ZipRecruiter

Log In

1

Empathy Jobs (NOW HIRING)

Empathy

Commercial Operations Associate

Manhattan, NY · On-site +1

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy

Mid-Market Client Success Manager

Manhattan, NY · On-site +1

$110K - $130K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy

Financial Controller

Manhattan, NY · On-site +1

$140K - $170K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy

Executive Assistant to the CBO

Manhattan, NY · On-site +1

$90K - $110K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy

Head of People, US

Manhattan, NY · On-site

$180K - $200K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy

Enterprise Client Success Manager

Manhattan, NY · On-site +1

$140K - $160K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy

Executive Assistant to the CBO

Manhattan, NY · On-site

$90K - $110K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy Behavioral Health Services

Be Seen First

Psychotherapist, LCSW

Miami, FL · On-site

Company Description Empathy Behavioral Health Services is a growing outpatient mental health practice in Florida providing psychiatric and psychotherapy services to a diverse patient population. We ...

next page

Showing results 1-20

All JobsEmpathy Jobs

Empathy information

See salary details

$15

$48

$74

How much do empathy jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for empathy in the United States is $48.86, according to ZipRecruiter salary data. Most workers in this role earn between $40.62 and $56.25 per hour, depending on experience, location, and employer.

What is an empathy?

An Empathy job typically refers to roles that require strong emotional intelligence and the ability to understand and connect with others' feelings. These jobs are often found in healthcare, counseling, customer service, and social work, where active listening and compassion are essential. Professionals in empathy-focused roles help support individuals through challenges, provide guidance, and foster positive relationships. Strong communication skills and a deep sense of understanding are key to success in these positions.

How does empathy play a crucial role in customer service positions, and what challenges might employees face when applying it effectively?

Empathy is essential in customer service roles because it helps employees understand and address the needs and concerns of clients more genuinely, leading to higher satisfaction and loyalty. However, consistently applying empathy can be challenging, especially when dealing with difficult or upset customers, as it requires emotional resilience and strong communication skills. Many customer service teams provide training and support to help employees manage emotional fatigue and maintain a positive approach while balancing company policies with compassionate service.

What are the key skills and qualifications needed to thrive as an empathy professional, and why are they important?

I'm sorry, but 'Empathy' is not a recognized professional job title. Please provide a valid real-world occupation for a relevant response.

What is the difference between Empathy vs Customer Service Representative?

AspectEmpathyCustomer Service Representative
Required skillsEmotional intelligence, active listening, compassionCommunication, problem-solving, patience
Work environmentTherapeutic, counseling, social servicesCall centers, retail, online support
CertificationsNone typically required, but certifications in counseling or social work can helpCustomer service training, certifications vary by employer
Industry usageHealthcare, social services, counselingRetail, telecommunications, hospitality

While empathy is a vital soft skill used across many roles to understand and share feelings, a Customer Service Representative applies this skill in a practical context to assist customers effectively. Empathy underpins the ability to connect emotionally, whereas customer service involves applying that understanding to resolve issues and improve customer satisfaction.

More about Empathy jobs

What cities are hiring for Empathy jobs?

Cities with the most Empathy job openings:

What are the most commonly searched types of Empathy jobs?

The most popular types of Empathy jobs are:

What states have the most Empathy jobs?

States with the most job openings for Empathy jobs include:

What job categories do people searching Empathy jobs look for?

The top searched job categories for Empathy jobs are:

Empathy jobs near you
Infographic showing various Empathy job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 63% Full Time, 30% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $101,626 per year, or $48.9 per hour.

Commercial Operations Associate

Empathy

Manhattan, NY • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 11 hours ago

Job description

Description
Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
The Commercial Operations team is the connective tissue behind Empathy's commercial growth.
In this role you will
You will own our business value agenda - building the systems that demonstrate Empathy's impact, running experiments that surface new value levers, and making ROI a core part of how every function operates.
You're someone who gets energized by complex challenges, loves breaking them into their component parts, and drives them to a result. A self-starter who wants to own something meaningful from day one - with the IQ and EQ to rally cross-functional teams around a central goal, and the influence to keep people motivated, accountable, and organized without relying on authority.
You're practical and creative, comfortable in ambiguity, and stay a few steps ahead to proactively clear the path. A fast and eager learner who won't hesitate to go beyond their role to fill gaps - all in focused pursuit of the shared business outcome.
Your two main focus areas:
1. Own how Empathy proves its value
You're the engine behind how Empathy proves its value. You take the priorities set with leadership and make them real: building the frameworks, running the analysis, and keeping the work moving across teams.
In practice, you will:
  • Own the business value roadmap day to day. Track the metrics that matter, keep priorities straight, and drive the highest-impact opportunities through to execution.
  • Bring the field into the work. Partner with Sales and Client Success to learn what resonates with prospects and clients, what stakeholders care about, and what drives renewals, then feed that back to sharpen Empathy's value narrative.
  • Partner with Product to experiment. Help design and run tests on what they're building, so the features that move the needle for clients are the ones that ship.
  • Keep the cross-functional work joined up. Coordinate the forums and workshops across Sales, Product Marketing, Product and Client Success, hold alignment, and stay the central point of contact for ideas, escalations, and progress.
  • Build the infrastructure that makes value repeatable. Develop the frameworks, establish best practices, and partner with teams on the ROI assets that raise the bar across the org.

2. Plug into the priorities that matter
You work alongside the COO and Principal of Commercial Operations across the priorities that move the business. Some of it is planned. Much of it lands without warning. You pick it up and run.
In practice, you will:
  • Drive the priorities that matter. Plug in across commercial ops, from company strategy and product launches to support strategies and the ad hoc problems that surface week to week.
  • Own how the team sets goals and tracks them. Help shape the goals that commercial ops works to, build the reporting that shows where things stand, and keep leadership clear on progress against plan.
  • Champion an experimentation mindset across Empathy. Proactively identify opportunities to unlock value and efficiency, validate quickly using the data available and a creative approach, and help the rest of the team build the muscle to move this way.
  • Bring the team together. Coordinate the hackathons, social impact work, and cross-functional moments that keep culture and connection strong.
  • Supercharge AI adoption. Spread quick wins and best practice, scale what's been built across divisions, and sharpen day-to-day efficiency.

Requirements
  • 5+ years of professional experience, with time spent in consulting, strategy, operations, or a similarly structured, fast-paced environment
  • A natural project and stakeholder manager: able to take a complex, ambiguous challenge, break it into parts, and drive it to a result across multiple functions - without being told what the parts are
  • A self-starter with an entrepreneurial mindset: proactive by nature, energized by white space, and more at home building something from scratch than following a playbook
  • Genuine excitement about experimentation: you know how to design a test, draw defensible conclusions, and move fast even with imperfect data
  • Strong communicator and presenter: you can make complex frameworks land with senior stakeholders and translate them into action
  • A do-er as much as a thinker: you set the strategy and then you execute it

Preferred qualifications
  • Bachelor's degree
  • Background in management consulting and/or early-stage SaaS startup environment
  • Experience working with product and tech teams, product marketing, or commercial strategy
  • Experience building or operating a cross-functional program or COE from scratch
  • Comfort with AI, data and analytics tools; experience building measurement frameworks

The salary for this position approximately ranges between $100,000-$140,000 base salary with variable compensation based on goal attainment, plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location.
To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare with options for $0 deductibles, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

Apply