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Manager Knowledge Management Jobs in Atlanta, GA

DMI

Senior Knowledge Manager

Atlanta, GA · On-site

$150K - $162K/yr

Working across Service Desk, Infrastructure, Identity and Access Management, Application Support, and Engineering teams, you will oversee the knowledge lifecycle, champion ITIL Knowledge Management ...

DMI

Senior Knowledge Manager

Atlanta, GA · On-site

$109K - $150K/yr

Working across Service Desk, Infrastructure, Identity and Access Management, Application Support, and Engineering teams, you will oversee the knowledge lifecycle, champion ITIL Knowledge Management ...

DMI

Mid- Level Knowledge Manager

Atlanta, GA · On-site

In this role, you will develop, maintain, and continuously improve the organization's IT knowledge management program, enabling efficient service delivery and an exceptional customer experience.

DMI

Mid- Level Knowledge Manager

Atlanta, GA

$92K - $105K/yr

In this role, you will develop, maintain, and continuously improve the organization's IT knowledge management program, enabling efficient service delivery and an exceptional customer experience.

DMI

Mid- Level Knowledge Manager

Atlanta, GA · On-site

$92K/yr

In this role, you will develop, maintain, and continuously improve the organization's IT knowledge management program, enabling efficient service delivery and an exceptional customer experience.

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All JobsKnowledge Management JobsManager Knowledge Management JobsManager Knowledge Management Jobs in Atlanta, GA

Manager Knowledge Management information

See Atlanta, GA salary details

$26.4K

$78.5K

$132.2K

How much do manager knowledge management jobs pay per year?

As of Jul 28, 2026, the average yearly pay for manager knowledge management in Atlanta, GA is $78,545.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,100.00 and $112,000.00 per year, depending on experience, location, and employer.

What is the difference between Manager Knowledge Management vs Knowledge Coordinator?

AspectManager Knowledge ManagementKnowledge Coordinator
ResponsibilitiesOversees knowledge strategies, manages teams, develops policiesSupports knowledge sharing, updates databases, assists with content management
Required SkillsLeadership, strategic planning, communicationOrganizational skills, attention to detail, technical proficiency
CertificationsKnowledge Management certifications, project managementBasic certifications, familiarity with knowledge tools
Work EnvironmentOffice-based, managerial settingOffice or remote, support role

The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.

What are the key skills and qualifications needed to thrive as a Manager Knowledge Management, and why are they important?

To thrive as a Manager Knowledge Management, you need expertise in information management, content strategy, and business process improvement, typically backed by a relevant degree and experience in knowledge management practices. Familiarity with knowledge management systems (like SharePoint or Confluence), taxonomy development, and certifications such as CKM (Certified Knowledge Manager) are valuable. Strong communication, leadership, and change management skills are crucial for fostering knowledge sharing and driving organizational culture. These skills ensure the effective capture, organization, and dissemination of knowledge, leading to improved decision-making and operational efficiency.

What does a Manager of Knowledge Management do?

A Manager of Knowledge Management is responsible for overseeing the processes and systems that help an organization capture, organize, share, and utilize information and expertise effectively. They develop strategies to ensure valuable knowledge is documented, accessible, and used to support business goals. This role often involves implementing knowledge management tools, facilitating collaboration among teams, and promoting best practices for information sharing. Managers in this field also assess gaps in knowledge and work to bridge them, ensuring continuous learning and improvement across the organization.

How does a Manager Knowledge Management typically collaborate with other departments to ensure effective knowledge sharing?

A Manager Knowledge Management frequently works across departments—such as IT, HR, and operations—to develop and maintain systems that facilitate information sharing. They lead workshops, establish best practices, and ensure alignment between knowledge initiatives and organizational goals. Regular meetings, cross-functional projects, and feedback sessions are common, allowing the manager to tailor knowledge resources to specific team needs and ensure seamless access. This collaborative approach not only improves workflow efficiency but also fosters a culture of continuous learning and innovation.
What are the most commonly searched types of Knowledge Management jobs in Atlanta, GA? The most popular types of Knowledge Management jobs in Atlanta, GA are:
What are popular job titles related to Manager Knowledge Management jobs in Atlanta, GA? For Manager Knowledge Management jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Manager Knowledge Management jobs in Atlanta, GA look for? The top searched job categories for Manager Knowledge Management jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Manager Knowledge Management jobs? Cities near Atlanta, GA with the most Manager Knowledge Management job openings:
Manager Knowledge Management jobs near you
Infographic showing various Manager Knowledge Management job openings in Atlanta, GA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,545 per year, or $37.8 per hour.
Sr. Manager, Knowledge Management & CX Enablement

