Review, manage and follow up on open issues as needed * Project work that includes long and short ... Knowledge and experience relating to basic computer applications * Competitive compensation and ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Knowledge and experience relating to basic computer applications * Competitive compensation and ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Knowledge and experience relating to basic computer applications * Competitive compensation and ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Knowledge and experience relating to basic computer applications * Competitive compensation and ...
Empathy, Adaptability, Time Management, Organization * Communication and problem-solving skills are ... Knowledge of the insurance industry and regulations * Active adjuster license in designated states ...
Empathy, Adaptability, Time Management, Organization * Communication and problem-solving skills are ... Knowledge of the insurance industry and regulations * Active adjuster license in designated states ...
Business Solutions Analyst III (Guidewire) - Remote
Nevada, IA · Remote
$41 - $56.50/hr
... management practices. * Detailed technical knowledge of a group of interrelated systems and their ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Business Solutions Analyst III (Guidewire) - Remote
Nevada, IA · Remote
$41 - $56.50/hr
... management practices. * Detailed technical knowledge of a group of interrelated systems and their ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Knowledge and experience relating to basic computer applications * Competitive compensation and ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Knowledge and experience relating to basic computer applications * Competitive compensation and ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Knowledge and experience relating to basic computer applications * Competitive compensation and ...
Review, manage and follow up on open issues as needed * Project work that includes long and short ... Knowledge and experience relating to basic computer applications * Competitive compensation and ...
Remote Insurance Customer Service Representative (Unlicensed)
Iowa, IA · Remote
$15 - $20.50/hr
... Management. To be considered for this position, you must complete a full application on our company ... Utilize knowledge base and training to accurately answer customer questions and sell appropriate ...
Remote Insurance Customer Service Representative (Unlicensed)
Iowa, IA · Remote
$15 - $20.50/hr
... Management. To be considered for this position, you must complete a full application on our company ... Utilize knowledge base and training to accurately answer customer questions and sell appropriate ...
... Management. To be considered for this position, you must complete a full application on our company ... Utilize knowledge base and training to accurately answer customer questions and sell appropriate ...
... Management. To be considered for this position, you must complete a full application on our company ... Utilize knowledge base and training to accurately answer customer questions and sell appropriate ...
Account Manager - Remote based in Cedar Rapids, Iowa
Clinton, IA · On-site +1
$70K - $131K/yr
Develop a working knowledge of the customer's operation as it relates to grain marketing and ... Execute and support regional Regen Ag programs which may include data management and technology ...
Account Manager - Remote based in Cedar Rapids, Iowa
Clinton, IA · On-site +1
$70K - $131K/yr
Develop a working knowledge of the customer's operation as it relates to grain marketing and ... Execute and support regional Regen Ag programs which may include data management and technology ...
Collections Specialist (remote)
Nevada, IA · Remote
$20.34 - $27.12/hr
Ability to manage multiple priorities with strong attention to detail. * Call center experience ... Knowledge, Skills, and Abilities (KSAs) * Knowledge of collections procedures and best practices.
Collections Specialist (remote)
Nevada, IA · Remote
$20.34 - $27.12/hr
Ability to manage multiple priorities with strong attention to detail. * Call center experience ... Knowledge, Skills, and Abilities (KSAs) * Knowledge of collections procedures and best practices.
Remote Accountant
Marengo, IA · Remote
$45K - $60K/yr
Manage Accounts Receivable processes, including invoicing, applying manual payments, generating ... knowledge and execute departmental initiatives. Demonstrated interpersonal skills and oral and ...
Quick apply
Remote Accountant
Marengo, IA · Remote
$45K - $60K/yr
Manage Accounts Receivable processes, including invoicing, applying manual payments, generating ... knowledge and execute departmental initiatives. Demonstrated interpersonal skills and oral and ...
Remote Bilingual Customer Service Representative
Iowa, IA · Remote
$17/hr
Utilize knowledge base and training to accurately answer customer questions while following all ... Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus
Remote Bilingual Customer Service Representative
Iowa, IA · Remote
$17/hr
Utilize knowledge base and training to accurately answer customer questions while following all ... Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus
Strong background in pricing and product knowledge, proficiency in SQL and Python are preferred ... Demonstrated ability to adapt to a fast-paced environment and manage changing priorities ...
Strong background in pricing and product knowledge, proficiency in SQL and Python are preferred ... Demonstrated ability to adapt to a fast-paced environment and manage changing priorities ...
Collections Specialist (remote)
Nevada, IA · Remote
$20.34 - $27.12/hr
Ability to manage multiple priorities with strong attention to detail. * Call center experience ... Knowledge, Skills, and Abilities (KSAs) * Knowledge of collections procedures and best practices.
Collections Specialist (remote)
Nevada, IA · Remote
$20.34 - $27.12/hr
Ability to manage multiple priorities with strong attention to detail. * Call center experience ... Knowledge, Skills, and Abilities (KSAs) * Knowledge of collections procedures and best practices.
Strong background in pricing and product knowledge, proficiency in SQL and Python are preferred ... Demonstrated ability to adapt to a fast-paced environment and manage changing priorities ...
Strong background in pricing and product knowledge, proficiency in SQL and Python are preferred ... Demonstrated ability to adapt to a fast-paced environment and manage changing priorities ...
(Remote) Regional Sales Representative
Nevada, IA · Remote
$90K - $110K/yr
Plan and manage a sales territory according to an agreed upon sales strategy. * Plan and prioritize ... Knowledge of all facets of healthcare, including hospitals and IDN's, ambulatory, large group ...
New
(Remote) Regional Sales Representative
Nevada, IA · Remote
$90K - $110K/yr
Plan and manage a sales territory according to an agreed upon sales strategy. * Plan and prioritize ... Knowledge of all facets of healthcare, including hospitals and IDN's, ambulatory, large group ...
New
US-IA-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status ... This is a hands-on technical role that requires knowledge of EDI and B2B Trading Partner Management ...
US-IA-REMOTE Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status ... This is a hands-on technical role that requires knowledge of EDI and B2B Trading Partner Management ...
(Remote) Regional Sales Representative
Nevada, IA · Remote
$90K - $110K/yr
Plan and manage a sales territory according to an agreed upon sales strategy. * Plan and prioritize ... Knowledge of all facets of healthcare, including hospitals and IDN's, ambulatory, large group ...
New
(Remote) Regional Sales Representative
Nevada, IA · Remote
$90K - $110K/yr
Plan and manage a sales territory according to an agreed upon sales strategy. * Plan and prioritize ... Knowledge of all facets of healthcare, including hospitals and IDN's, ambulatory, large group ...
New
AVP, Client Services - Workers Compensation | Remote
Dubuque, IA · Remote
$130K - $150K/yr
... management. You are motivated to make an impact and thrive in a collaborative, growth-focused ... Responsible for client knowledge including threatened status and relationship with the company.
AVP, Client Services - Workers Compensation | Remote
Dubuque, IA · Remote
$130K - $150K/yr
... management. You are motivated to make an impact and thrive in a collaborative, growth-focused ... Responsible for client knowledge including threatened status and relationship with the company.
AVP, Client Services - Workers Compensation | Remote
Dubuque, IA · Remote
$130K - $150K/yr
... management. You are motivated to make an impact and thrive in a collaborative, growth-focused ... Responsible for client knowledge including threatened status and relationship with the company.
AVP, Client Services - Workers Compensation | Remote
Dubuque, IA · Remote
$130K - $150K/yr
... management. You are motivated to make an impact and thrive in a collaborative, growth-focused ... Responsible for client knowledge including threatened status and relationship with the company.
Remote Knowledge Management information
What is a Remote Knowledge Management job?
A Remote Knowledge Management job involves organizing, maintaining, and optimizing a company's knowledge resources to improve accessibility and collaboration. This role typically includes managing databases, documentation, and digital tools to ensure employees can easily find and share information. Working remotely, knowledge managers often use cloud-based platforms, AI-powered search systems, and collaboration tools to streamline workflows. They also develop strategies for knowledge retention and transfer to enhance overall efficiency. Strong communication, technical proficiency, and analytical skills are essential for success in this role.
What are the key skills and qualifications needed to thrive in the Remote Knowledge Management position, and why are they important?
To thrive as a Remote Knowledge Management professional, you need expertise in information organization, content curation, and knowledge base development, often supported by a relevant degree or experience in library science, information management, or related fields. Familiarity with enterprise knowledge management systems (such as Confluence, SharePoint, or Notion) and certifications like Knowledge-Centered Service (KCS) are valuable. Strong communication, problem-solving abilities, and self-motivation are crucial to succeed in a remote and collaborative environment. These skills are important for effectively capturing, structuring, and sharing critical organizational knowledge while ensuring team connectivity and continuity.
What does a typical day look like for someone working in a remote knowledge management role?
A typical day for a remote knowledge management professional involves gathering and organizing company information, updating and maintaining digital knowledge bases, and collaborating with subject matter experts across departments through virtual meetings and messaging platforms. You’ll spend time analyzing user feedback, identifying gaps in documentation, and developing strategies to improve content accessibility and usability. The role often requires proactive communication with team members to ensure accurate information flow and efficient knowledge sharing. While the work is largely independent, regular collaboration and cross-functional coordination are essential parts of the job.
What are the most commonly searched types of Knowledge Management jobs in Iowa? The most popular types of Knowledge Management jobs in Iowa are:
What are popular job titles related to Remote Knowledge Management jobs in Iowa? For Remote Knowledge Management jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Remote Knowledge Management jobs in Iowa look for? The top searched job categories for Remote Knowledge Management jobs in Iowa are:
- Remote Risk Management Internships
- Li Cycle
- Disaster Manager
- Remote Continuous Improvement Director
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What cities in Iowa are hiring for Remote Knowledge Management jobs? Cities in Iowa with the most Remote Knowledge Management job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 22 days ago
Aureon rating
4.5
Based on 6 frontline employees who took The Breakroom Quiz
200th of 204 rated it services
Job description
Job Responsibilities:
- Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system.
- E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
- Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
- Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
- Focus on quality and customer satisfaction
- Clear and thorough documentation of customer interactions required
- Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
- Willing to fiercely advocate on behalf of and represent the Voice of the Customer
- Research and prepare detailed escalations to second level support
- Review, manage and follow up on open issues as needed
- Project work that includes long and short-term initiatives
What can Aureon offer you?
- Opportunities for professional growth, development, and advancement within the organization
- 100% remote working employment model
- Shift differential pay applied to evening and weekend shifts
- Comprehensive training on hardware and software applications for qualified applicants
- Knowledge and experience relating to basic computer applications
- Competitive compensation and full benefits package for full-time employees
- Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO
Required Education:
- High school or equivalent
Required Skills:
- Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
- Excellent written and oral communication skills, including strong listening skills
- Intermediate to advanced computer skills with emphasis on Internet knowledge
- 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
- Experience working in a customer Support Center
- Experience working with Mobile Communications
- Experience working with Transportation
- Accounting or accounts receivable experience is a huge plus
- Must exhibit dependability, adaptability and flexibility
- Ability to diagnose and troubleshoot issues
- Basic math skills
- Creative thinking and reasoning ability
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
- Primarily indoor work primarily in office environment
- Frequent utilization of manual dexterity and visualizing of computer screen
- No unusual physical requirements
Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk
About Aureon
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
West Des Moines, IA, US
Year founded
1988