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Remote Knowledge Management Jobs in Iowa (NOW HIRING)

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Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

Maintain a high level of product knowledge to effectively address customer needs. * Record all ... Provide feedback to management on customer trends and market conditions. WONDER IF YOU ARE A GOOD ...

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Remote Knowledge Management information

What is a Remote Knowledge Management job?

A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Knowledge Management position, and why are they important?

To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.

What does a typical day look like for someone working in a remote knowledge management role?

A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.

What are the most commonly searched types of Knowledge Management jobs in Iowa? The most popular types of Knowledge Management jobs in Iowa are:
What are popular job titles related to Remote Knowledge Management jobs in Iowa? For Remote Knowledge Management jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Management jobs in Iowa look for? The top searched job categories for Remote Knowledge Management jobs in Iowa are:
What cities in Iowa are hiring for Remote Knowledge Management jobs? Cities in Iowa with the most Remote Knowledge Management job openings:
Remote Knowledge Management jobs near you
Infographic showing various Remote Knowledge Management job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Product Manager - Policy Administration

EquiTrust Financial Services

West Des Moines, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

About Us:

EquiTrust Life Insurance Company is a national carrier of competitive, client-friendly annuity products sold through a variety of distribution channels, including more than 20,000 independent agents and independent marketing organizations (IMOs). Since 2003, we have provided exceptional customer service to our clients by operating with integrity and passion. Our efforts are supported by a dedicated workforce who execute their responsibilities through teamwork and an entrepreneurial spirit. EquiTrust sells products nationwide and is headquartered in Chicago, Illinois, with operations in West Des Moines,

How You'll Contribute

As the Product Manager – Policy Administration, you will lead the strategy, development, and continuous improvement of the technology solutions that support our customer service experience. You'll partner across Administration, Information Technology, Sales & Marketing, Customer Experience, Training, and external vendors to deliver innovative, customer-focused solutions that improve operational efficiency and enhance the customer journey.

We're looking for a collaborative leader who is passionate about technology, continuous improvement, and creating exceptional customer experiences. The ideal candidate brings strong product management expertise, analytical thinking, and the ability to influence and lead cross-functional teams.

What You'll Do

  • Develop and execute the product roadmap for customer service technologies, ensuring alignment with business priorities.
  • Define product vision, goals, success metrics, and key performance indicators (KPIs).
  • Partner with business stakeholders, Product Owners, Business Analysts, and technical teams to translate business needs into product requirements and implementation plans.
  • Lead the evaluation, selection, implementation, and continuous enhancement of customer service technologies, including contact center, CRM, self-service, and knowledge management platforms.
  • Analyze customer feedback, platform performance, and operational data to identify opportunities for improvement.
  • Drive enhancements that improve customer experience, employee experience, workflow efficiency, automation, and self-service capabilities.
  • Support product testing, pilot programs, feature releases, and change management activities, including communications and training.
  • Build strong relationships across business and technology teams to ensure successful delivery of strategic initiatives.
  • Lead, coach, and develop a team while fostering a collaborative, inclusive, and high-performing work environment.
  • Stay informed of emerging technologies and industry trends to identify innovative solutions that support business growth.

What You'll Bring

Education

  • High school diploma or equivalent required.
  • Bachelor's degree in Business, Marketing, Information Systems, or a related field preferred.

Experience

  • Five or more years of experience in product management, business analysis, customer experience, or service operations.
  • Three or more years of people leadership or supervisory experience.
  • Experience working with customer service technologies, digital platforms, or contact center solutions is preferred.
  • Insurance or financial services experience is a plus but not required.

Knowledge, Skills, and Abilities

  • Strong product management and strategic planning skills.
  • Experience developing product roadmaps and managing priorities across multiple initiatives.
  • Ability to translate business needs into actionable product requirements.
  • Strong analytical skills with the ability to interpret data and make informed recommendations.
  • Knowledge of customer service technologies such as CRM, IVR, contact center platforms, self-service tools, automation, and workflow optimization.
  • Excellent communication and relationship-building skills with the ability to collaborate across all levels of an organization.
  • Experience supporting organizational change, training, and user adoption.
  • Strong problem-solving skills with a continuous improvement mindset.
  • Ability to balance customer needs, business objectives, and operational efficiency.
  • Commitment to fostering an inclusive, respectful, and collaborative workplace where diverse perspectives are valued.

Physical Requirements

  • Primarily sedentary work with prolonged periods of sitting and computer use.
  • Regular communication with internal and external partners.
  • Occasional standing, walking, bending, and lifting of up to 20 pounds.
  • Occasional business travel (approximately 5–10%).

Total Rewards:
In addition to base pay, eligible employees may receive an annual discretionary incentive bonus and access to a competitive benefits package including: 

  • Medical, Dental & Vision coverage:
  • 401(k) with Company Match
  • Paid time off: Vacation, Sick, Holiday, and more
  • Paid Parental Leave for both Mothers and Fathers
  • Hybrid/Remote Work Options
  • Early Friday Closure

EquiTrust is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. Applicants have rights under federal and state employment laws. To learn more, visit EquiTrust Careers. 

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