Sr. Manager, Knowledge Management & CX Enablement

CallRail

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 hours ago

Job description

The Position

CallRail is looking for a Sr. Manager, Knowledge Management and Training to lead the team accountable for the strategy and execution of knowledge management, technical documentation, support training, and quality assurance of a knowledge ecosystem that serves both human support specialists and AI-powered support systems. In this role you will design and execute programs, manage tools and create processes that enable the Customer Experience team at CallRail to provide best-in-class technical solutioning to our clients. You will also design and manage an enablement program that champions a shift in how our Support team engages with customers - moving from a reactive, ticket-first mindset to a proactive, attribution-informed approach that deepens customer understanding and drives long-term retention.

Core Focus
  • Support Help Center: Own the centralized knowledge platform that supports CX responses and customer support workstreams
  • Knowledge Management: Governing content strategy, taxonomy, and freshness across all knowledge bases
  • Technical Writing: Oversee the production and maintenance of structured documentation for our front-line support, customer and AI consumption
  • CX Training: Design and deliver curriculum across new-hire and ongoing programs that shift towards attribution-informed and customer-first engagement
  • Quality Assurance: Establishing QA frameworks to improve accuracy of content and AI deflection quality
What You'll Do
  • Lead, coach, and develop a team of three specialists across technical writing, training, and QA
  • Define and execute a training and enablement strategy that scales alongside product and team growth
  • Partner cross-functionally with Customer Support, Product, Engineering, Marketing, and Revenue Operations to ensure knowledge keeps pace with releases and company direction
  • Build and report on OKRs, KPIs, and program health metrics to CX leadership on a regular cadence
  • Establish documentation standards that support both human readability and structured AI ingestion (RAG pipelines, AI agent grounding)
  • Own the knowledge base governance model - taxonomy, content lifecycle, ownership mapping, and deprecation workflows
  • Serve as the primary stakeholder for knowledge tooling - managing the roadmap for the help center CMS, internal wiki, and any AI knowledge connectors
  • Drive content creation and auditing cadences; ensure alignment between knowledge base content and actual specialists and AI behavior
  • Develop mechanism and scorecards to evaluate the accuracy and quality of AI support responses, identify knowledge and training gaps that create deflection failures to drive improvement.
  • Stay current on AI support tooling trends and proactively recommend improvements to CallRail's AI-assisted support architecture
  • Build and embed customer-centric training tracks that deepen support specialists'' understanding of marketing attribution - including call tracking, source attribution, and how CallRail data informs customer business decisions
  • Partner with Product and Marketing to develop enablement content that equips specialists to speak credibly about attribution concepts, campaign ROI, and the broader CallRail value story
What You'll Need
  • 6+ years in knowledge management, support enablement, technical writing, or adjacent CX disciplines
  • 2+ years managing cross-functional initiatives with either direct or indirect management experience
  • Experience with AI support tooling and how content structure affects AI performance
  • Experience with LMS platforms (Lessonly/Seismic preferred) and help center CMS tooling preferred
  • Demonstrated experience building documentation or training programs at a SaaS company
    Hands-on experience configuring or prompting AI support agents
  • Familiarity with marketing attribution concepts - call tracking, UTM parameters, multi-touch attribution, or campaign ROI analysis
  • Familiarity with the CallRail product or call tracking / conversation intelligence category
  • Background in instructional design, learning principles, or formal QA methodology
  • Working knowledge of the broader CX tech stack: Zendesk, Asana
Skills & Traits
  • Exceptional written communication and strong analytical mindset
  • Cross-functional relationship builder with proven ability to influence without authority
  • Highly organized with experience managing concurrent projects and tight timelines
  • Genuine customer empathy and a desire to shift teams from task completion toward customer outcomes
  • Curiosity about AI-assisted support and a genuine desire to build for both human and automated consumers of content

If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience.

Additional Perks
  • Healthcare (one option covered at 100% for employees), Dental & Vision Coverage
  • Competitive HSA with company matching
  • Paid parental leave
  • Flexible vacation policy
  • 401K options with company dollar-for-dollar match
  • Employee stock options available from day one
  • $2,000 annual educational allowance
  • Catered lunch every Tuesday * an in-office perk
  • MARTA transportation or office parking expenses covered
  • Employee charitable donation company match, up to $500 annually
  • Regular company outings and events
  • Hybrid work options with $500 office stipend to set up your home office
  • Designated bike storage

This position is based out of our Atlanta office and will require that you come into the office on Tuesdays and Thursdays.

Learn more: https://www.callrail.com/about/

You Are Welcome Here

CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks.