Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI ...
Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI ...
Asset Management Manager
Columbus, OH · On-site
Basic Qualifications: 5+ years of industry experience or equivalent knowledge of the asset management industry (i.e., operations, investment technology, compliance, alternatives etc.) Capable of ...
Asset Management Manager
Columbus, OH · On-site
Basic Qualifications: 5+ years of industry experience or equivalent knowledge of the asset management industry (i.e., operations, investment technology, compliance, alternatives etc.) Capable of ...
Asset Management Manager
Hartford, OH · On-site
Basic Qualifications: 5+ years of industry experience or equivalent knowledge of the asset management industry (i.e., operations, investment technology, compliance, alternatives etc.) Capable of ...
Asset Management Manager
Hartford, OH · On-site
Basic Qualifications: 5+ years of industry experience or equivalent knowledge of the asset management industry (i.e., operations, investment technology, compliance, alternatives etc.) Capable of ...
This portfolio brings together marketing and business development intelligence, finance and performance insights, knowledge management, CRM adjacent capabilities, and data platforms into a coherent ...
This portfolio brings together marketing and business development intelligence, finance and performance insights, knowledge management, CRM adjacent capabilities, and data platforms into a coherent ...
Senior Patient Experience Trainer
Columbus, OH · On-site
$28 - $38/hr
This position also partners closely with leadership and the Knowledge Management team to ensure performance concerns are escalated appropriately and that internal and external knowledge resources ...
Senior Patient Experience Trainer
Columbus, OH · On-site
$28 - $38/hr
This position also partners closely with leadership and the Knowledge Management team to ensure performance concerns are escalated appropriately and that internal and external knowledge resources ...
Senior Patient Experience Trainer
Columbus, OH · On-site
$28 - $38/hr
This position also partners closely with leadership and the Knowledge Management team to ensure performance concerns are escalated appropriately and that internal and external knowledge resources ...
Quick apply
Senior Patient Experience Trainer
Columbus, OH · On-site
$28 - $38/hr
This position also partners closely with leadership and the Knowledge Management team to ensure performance concerns are escalated appropriately and that internal and external knowledge resources ...
Senior Patient Experience Trainer
Columbus, OH · On-site
$28 - $38/hr
This position also partners closely with leadership and the Knowledge Management team to ensure performance concerns are escalated appropriately and that internal and external knowledge resources ...
Senior Patient Experience Trainer
Columbus, OH · On-site
$28 - $38/hr
This position also partners closely with leadership and the Knowledge Management team to ensure performance concerns are escalated appropriately and that internal and external knowledge resources ...
Creating user journeys and user stores to support the design and configuration of Case Management, Journeys, Knowledge Management and AI/Virtual Agent capabilities * Overseeing solution delivery ...
Creating user journeys and user stores to support the design and configuration of Case Management, Journeys, Knowledge Management and AI/Virtual Agent capabilities * Overseeing solution delivery ...
Here's what you need: * 2+ years of industry experience or equivalent knowledge of the wealth management industry (i.e., back and middle office operations, investment technology, compliance, etc.
Here's what you need: * 2+ years of industry experience or equivalent knowledge of the wealth management industry (i.e., back and middle office operations, investment technology, compliance, etc.
Here's what you need: * 2+ years of industry experience or equivalent knowledge of the wealth management industry (i.e., back and middle office operations, investment technology, compliance, etc.
New
Here's what you need: * 2+ years of industry experience or equivalent knowledge of the wealth management industry (i.e., back and middle office operations, investment technology, compliance, etc.
New
Construction Manager
Columbus, OH · On-site
Management means and methods knowledge * Electrical and utilities background preferred
Construction Manager
Columbus, OH · On-site
Management means and methods knowledge * Electrical and utilities background preferred
Construction Manager
Columbus, OH · On-site
Management means and methods knowledge * Electrical and utilities background preferred Education:Bachelor (BA, BS...)Employment Type: CONTRACTOR
Construction Manager
Columbus, OH · On-site
Management means and methods knowledge * Electrical and utilities background preferred Education:Bachelor (BA, BS...)Employment Type: CONTRACTOR
Technical Knowledge: Project management, transformations, risk management * People Skills: Excellent interpersonal and communication skills, with the ability to build and maintain strong ...
Technical Knowledge: Project management, transformations, risk management * People Skills: Excellent interpersonal and communication skills, with the ability to build and maintain strong ...
... knowledge, and trains others on risk management practices. * Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption ...
... knowledge, and trains others on risk management practices. * Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption ...
... knowledge, and trains others on risk management practices. * Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption ...
... knowledge, and trains others on risk management practices. * Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption ...
... knowledge, and trains others on risk management practices. * Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption ...
... knowledge, and trains others on risk management practices. * Change Management: Designs and executes change management strategies for complex initiatives, drives adoption while minimizing disruption ...
Oversee the unification, optimization, and maintenance of contact center technologies, including CCaaS communications, omni-channel chat, knowledge management, CRM, and survey systems. * Understand ...
