Manager Knowledge Management Jobs Near Me

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Join the team that builds the data foundations, platforms, and intelligent products that power decision-making across JPMC turning the firm's data and knowledge into trusted, reusable assets at scale.

As an Analytics Solutions Manager, within the Unstructured Data and Knowledge Team, you will work with leadership across Chase Consumer & Community Banking to design and drive the plan for how the firm documents and publishes its knowledge in a machine-readable state that is maximally usable by agents and set the strategy, build the roadmaps, and run the line-of-business outreach programs.

Job Responsibilities:

• Collaborate with senior CCB leaders to define and deliver the knowledge management strategy; prioritize the backlog, drive the product vision, and build multi-year roadmaps that align priorities across lines of business.
• Build and run structured outreach across lines of business - engagement models, best-practice playbooks, and enablement programs that drive adoption of common standards and a shared knowledge approach at scale.
• Set the strategy for uplifting content into machine-readable, RAG-friendly formats - structure, metadata, taxonomy, and governance - so knowledgebases across the firm are ready for search, conversational, and agentic AI consumption.
• Identify high-impact areas where tool use and automated workflows drive business impact; pilot, measure, and scale the winners across the firmwide knowledge domain.
• Guide product analysts, data scientists, data owners, and engineers to build impactful products, shipping iterative improvements against clear success metrics.
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the roadmap; engage internal and external customers to understand pain points, gather feedback, and validate features.
• Lead change management across functional partners and ensure adherence to the firm's risk, controls, compliance, and regulatory requirements and manage timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners throughout.

Required qualifications, capabilities. and skills:

•  Bachelor's degree or equivalent experience; 5+ years of product management experience owning delivery in complex, cross-functional environments
• 2+ years leading knowledge management, search, or data science products and solutioning with measurable impact on self-service, call deflection, answer quality, or handle time
• Strong knowledge of the product development lifecycle (discovery, ideation, requirements, roadmap, business benefits, experimentation) and value measurement; hands-on experience with AI-powered systems and retrieval-augmented generation (RAG) approaches
• Power user of AI productivity tools and fluent in connectors, skill development, and context curationfor AI enablement
• Expertise in knowledge content strategy and standards - taxonomy, metadata, versioning, lifecycle workflows, and machine-readable/AI-ready formats
• Familiarity with enterprise knowledge management platforms, search/retrieval systems, and analytics for relevance and answer-quality evaluation
• Strong knowledge of generative AI technologies and capabilities and demonstrated ability to build stakeholder relationships and lead change management in a regulated environment.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.