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Remote Empathy Jobs (NOW HIRING)

Empathy

Technical Implementation Manager

Manhattan, NY · On-site +1

$145K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... Comfortable partnering with remote Product and Tech teams while serving US clients during US ...

Empathy

Enterprise Client Success Manager

Manhattan, NY · On-site +1

$130K - $150K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize ...

Empathy

Financial Controller

Manhattan, NY · On-site +1

$140K - $170K/yr

Description Empathy is transforming the way families navigate life's most difficult times - from ... With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize ...

New

Exclusively Remote

Patient Care Coordinator

$18 - $23.50/hr

The team values innovation, empathy, accountability, and people who are willing to think outside ... Ability to work independently in a remote environment Ideal Candidate The ideal candidate is ...

WOW Remote Teams

Medical Intake & CSR Assistant

$17.25 - $21.50/hr

Job Opportunity This is a remote position. Our client is looking for a Medical Intake / Customer ... Resolve patient inquiries or concerns with empathy and professionalism * Support administrative ...

Remote VA

Customer Support Representative

$16.50 - $22.25/hr

Remote Employment Type: Full-Time About the Role: We are seeking a highly skilled and efficient ... Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.

A-Nu Virtual Solutions LLC

REMOTE CUSTOMER SERVICE

$17.99/hr

Remote (U.S. Only - See exclusions) The Mission Serve as the vital link between generous donors and ... Deep empathy, active listening, and meticulous attention to detail. * Tech: Windows 11 PC ...

Medsien

Remote Enrollment - Outreach Coordinator

Remote (U.S.) Type: 1099 contractor About Medsien Medsien is transforming how healthcare is ... Build rapport quickly and communicate program benefits with clarity and empathy * Listen to patient ...

WOW Remote Teams

Customer Support Representative

$16.50 - $22.25/hr

Job Opportunity This is a remote position. Our client is looking for a Customer Support ... Respond to customer inquiries with professionalism, empathy, and efficiency * De-escalate customer ...

Medsien

Remote Enrollment - Outreach Coordinator

Remote (U.S.) Type: 1099 contractor About Medsien Medsien is transforming how healthcare is ... Build rapport quickly and communicate program benefits with clarity and empathy * Listen to patient ...

A-Nu Virtual Solutions LLC

REMOTE CUSTOMER SERVICE

$17.99/hr

Remote (U.S. Only - See exclusions) The Mission Serve as the vital link between generous donors and ... Deep empathy, active listening, and meticulous attention to detail. Tech: Windows 11 PC ...

WOW Remote Teams

Patient Customer Service Representative

$16.50 - $22.25/hr

Job Opportunity This is a remote position. Our client is looking for a Customer Service ... De-escalate patient concerns with empathy and problem-solving skills * Process payments, refunds ...

Classet

Remote Enrollment Coordinator - CMA/RMA

$17 - $20/hr

Remote Schedule: Monday-Friday Pay Rate: $17-$20/hour Employment Type: Full-Time Overview Chronic ... Support positive patient experiences through empathy, professionalism, and clear communication.

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How much do remote empathy jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote empathy in the United States is $21.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $22.84 per hour, depending on experience, location, and employer.

How to make 2000 a week working from home?

Remote empathy roles, such as customer support or client relations, can pay between $15 and $30 per hour, making it possible to earn around $2,000 weekly with full-time hours. Developing strong communication skills, emotional intelligence, and familiarity with remote collaboration tools can improve earning potential, but reaching this income level typically requires consistent full-time work and experience in the field.

What is a Remote Empathy Specialist?

A Remote Empathy Specialist is a professional who provides emotional support, understanding, and guidance to clients or team members through digital communication platforms, such as video calls, chat, or email. Their primary role is to listen actively, recognize and validate emotions, and offer compassionate responses from a distance. This position is valuable in remote work settings, telehealth, customer service, and online community management, helping to bridge the human connection gap created by physical distance.

What are the key skills and qualifications needed to thrive as a Remote Empathy Specialist, and why are they important?

To thrive as a Remote Empathy Specialist, you need a background in psychology, counseling, or social work, typically supported by relevant degrees or certifications. Familiarity with telecommunication platforms, video conferencing tools, and secure messaging systems is crucial. Exceptional active listening, emotional intelligence, and clear communication skills set top performers apart in this role. These skills ensure effective support and meaningful client engagement in a virtual environment.

What is the meaning of the word remote?

In the context of a remote empathy job, the word 'remote' refers to working outside a traditional office environment, often from home or any location with internet access. It emphasizes flexibility in work location and typically involves using digital communication tools to collaborate with teams. Remote roles require self-motivation and good communication skills to succeed.

