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Empathy Behavioral Health Services

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Psychotherapist, LCSW

Miami, FL ยท On-site

Company Description Empathy Behavioral Health Services is a growing outpatient mental health practice in Florida providing psychiatric and psychotherapy services to a diverse patient population. We ...

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$15

$48

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How much do empathy jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for empathy in the United States is $48.86, according to ZipRecruiter salary data. Most workers in this role earn between $40.62 and $56.25 per hour, depending on experience, location, and employer.

How does empathy play a crucial role in customer service positions, and what challenges might employees face when applying it effectively?

Empathy is essential in customer service roles because it helps employees understand and address the needs and concerns of clients more genuinely, leading to higher satisfaction and loyalty. However, consistently applying empathy can be challenging, especially when dealing with difficult or upset customers, as it requires emotional resilience and strong communication skills. Many customer service teams provide training and support to help employees manage emotional fatigue and maintain a positive approach while balancing company policies with compassionate service.

What are empathy jobs?

Empathy jobs are roles that require individuals to understand, share, and respond to the feelings and experiences of others. These positions often focus on providing emotional support, building relationships, and improving communication. Examples include social workers, counselors, healthcare professionals, customer service representatives, and teachers. Success in empathy jobs relies on strong interpersonal skills, active listening, and the ability to connect with people from diverse backgrounds.

What jobs are based on empathy?

Jobs based on empathy include roles such as social workers, counselors, therapists, nurses, and healthcare providers, where understanding and addressing others' emotional needs is essential. These positions often require strong communication skills, emotional intelligence, and sometimes relevant certifications or licenses.

What is an Empathy job?

An Empathy job typically refers to roles that require strong emotional intelligence and the ability to understand and connect with others' feelings. These jobs are often found in healthcare, counseling, customer service, and social work, where active listening and compassion are essential. Professionals in empathy-focused roles help support individuals through challenges, provide guidance, and foster positive relationships. Strong communication skills and a deep sense of understanding are key to success in these positions.

What are the key skills and qualifications needed to thrive as an Empathy professional, and why are they important?

I'm sorry, but 'Empathy' is not a recognized professional job title. Please provide a valid real-world occupation for a relevant response.

What job makes $10,000 a month without a degree?

High-paying sales roles, such as real estate brokers or insurance agents, can earn $10,000 or more monthly through commissions and performance. Skilled trades like commercial plumbing or electrical work, especially with experience and certifications, can also reach this income level without a college degree, often requiring apprenticeships and on-the-job training.

What is the difference between Empathy vs Customer Service Representative?

AspectEmpathyCustomer Service Representative
Required skillsEmotional intelligence, active listening, compassionCommunication, problem-solving, patience
Work environmentTherapeutic, counseling, social servicesCall centers, retail, online support
CertificationsNone typically required, but certifications in counseling or social work can helpCustomer service training, certifications vary by employer
Industry usageHealthcare, social services, counselingRetail, telecommunications, hospitality

While empathy is a vital soft skill used across many roles to understand and share feelings, a Customer Service Representative applies this skill in a practical context to assist customers effectively. Empathy underpins the ability to connect emotionally, whereas customer service involves applying that understanding to resolve issues and improve customer satisfaction.

Can you get paid to be an empathetic listener?

Yes, roles such as empathetic listener are often part of jobs like counseling, social work, customer service, or mental health support, where active listening is a key skill. These positions typically offer salaries or hourly wages and may require relevant certifications or training.

What can I do as an empath?

As an empath in a professional setting, you can use your heightened sensitivity to understand clients' or colleagues' emotions, which can improve communication and relationship-building. Developing active listening skills and emotional intelligence can enhance your effectiveness. Certifications in counseling or emotional intelligence can also support your role in fields like healthcare, social work, or customer service.
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Empathy jobs near you
Care Manager 1, Bilingual - English & Spanish

Care Manager 1, Bilingual - English & Spanish

Empathy

San Francisco, CA โ€ข Remote

$15.75 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

About Empathy

Empathy is on a mission to help families through lifeโ€™s most challenging moments. Our award-winning product, powered by tech and driven by purpose, provides peace of mind by guiding families through all the tedious and time-consuming tasks associated with loss. With a combination of tech and human support, we enable families to focus on what truly matters and support them through the emotions that follow.

