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Manager Knowledge Management Jobs in Iowa (NOW HIRING)

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

The Service Desk Lead acts as the primary escalation point for critical issues and drives operational efficiency through process optimization, automation, and knowledge management initiatives. Key ...

ChemTreat

Account Manager l

Des Moines, IA

Knowledge of company product portfolio and application uses * Ability to work with only limited ... Other duties as assigned by manager KNOWLEDGE & SKILLS * Technical skills, Analytical skills

ChemTreat

Account Manager l

Des Moines, IA · On-site

Knowledge of company product portfolio and application uses * Ability to work with only limited ... Other duties as assigned by manager KNOWLEDGE & SKILLS * Technical skills, Analytical skills

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Manager Knowledge Management information

What does a manager knowledge management do?

A Manager of Knowledge Management is responsible for overseeing the processes and systems that help an organization capture, organize, share, and utilize information and expertise effectively. They develop strategies to ensure valuable knowledge is documented, accessible, and used to support business goals. This role often involves implementing knowledge management tools, facilitating collaboration among teams, and promoting best practices for information sharing. Managers in this field also assess gaps in knowledge and work to bridge them, ensuring continuous learning and improvement across the organization.

How does a manager knowledge management typically collaborate with other departments to ensure effective knowledge sharing?

A Manager Knowledge Management frequently works across departments—such as IT, HR, and operations—to develop and maintain systems that facilitate information sharing. They lead workshops, establish best practices, and ensure alignment between knowledge initiatives and organizational goals. Regular meetings, cross-functional projects, and feedback sessions are common, allowing the manager to tailor knowledge resources to specific team needs and ensure seamless access. This collaborative approach not only improves workflow efficiency but also fosters a culture of continuous learning and innovation.

What are the key skills and qualifications needed to thrive as a manager knowledge management, and why are they important?

To thrive as a Manager Knowledge Management, you need expertise in information management, content strategy, and business process improvement, typically backed by a relevant degree and experience in knowledge management practices. Familiarity with knowledge management systems (like SharePoint or Confluence), taxonomy development, and certifications such as CKM (Certified Knowledge Manager) are valuable. Strong communication, leadership, and change management skills are crucial for fostering knowledge sharing and driving organizational culture. These skills ensure the effective capture, organization, and dissemination of knowledge, leading to improved decision-making and operational efficiency.

What is the difference between Manager Knowledge Management vs Knowledge Coordinator?

AspectManager Knowledge ManagementKnowledge Coordinator
ResponsibilitiesOversees knowledge strategies, manages teams, develops policiesSupports knowledge sharing, updates databases, assists with content management
Required SkillsLeadership, strategic planning, communicationOrganizational skills, attention to detail, technical proficiency
CertificationsKnowledge Management certifications, project managementBasic certifications, familiarity with knowledge tools
Work EnvironmentOffice-based, managerial settingOffice or remote, support role

The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.

What are the most commonly searched types of Knowledge Management jobs in Iowa?

The most popular types of Knowledge Management jobs in Iowa are:

What are popular job titles related to Manager Knowledge Management jobs in Iowa?

For Manager Knowledge Management jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Manager Knowledge Management jobs in Iowa look for?

The top searched job categories for Manager Knowledge Management jobs in Iowa are:

What cities in Iowa are hiring for Manager Knowledge Management jobs?

Cities in Iowa with the most Manager Knowledge Management job openings:

Manager Knowledge Management jobs near you
Infographic showing various Manager Knowledge Management job openings in Iowa as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

IT Service Management Solutions Manager

The University Of Iowa

Iowa City, IA • Hybrid

Full-time

Medical, Life, Retirement

Posted 2 days ago

New

University Of Iowa rating

6.9

Company rating: 6.9 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

464th of 630 rated colleges and universities

Job description

IT Services at the University of Iowa is seeking an IT Service Management (ITSM) Solutions Manager to lead our enterprise ITSM program, oversee the Halo ITSM platform, and guide the team responsible for supporting and advancing these services

This is a unique opportunity to influence how IT work gets done across the organization. You'll set direction for our ITSM program, establish consistent and effective services management practices, and help teams make better use of the processes, data, and technology to support reliable IT service delivery.

As the service owner for Halo ITSM, you'll lead the continued development of the platform and its capabilities while building strong partnerships across ITS, Health Care Information Services, and the broader University. You'll also supervise and develop a team responsible for translating service needs into practical technical solutions.

Key Job Duties (not all inclusive):

  • Lead the University's ITSM program, establishing strategy, governance, standards, and a roadmap for continued maturity and improvement.

  • Serve as the service owner for the Halo ITSM platform, overseeing its administration, configuration, integrations, upgrades, and future capabilities.

  • Guide the design and improvement of core ITSM practices, including incident, service request, service catalog, configuration, and service monitoring/alerts.

  • Partner with IT leaders, service owners, and stakeholders to understand service needs, establish priorities, and drive adoption of consistent, customer-focused practices.

  • Develop and use key performance indicators (KPIs), service level agreements (SLAs), and service data to evaluate performance and identify trends/gaps.

  • Lead, monitor, and develop the ITSM team, setting priorities and fostering a service-oriented culture.

ITSM touches nearly every part of our IT organization. Done well, it makes services easier to understand and problems easier to resolve. In this role, you'll have the opportunity to move beyond maintaining individual processes and tools to helping build the structure that connects them.  

If you enjoy bringing together people, processes, technology, and data to solve complex challenges, we'd like to hear from you.

There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University's commitment to creating a welcoming and respectful environment for all.

This position is not eligible for University sponsorship for employment authorization.

ITS values work life balance and strives to provide flexible work options where possible. This position is eligible for on-site or hybrid work arrangements within the state of Iowa, and will require a work arrangement form to be completed upon the start of employment. A minimum of 3-4 days in office per week will be expected. Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

For a detailed job description, please email Melanie Bell at melanie-bell@uiowa.edu.

Qualifications:

Required Qualifications:

  • Bachelor's degree in a field relevant to the position, or an equivalent combination of education and additional related experience.

  • Experience (typically 5 years or more) in IT service management or IT operations.

  • Experience successfully supervising or leading a team.

  • Demonstrated experience administering or managing an ITSM platform.

  • Strong working knowledge of ITIL processes, including incident, problem, change, service request, and knowledge management.

  • Proven ability to manage multiple priorities, projects, and stakeholders simultaneously.

  • Excellent written and verbal communication skills, with the ability to present both technical and non-technical audiences.

  • Strong analytical and problem-solving skills, with experience using data to drive decisions.

Desirable Qualifications:

  • ITIL 4 Foundation certification or higher.

  • Experience with Halo ITSM platform administration and configuration.

  • Familiarity with enterprise integrations (e.g. Active Directory, Microsoft 365, monitoring tools.)

  • Project management experience.

  • Experience working in higher education.

Application Details:

In order to be considered, applicants must upload the following materials and mark them as "Relevant File" to the submission:

  • Resume

  • Cover letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information, please contact melanie-bell@uiowa.edu.

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.

Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.

Additional Information
  • Classification Title: IT Manager
  • Appointment Type: Professional and Scientific
  • Schedule: Full-time
  • Work Modality Options: On Campus, Hybrid within Iowa
Compensation
  • Pay Level: 5B
Contact Information
  • Organization: Information Technology Services
  • Contact Name: Melanie Bell
  • Contact Email: melanie-bell@uiowa.edu

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