
  • Work closely with cross-functional teams (Customer Success Managers, Support Representatives, Sales, Implementation, IT, and Product) to ensure smooth processes and seamless handoffs.
  • Set clear performance goals for the operations team, monitor progress, and provide constructive feedback.
  • Lead initiatives to streamline and improve customer success and support operations, utilizing feedback from customer-facing teams.
  • Use data to identify inefficiencies, gaps, and opportunities for process optimization. Propose and implement solutions to improve performance and customer satisfaction.

Required Skills and Experience
  • Bachelor's degree in business, Operations Management, Information Systems, or a related field.
  • 5+ years of experience in operations, process management, or customer success.
  • Proven experience with customer success and support systems.
  • Strong experience in managing and configuring operational tools, customer-facing platforms, and internal systems.
  • Deep understanding of process management and optimization, with the ability to translate complex workflows into clear, actionable steps.
  • Proficient in configuring, managing, and troubleshooting customer success platforms and CRM systems. Comfortable using various software tools to analyze and manage data.
  • Excellent written and verbal communication skills, with the ability to explain complex processes in a clear and concise manner.
  • Strong analytical skills with the ability to identify issues, develop solutions, and implement process improvements.
  • Exceptional attention to detail in managing systems, processes, and documentation to ensure accuracy and efficiency.
  • Ability to collaborate with diverse teams (Sales, Product, IT, etc.) and drive alignment toward common goals.
  • Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Self-motivated, proactive, and comfortable working independently while also being a strong team player.
  • Focused on delivering results, with a solutions-oriented mindset and a strong sense of accountability.

At Foundation we believe in and promote a work-life balance with a top-notch workout facility, fitness classes and free personal training; and for those competitive types, a game room complete with table tennis, foosball, and video game systems. Also, some comforts of home, there is a full kitchen, free coffee and specialty flavors, soft drinks, and snacks.
Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Now offering discounts on pet, home, and auto insurance through Liberty Mutual!
Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.
Let us start your future at Foundation!
Foundation Software is an Equal Opportunity Employer.

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