What is the best remote control for Alzheimer's patients?

Remote empathy professionals working with Alzheimer's patients should focus on using simple, easy-to-operate remote controls with large buttons and clear labels to reduce confusion. Devices with minimal features and ergonomic design help improve safety and independence for patients. Training in communication and patience is essential for effective remote support in this context.

What is the meaning of remote in one word?

In the context of Remote Empathy or similar roles, 'remote' means working from a location outside the traditional office environment, typically from home or another non-centralized site. It emphasizes flexibility and digital communication tools, requiring strong self-management and virtual collaboration skills.

How do professionals in Remote Empathy roles maintain effective communication and emotional connection with clients or team members despite physical distance?

Professionals in Remote Empathy roles often rely on a combination of video conferencing, instant messaging, and collaborative tools to foster strong, supportive relationships with clients or colleagues. They prioritize active listening, clear communication, and frequent check-ins to ensure understanding and emotional support are consistently provided. Building trust and rapport remotely can be challenging, but many find success by being proactive, responsive, and intentionally creating space for open dialogue. Additionally, participating in virtual team-building activities and setting aside time for informal conversations can help maintain a sense of connection and empathy across distances.

What is the difference between Remote Empathy vs Remote Customer Support Agent?

AspectRemote EmpathyRemote Customer Support Agent
Primary FocusUnderstanding and sharing customer feelings to improve serviceResolving customer inquiries and technical issues
Required SkillsActive listening, emotional intelligence, communicationProblem-solving, product knowledge, communication
Work EnvironmentRemote, often flexible hours, customer-facingRemote, customer service centers, shift-based
Common CertificationsCustomer service, emotional intelligence trainingTechnical support certifications, product training

Remote Empathy roles focus on understanding customer emotions to enhance interactions, while Remote Customer Support Agents primarily address technical or service issues. Both roles are remote and require strong communication skills, but their core responsibilities differ significantly.

More about Remote Empathy jobs
What cities are hiring for Remote Empathy jobs? Cities with the most Remote Empathy job openings:
What are the most commonly searched types of Empathy jobs? The most popular types of Empathy jobs are:
What states have the most Remote Empathy jobs? States with the most job openings for Remote Empathy jobs include:
What job categories do people searching Remote Empathy jobs look for? The top searched job categories for Remote Empathy jobs are:
Remote Empathy jobs near you
Infographic showing various Remote Empathy job openings in the United States as of June 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $44,724 per year, or $21.5 per hour.
Technical Implementation Manager

Technical Implementation Manager

Empathy

Manhattan, NY • On-site, Remote

$145K/yr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Description
Empathy is transforming the way families navigate life's most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.
We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.
Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.
In this role you will
The Technical Implementation Manager serves as the primary technical partner for US clients, guiding them on platform setup, integrations, and customizations. Acting as the face of technical client success in client conversations, this role closely partners with Product and Tech teams to translate client needs into feasible solutions. The Technical Implementation Manager also supports the Client Success team with reporting, process improvements, and operational guidance to optimize outcomes.
  • Serve as the main technical contact for US clients, providing guidance on product capabilities, integrations, and customization options.
  • Act as the face of technical client success during client discussions about setup, workflows, and customizations.
  • Partner closely with Product and Tech to ensure client needs are feasible and clearly communicated, without owning ideation or feature design.
  • Support Client Success team operations by providing insights from reporting, analyzing data to identify trends, and improving processes.
  • Educate clients and internal teams on best practices, platform functionality, APIs, integrations, and workflows.
  • Represent the client perspective internally to help guide Product and Tech priorities, ensuring alignment between client expectations and technical feasibility.

Requirements
  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (Master's preferred)or equivalent experience demonstrating strong technical and analytical skills.
  • 5+ years in a client-facing technical role such as Solutions Architect, Technical Account Manager, Client Success Engineer, Product Specialist, or Technical Trainer / Instructional Designer
  • Ability to translate technical solutions into clear, actionable guidance for clients.
  • Strong understanding of cloud technologies, SaaS platforms, APIs, integrations, and data management frameworks.
  • Excellent problem-solving, communication, and stakeholder management skills.
  • Comfortable partnering with remote Product and Tech teams while serving US clients during US business hours
  • Comfort with ambiguity and a proactive approach to navigating evolving priorities

Preferred Skills
  • Experience working with enterprise clients in high-scale, mission-critical environments.
  • Familiarity with frameworks such as TOGAF, ITIL, or DevOps methodologies.
  • Experience delivering technical presentations and guiding discussions on customization or integrations with executive and technical stakeholders.

The salary for this position is approximately $145,000 base salary plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location.
To support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!

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