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Empathy Jobs (NOW HIRING)

Empathy

Financial Controller

Manhattan, NY · On-site +1

$140K - $170K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy

Commercial Operations Associate

Manhattan, NY · On-site +1

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

Empathy

Enterprise Client Success Manager

Manhattan, NY · On-site +1

$130K - $150K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate ...

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Empathy information

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$15

$48

$74

How much do empathy jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for empathy in the United States is $48.86, according to ZipRecruiter salary data. Most workers in this role earn between $40.62 and $56.25 per hour, depending on experience, location, and employer.

How does empathy play a crucial role in customer service positions, and what challenges might employees face when applying it effectively?

Empathy is essential in customer service roles because it helps employees understand and address the needs and concerns of clients more genuinely, leading to higher satisfaction and loyalty. However, consistently applying empathy can be challenging, especially when dealing with difficult or upset customers, as it requires emotional resilience and strong communication skills. Many customer service teams provide training and support to help employees manage emotional fatigue and maintain a positive approach while balancing company policies with compassionate service.

What are empathy jobs?

Empathy jobs are roles that require individuals to understand, share, and respond to the feelings and experiences of others. These positions often focus on providing emotional support, building relationships, and improving communication. Examples include social workers, counselors, healthcare professionals, customer service representatives, and teachers. Success in empathy jobs relies on strong interpersonal skills, active listening, and the ability to connect with people from diverse backgrounds.

What is an Empathy job?

An Empathy job typically refers to roles that require strong emotional intelligence and the ability to understand and connect with others' feelings. These jobs are often found in healthcare, counseling, customer service, and social work, where active listening and compassion are essential. Professionals in empathy-focused roles help support individuals through challenges, provide guidance, and foster positive relationships. Strong communication skills and a deep sense of understanding are key to success in these positions.

What are the key skills and qualifications needed to thrive as an Empathy professional, and why are they important?

I'm sorry, but 'Empathy' is not a recognized professional job title. Please provide a valid real-world occupation for a relevant response.

What is the difference between Empathy vs Customer Service Representative?

AspectEmpathyCustomer Service Representative
Required skillsEmotional intelligence, active listening, compassionCommunication, problem-solving, patience
Work environmentTherapeutic, counseling, social servicesCall centers, retail, online support
CertificationsNone typically required, but certifications in counseling or social work can helpCustomer service training, certifications vary by employer
Industry usageHealthcare, social services, counselingRetail, telecommunications, hospitality

While empathy is a vital soft skill used across many roles to understand and share feelings, a Customer Service Representative applies this skill in a practical context to assist customers effectively. Empathy underpins the ability to connect emotionally, whereas customer service involves applying that understanding to resolve issues and improve customer satisfaction.

More about Empathy jobs
What cities are hiring for Empathy jobs? Cities with the most Empathy job openings:
What are the most commonly searched types of Empathy jobs? The most popular types of Empathy jobs are:
What states have the most Empathy jobs? States with the most job openings for Empathy jobs include:
What job categories do people searching Empathy jobs look for? The top searched job categories for Empathy jobs are:
Empathy jobs near you
Infographic showing various Empathy job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $101,626 per year, or $48.9 per hour.
Strategic Account Executive, Insurance and Wealth, East

Strategic Account Executive, Insurance and Wealth, East

Empathy

Manhattan, NY • On-site, Remote

$160K/yr

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Job description

Description
Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
The Insurance & Wealth Solutions Team at Empathy drives enterprise sales, by partnering with life insurance carriers, wealth managers, retirement organizations, financial advisory groups, and other financial institutions to deliver Empathy's innovative support solutions. We work closely with our partners, helping them reimagine how they serve their customers, creating transformative solutions that align with empathy and care.
The team is composed of dynamic business development leaders with diverse experience and expertise, united by a shared passion for achieving ambitious goals, driving our mission forward, and delivering exceptional results. Together, we are dedicated to making a meaningful impact, fostering innovation, and setting new standards of success in the industry. We are seeking Strategic Account Executives based in NYC.
In this role you will
  • Cultivate and oversee a dynamic sales pipeline within the Insurance and Wealth sector.
  • Formulate strategic deal models and cultivate substantial, intricate partnerships.
  • Identify and capitalize on new business prospects, driving revenue and fostering sustainable financial growth.
  • Engage and influence senior leadership at major financial institutions, bringing a confident and credible executive presence to every interaction.
  • Lead negotiations throughout the sales process to secure favorable terms and agreements for multi-year contracts.
  • Foster connections with industry experts for strategic collaborations and business expansion.
  • Collaborate closely with Product and Marketing teams to develop holistic solutions.
  • Tag team with other Insurance and Wealth department members at industry events and joint deals.

Requirements
  • 5+ years of successful sales experience within a SaaS organization, preferably selling into financial or insurance institutions.
  • 3+ years of experience in hands-on business development work, from value creation to contract negotiation, funnel creation, and opportunity management.
  • Familiarity and experience applying and running a MEDDIC or MEDDPIC sales methodology
  • Ability to confidently present to - and build trust with - C-level executives at Fortune 500 firms, with the presence and polish to influence strategic decision-making at the highest levels.
  • Demonstrated success in navigating complex, enterprise-level sales cycles involving multiple stakeholders, and averaging high six-figure ACV agreements.
  • Proven track record of surpassing quotas in high-growth sales environments.
  • Profound understanding of U.S. Insurance and Wealth products/services and claims decision-making processes.
  • Willingness to travel across the U.S. (approximately 35% travel).

Preferred :
  • Experience working with Insurance and Wealth organizations
  • Strong understanding of Insurance and Wealth agents' needs and pain points
  • Familiarity with platforms such as Salesforce and Gmail.

The salary for this position is approximately $160,000 base salary with annual variable based on goal attainment, plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location.
To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

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