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Manager Knowledge Management Jobs in Iowa (NOW HIRING)

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Improve self-service capabilities and knowledge management. * Identify automation opportunities to reduce ticket volume. * Promote ITIL best practices. Cybersecurity & Compliance * Ensure Help Desk ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Improve self-service capabilities and knowledge management. * Identify automation opportunities to reduce ticket volume. * Promote ITIL best practices. Cybersecurity & Compliance * Ensure Help Desk ...

Info Way Solutions

IT Service Desk Lead

Des Moines, IA · On-site

The Service Desk Lead acts as the primary escalation point for critical issues and drives operational efficiency through process optimization, automation, and knowledge management initiatives. Key ...

ChemTreat

Account Manager l

Des Moines, IA

Knowledge of company product portfolio and application uses * Ability to work with only limited ... Other duties as assigned by manager KNOWLEDGE & SKILLS * Technical skills, Analytical skills

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Manager Knowledge Management information

What does a manager knowledge management do?

A Manager of Knowledge Management is responsible for overseeing the processes and systems that help an organization capture, organize, share, and utilize information and expertise effectively. They develop strategies to ensure valuable knowledge is documented, accessible, and used to support business goals. This role often involves implementing knowledge management tools, facilitating collaboration among teams, and promoting best practices for information sharing. Managers in this field also assess gaps in knowledge and work to bridge them, ensuring continuous learning and improvement across the organization.

How does a manager knowledge management typically collaborate with other departments to ensure effective knowledge sharing?

A Manager Knowledge Management frequently works across departments—such as IT, HR, and operations—to develop and maintain systems that facilitate information sharing. They lead workshops, establish best practices, and ensure alignment between knowledge initiatives and organizational goals. Regular meetings, cross-functional projects, and feedback sessions are common, allowing the manager to tailor knowledge resources to specific team needs and ensure seamless access. This collaborative approach not only improves workflow efficiency but also fosters a culture of continuous learning and innovation.

What are the key skills and qualifications needed to thrive as a manager knowledge management, and why are they important?

To thrive as a Manager Knowledge Management, you need expertise in information management, content strategy, and business process improvement, typically backed by a relevant degree and experience in knowledge management practices. Familiarity with knowledge management systems (like SharePoint or Confluence), taxonomy development, and certifications such as CKM (Certified Knowledge Manager) are valuable. Strong communication, leadership, and change management skills are crucial for fostering knowledge sharing and driving organizational culture. These skills ensure the effective capture, organization, and dissemination of knowledge, leading to improved decision-making and operational efficiency.

What is the difference between Manager Knowledge Management vs Knowledge Coordinator?

AspectManager Knowledge ManagementKnowledge Coordinator
ResponsibilitiesOversees knowledge strategies, manages teams, develops policiesSupports knowledge sharing, updates databases, assists with content management
Required SkillsLeadership, strategic planning, communicationOrganizational skills, attention to detail, technical proficiency
CertificationsKnowledge Management certifications, project managementBasic certifications, familiarity with knowledge tools
Work EnvironmentOffice-based, managerial settingOffice or remote, support role

The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.

What are the most commonly searched types of Knowledge Management jobs in Iowa?

The most popular types of Knowledge Management jobs in Iowa are:

What are popular job titles related to Manager Knowledge Management jobs in Iowa?

For Manager Knowledge Management jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Manager Knowledge Management jobs in Iowa look for?

The top searched job categories for Manager Knowledge Management jobs in Iowa are:

What cities in Iowa are hiring for Manager Knowledge Management jobs?

Cities in Iowa with the most Manager Knowledge Management job openings:

Manager Knowledge Management jobs near you
Infographic showing various Manager Knowledge Management job openings in Iowa as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution.

IT Training & Knowledge Management Specialist

First Bank

Cedar Falls, IA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Are you passionate about technology, helping others succeed, and finding ways to improve business processes? Then the IT Training & Knowledge Management Specialist would be a great fit for you! In this role, you'll combine technical expertise, software administration, employee training, user support, and process improvement to help ensure our team members have the tools, knowledge, and resources needed to work efficiently and effectively. You'll play a key role in supporting critical business systems, maintaining knowledge resources, and driving technology adoption across the bank.Duties include: Training, Documentation & CommunicationDevelop and maintain IT training materials, videos, user guides, and procedures.Serve as administrator for documentation programs and systems and train users on proper utilization.Establish documentation standards and templates for organizational consistency.Manage annual reviews and updates of documented procedures.Provide technology onboarding, setup assistance, and training for new employees.Communicate software enhancements, process changes, and weekly technology tips to staff.Knowledge Management & Process ImprovementMaintain and enhance The Vault to ensure information is organized, current, and easy to locate.Support business process reviews and continuous improvement initiatives.Create and maintain data process maps and workflow documentation.Assist departments in identifying opportunities to improve efficiency and technology utilization.Technology Support & Strategic InitiativesMonitor, coordinate, and work IT support tickets and resolve issues as they arise. Assist with technology asset inventory management and tracking.Provide backup support for select OnBase functions and reporting.Identify and support implementation of AI solutions that improve organizational effectiveness.Assist with annual Business Continuity Plan (BCP) reviews and updates.Coordinate cybersecurity awareness training and communications.Support employee education and adoption of technology and security best practices.Other:Stay knowledgeable and up to date on information technology related topics. Responsible for ensuring high-quality customer service is provided to both internal and external customers. Other duties as assigned.To be best prepared for this position, excellent communication, organizational, and customer service skills are essential. Strong technical writing, problem-solving, and time management skills will help you excel. An associate degree in information technology, business, communications, or a related field (or equivalent experience) is required. Experience creating training materials, technical documentation, or knowledge management resources is preferred. Banking experience is helpful but not required. First Bank is committed to our employees and customers. We believe our employees are our greatest resource and are fortunate to have quality employees who dedicate their time and effort to making First Bank a leader in our banking communities. To our team members we offer the following benefits: Health insurance, dental insurance, vision insurance, pre-tax flexible spending accounts, group term life insurance, dependent life insurance, short and long-term disability, 401k/ESOP with employer match, paid holidays, paid vacation time, paid sick time, and a wellness program.Apply online today!EOE, including disability/vets