Oversee the unification, optimization, and maintenance of contact center technologies, including CCaaS communications, omni-channel chat, knowledge management, CRM, and survey systems. * Understand ...
Technical Knowledge: Project management, transformations, risk management * People Skills: Excellent interpersonal and communication skills, with the ability to build and maintain strong ...
Technical Knowledge: Project management, transformations, risk management * People Skills: Excellent interpersonal and communication skills, with the ability to build and maintain strong ...
Develop and maintain an effective knowledge management program: standardized templates, naming conventions, process documentation, and knowledge repositories that make the global team's expertise ...
New
Develop and maintain an effective knowledge management program: standardized templates, naming conventions, process documentation, and knowledge repositories that make the global team's expertise ...
New
Technology Risk Management: Demonstrates strong knowledge of technology risk management, including risk identification, assessment, and control design. * Change Management : Designs and executes ...
Technology Risk Management: Demonstrates strong knowledge of technology risk management, including risk identification, assessment, and control design. * Change Management : Designs and executes ...
Manager Knowledge Management information
See Columbus, OH salary details
$26.6K - $36.2K
9% of jobs
$36.2K - $45.9K
13% of jobs
$48.3K is the 25th percentile. Wages below this are outliers.
$45.9K - $55.5K
12% of jobs
$55.5K - $65.2K
9% of jobs
The median wage is $72.2K / yr.
$65.2K - $74.9K
9% of jobs
$74.9K - $84.5K
5% of jobs
$84.5K - $94.2K
4% of jobs
$94.2K - $103.8K
6% of jobs
$106.7K is the 75th percentile. Wages above this are outliers.
$103.8K - $113.5K
22% of jobs
$113.5K - $123.2K
6% of jobs
$123.2K - $132.8K
3% of jobs
$26.6K
$78.9K
$132.8K
How much do manager knowledge management jobs pay per year?
As of Jun 14, 2026, the average yearly pay for manager knowledge management in Columbus, OH is $78,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $112,500.00 per year, depending on experience, location, and employer.
What is the difference between Manager Knowledge Management vs Knowledge Coordinator?
| Aspect | Manager Knowledge Management | Knowledge Coordinator |
|---|---|---|
| Responsibilities | Oversees knowledge strategies, manages teams, develops policies | Supports knowledge sharing, updates databases, assists with content management |
| Required Skills | Leadership, strategic planning, communication | Organizational skills, attention to detail, technical proficiency |
| Certifications | Knowledge Management certifications, project management | Basic certifications, familiarity with knowledge tools |
| Work Environment | Office-based, managerial setting | Office or remote, support role |
The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.
What are the key skills and qualifications needed to thrive as a Manager Knowledge Management, and why are they important?
To thrive as a Manager Knowledge Management, you need expertise in information management, content strategy, and business process improvement, typically backed by a relevant degree and experience in knowledge management practices. Familiarity with knowledge management systems (like SharePoint or Confluence), taxonomy development, and certifications such as CKM (Certified Knowledge Manager) are valuable. Strong communication, leadership, and change management skills are crucial for fostering knowledge sharing and driving organizational culture. These skills ensure the effective capture, organization, and dissemination of knowledge, leading to improved decision-making and operational efficiency.
What does a Manager of Knowledge Management do?
A Manager of Knowledge Management is responsible for overseeing the processes and systems that help an organization capture, organize, share, and utilize information and expertise effectively. They develop strategies to ensure valuable knowledge is documented, accessible, and used to support business goals. This role often involves implementing knowledge management tools, facilitating collaboration among teams, and promoting best practices for information sharing. Managers in this field also assess gaps in knowledge and work to bridge them, ensuring continuous learning and improvement across the organization.
How does a Manager Knowledge Management typically collaborate with other departments to ensure effective knowledge sharing?
A Manager Knowledge Management frequently works across departments—such as IT, HR, and operations—to develop and maintain systems that facilitate information sharing. They lead workshops, establish best practices, and ensure alignment between knowledge initiatives and organizational goals. Regular meetings, cross-functional projects, and feedback sessions are common, allowing the manager to tailor knowledge resources to specific team needs and ensure seamless access. This collaborative approach not only improves workflow efficiency but also fosters a culture of continuous learning and innovation.
What are the most commonly searched types of Knowledge Management jobs in Columbus, OH? The most popular types of Knowledge Management jobs in Columbus, OH are:
What are popular job titles related to Manager Knowledge Management jobs in Columbus, OH? For Manager Knowledge Management jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Manager Knowledge Management jobs in Columbus, OH look for? The top searched job categories for Manager Knowledge Management jobs in Columbus, OH are:
Other
Posted 20 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
58th of 138 rated financial services
Job description
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help Power, Utilities & Renewables clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for Power, Utilities & Renewables clients
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving Power, Utilities & Renewables clients, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certificationli>
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicab...