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Manager Empathy Jobs (NOW HIRING)

Empathy

Mid-Market Client Success Manager

Manhattan, NY · On-site +1

$110K - $130K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... The Customer Success Manager will be resourceful and process-oriented, focusing on supporting our ...

Empathy

Enterprise Client Success Manager

Manhattan, NY · On-site +1

$130K - $150K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... Enterprise Client Success Manager will be resourceful and process-oriented, focusing on supporting ...

Empathy

Financial Controller

Manhattan, NY · On-site +1

$140K - $170K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... Manage state and local tax filings and registrations where self-service is required. * Act as a ...

Empathy

Executive Assistant to the CBO

Manhattan, NY · On-site +1

$90K - $110K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... Own and manage the CBO's calendar with a high degree of judgment - prioritizing, scheduling, and ...

Empathy

Head of People, US

Manhattan, NY · On-site

$180K - $200K/yr

You know how to build for today while designing for the future, and you bring the credibility, judgment, and empathy to partner with executives, managers, and front-line employees alike. What You'll ...

Empathy

Executive Assistant to the CBO

Manhattan, NY · On-site

$90K - $110K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... Own and manage the CBO's calendar with a high degree of judgment - prioritizing, scheduling, and ...

PERI

Account Manager

Nashville, TN · On-site

Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ...

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Manager Empathy information

What is the difference between Manager Empathy vs Customer Service Manager?

AspectManager EmpathyCustomer Service Manager
Required CredentialsTypically a bachelor's degree in business, psychology, or related fields; strong interpersonal skillsBachelor's degree often in business, communications, or related areas; leadership experience
Work EnvironmentTeam management, coaching, and employee development within organizationsOverseeing customer service teams, handling client issues, and improving service quality
Industry UsageUsed across various industries focusing on internal team dynamicsPrimarily in retail, hospitality, and service sectors
Comparison FocusFocuses on understanding and supporting employeesFocuses on customer satisfaction and service quality

While both roles involve leadership and interpersonal skills, Manager Empathy emphasizes supporting and understanding employees, fostering a positive work environment. Customer Service Managers concentrate on managing customer interactions and ensuring service excellence. Both roles require strong communication skills but serve different organizational priorities.

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Manager Empathy jobs near you
Infographic showing various Manager Empathy job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Mid-Market Client Success Manager

Empathy

Manhattan, NY • On-site, Remote

$110K - $130K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago

Job description

Description
Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
In this role you will
Our Customer Success team oversees the entire customer lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible partner experience, demonstrating the powerful impact Empathy can have on families dealing with loss. The Customer Success Manager will be resourceful and process-oriented, focusing on supporting our mid-market partners.
This role follows a hybrid work model and requires regular commuting to our office located in the Flatiron District.
Responsibilities:
  • Support 10-15 new and existing Empathy life insurance and employer partners, responding to their needs and questions, with a focus on creating a best-in-class partner experience
  • Oversee the entire partner journey, including implementation, ongoing engagement, upsells, and renewal
  • Manage day-to-day partnership responsibilities, including tracking tasks and deliverables, leading partner meetings, and reporting on various metrics to demonstrate the value of the Empathy product
  • Work cross-functionally with Product, Marketing, Care, and Business development to ensure Empathy is thoughtfully prepared to meet mutual partnership goals

Requirements
  • 4+ years of professional experience working with external customers/partners in either account management, partner/customer success, implementation, consulting, or project management
  • Exceptional organizational skills and attention to detail
  • Thrive in a fast-paced and ambiguous environment
  • Bachelor's degree

Preferred Qualifications
  • Experience at a high-growth, early-stage startup
  • Experience in the B2B2C vendor space
  • Familiarity with Salesforce (or other CRM), Asana, and Slack
  • Understanding of the life insurance space
  • Comfortable with pulling data from dashboards for reporting purpose

Salary Range: $110,000 - $130,000 base salary + variable compensation + equity + benefits. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications.
To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare with options for $0 deductibles, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

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