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Manager Empathy Jobs (NOW HIRING)

Empathy

Enterprise Client Success Manager

Manhattan, NY · On-site +1

$130K - $150K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... Enterprise Client Success Manager will be resourceful and process-oriented, focusing on supporting ...

Empathy

Commercial Operations Associate

Manhattan, NY · On-site +1

Description Empathy is transforming the way families navigate life's most difficult times - from ... A natural project and stakeholder manager: able to take a complex, ambiguous challenge, break it ...

Empathy

Financial Controller

Manhattan, NY · On-site +1

$140K - $170K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... Manage state and local tax filings and registrations where self-service is required. * Act as a ...

ABMG LLC

Line Cook

Boulder, CO · On-site

$23 - $27/hr

Communicate in real time with manager/s about any issues with a coworker, resident, guest, or other managers * Empathy toward the elderly and to geriatric issues and challenges

PERI

Account Manager

Columbus, OH

Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ...

ABMG

Line Cook

Boulder, CO · On-site

$23 - $27/hr

Communicate in real time with manager/s about any issues with a coworker, resident, guest, or other managers * Empathy toward the elderly and to geriatric issues and challenges Requirements:

PERI

Account Manager

Dayton, OH

Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ...

PERI

Account Manager

Cincinnati, OH · On-site

Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ...

PERI

Account Manager

Indianapolis, IN

Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ...

PERI

Account Manager

Columbus, OH · On-site

Self-awareness, self-confidence, self-management, social awareness, active listening, conflict management, empathy, relationship management, emotional intelligence, positive attitude, strong work ...

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Manager Empathy information

What is the difference between Manager Empathy vs Customer Service Manager?

AspectManager EmpathyCustomer Service Manager
Required CredentialsTypically a bachelor's degree in business, psychology, or related fields; strong interpersonal skillsBachelor's degree often in business, communications, or related areas; leadership experience
Work EnvironmentTeam management, coaching, and employee development within organizationsOverseeing customer service teams, handling client issues, and improving service quality
Industry UsageUsed across various industries focusing on internal team dynamicsPrimarily in retail, hospitality, and service sectors
Comparison FocusFocuses on understanding and supporting employeesFocuses on customer satisfaction and service quality

While both roles involve leadership and interpersonal skills, Manager Empathy emphasizes supporting and understanding employees, fostering a positive work environment. Customer Service Managers concentrate on managing customer interactions and ensuring service excellence. Both roles require strong communication skills but serve different organizational priorities.

What cities are hiring for Manager Empathy jobs? Cities with the most Manager Empathy job openings:
What are the most commonly searched types of Empathy jobs? The most popular types of Empathy jobs are:
What states have the most Manager Empathy jobs? States with the most job openings for Manager Empathy jobs include:
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Manager Empathy jobs near you
Infographic showing various Manager Empathy job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 63% Full Time, 29% Part Time, 1% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.
Enterprise Client Success Manager

Enterprise Client Success Manager

Empathy

Manhattan, NY • On-site, Remote

$130K - $150K/yr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Job description

Description
Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
In this role you will
Our Client Success team oversees the entire client lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible client experience, demonstrating the powerful impact Empathy can have on families dealing with loss. Enterprise Client Success Manager will be resourceful and process-oriented, focusing on supporting a portfolio of highly strategic enterprise clients.
  • Support Empathy's new and existing enterprise life insurance clients, ensuring they receive a best-in-class client experience
  • Oversee the entire client journey, including end-to-end implementation, ongoing engagement, upsells, and renewals
  • Provide ongoing support and communication, managing day-to-day client responsibilities, including tracking tasks and deliverables, leading client meetings, and reporting on various metrics to demonstrate the value of the Empathy product
  • Manage client challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate
  • Leverage data and analytics to expand and optimize Empathy's impact, with a focus on achieving client KPIs

Requirements
  • 6+ years of professional experience working with strategic/enterprise clients in either account management, client success, or consulting, preferrably within a SaaS organization
  • Experience overseeing the entire client lifecycle post-sale (implementation, adoption, renewals, and upsells)
  • Exceptional organizational skills and attention to detail
  • Thrive in a fast-paced and ambiguous environment
  • Strong analytical and problem-solving skills; ability to understand data and present information to clients strategically
  • Tremendous interpersonal skills and communication skills; building relationships with ease and communicating effectively (verbal, written, and presentation)
  • Familiarity and interest in working directly with C-Suite leaders internally and within client organizations
  • Experience working closely with Sales, Product, and Marketing teams to drive results for clients
  • Bachelor's degree

Preferred qualifications
  • Experience at a high-growth, early-stage startup
  • Experience in the B2B2C vendor space or insurance/healthcare tech
  • Strong track record of high client satisfaction ratings and proven renewal success
  • Familiarity with Salesforce (or other CRM), Notion, and Slack

The salary for this position is approximately $130,000-$150,000 base salary plus bonus, equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location.
To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

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