Our team is passionate, empathetic, and dedicated to providing world-class solutions to families in need. We work collaboratively to identify pain points and design elegant solutions that empower and support our users.


About the Care Team

The Empathy Care Team is a cornerstone of our app and services, enhancing our capacity to assist families. Weโ€™re looking for a compassionate, self-starting, organized, and collaborative Care Manager to be a member of our growing Care Team. Your role will involve guiding families in both English and Spanish through their journey, documenting processes to evolve our knowledge base, and focusing on providing exceptional support to users via our omnichannel support model that includes phone, chat, and email support.

Weโ€™re currently hiring for the following full-time Care Manager shifts (all times listed in Eastern Time):

  • Sunday - Thurs: 10 AM-6:30 PM ET (Days off: Friday and Saturday)
  • Monday - Friday: 7:30 AM โ€“ 4:00 PM ET (Days off: Saturday and Sunday)

You do not need to live in Eastern Time, but please note these are fixed schedules in ET. If you live in another time zone, your working hours will be adjusted to reflect the equivalent shifts in your time zone.

We strive to keep your schedule consistent once it is set. Our goal is to minimize disruptions and provide predictability for your work and personal planning. At the same time, schedules are subject to change based on business needs. If changes are necessary, we will communicate them as early as possible and work with you to make the transition smooth.


In this role you will:

Key Responsibilities:

  • Address all users' practical and emotional needs fluidly and expertly via phone, live chat, email, and other communication channels.
  • Act as a product expert who connects Users to Empathy specific tools and resources.
  • Demonstrate excellent written and verbal communication, in both English and Spanish, using the Empathy โ€˜voice.โ€™
  • Excel in organization, documentation, and time management to meet SLA requirements.
  • Work as a team player across different functions and quickly assist with tasks when asked.
  • Provide an exceptional User experience with a focus on empathy, compassion, and investment in the Userโ€™s journey.
  • Complete all onboarding and ongoing training in a timely manner and provide feedback on training to ensure the team is continually improving the way information is shared.
  • Surfacing any gaps or opportunities for professional development training that can benefit you or the larger team in providing an exceptional user experience.
  • Relay User insights and identify knowledge gaps to support product development.
  • Share reliable resources with service providers and state/government agencies.
  • Follow guidelines to escalate issues to the appropriate team member and operate with caution and care while working with sensitive User data.
  • Assist users in navigating the logistical complexities of lifeโ€™s most challenging moments. Today, this centers on support after loss, including guidance through probate and tax implications. As Empathy expands, this role may also support families navigating challenges beyond loss, including disability.
  • Utilize critical thinking and problem-solving abilities to resolve User challenges.
  • Create personalized Care Plans for Managed Care Users.
  • Take on short-term projects as needed and defined by team leadership.



Requirements:

What we're looking for

Required:

  • Warm-hearted, empathetic, and patient team members.
  • Fluency in Spanish and English is required.
  • Must be a resident of and legally authorized to work in the United States.
  • Strong love for learning and conducting research in an unfamiliar field.
  • 2 years of professional experience in a customer-facing role/counseling/support/concierge services or related fields (including internships).
  • Proficient in navigating new technology, tools, and platforms with a strong ability to adapt to evolving digital environments.
  • Experience in creating and communicating step-by-step process flows.
  • Excellent communication, organizational, and interpersonal skills.
  • Demonstrated problem-solving abilities involving challenging deadlines and priorities.
  • Ability to organize multiple tasks and projects while efficiently managing workflows.
  • Ability to analyze situations and make independent professional judgments without close supervision.

Preferred:

  • Ability to work on weekends and evenings.
  • Previous experience in social work, grief counseling, disability services, education, allied health or other related fields.
  • Experience with Google Suite, Slack, and Zendesk.


Compensation:

The starting Salary Range for this role is: $24 - $26 / hour. Our salary is determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations, and other job-related qualifications.

Additional perks and benefits:

  • Company Equity in a high-growth start-up
  • Annual Remote Work and Wellness Stipends
  • Enhanced compensation rate for work during company-observed holidays
  • Paid Bereavement Leave
  • Comprehensive health insurance coverage
  • Generous paid time off, including company holidays, vacation days, and paid leaves
  • Retirement savings plan with employer matching


๏ปฟApplication Process

Candidates will participate in a multi-stage interview process, including conversations with peers and leadership. We value transparency, clarity, and thoughtfulness throughout the process.

Empathy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.