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Manager Empathy Jobs in Rio Rancho, NM (NOW HIRING)

Manage key parts of the admissions process, including inquiry handling, insurance verification ... Promote a team culture built on empathy, accountability, professionalism, and service excellence ...

Restaurant Manager

Albuquerque, NM · On-site

$65K - $75K/yr

You lead by example--greeting guests by name, resolving concerns with empathy, and making every ... You'll also manage labor, food quality, cleanliness, and financials--but all of that is in service ...

The Dekker Government Studio is seeking a skilled and experienced Project Manager to lead multi ... Collaboration, empathy, and understanding, combined with passion and expertise can shape our ...

The Dekker Government Studio is seeking a skilled and experienced Project Manager to lead multi ... Collaboration, empathy, and understanding, combined with passion and expertise can shape our ...

Proficiency in project management and knowledge of architectural tools such as Deltek, Revit, MS ... Collaboration, empathy, and understanding, combined with passion and expertise can shape our ...

Proficiency in project management and knowledge of architectural tools such as Deltek, Revit, MS ... Collaboration, empathy, and understanding, combined with passion and expertise can shape our ...

General Manager

Albuquerque, NM · On-site

$40K - $50K/yr

Address guest feedback with empathy and efficiency. * Team Leadership: Recruit, hire, train, and ... Manage labor, food costs, and budgetary goals. Understand and analyze the profit and loss statement ...

General Manager

Albuquerque, NM · On-site

$45K - $55K/yr

Address guest feedback with empathy and efficiency. * Team Leadership: Recruit, hire, train, and ... Manage labor, food costs, and budgetary goals. Understand and analyze the profit and loss statement ...

As the Distribution Manager, you will have the unique opportunity to oversee and optimize our ... You will have the opportunity to work in a supportive environment that values empathy and customer ...

Posted today

Pharmacy Manager

Los Lunas, NM · On-site

$67.05 - $90.55/hr

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... empathy and inclusivity, etc.). * Connects with patients by anticipating needs and proactively ...

Pharmacy Manager

Rio Rancho, NM · On-site

$61.50 - $72.50/hr

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... empathy and inclusivity, etc.). * Connects with patients by anticipating needs and proactively ...

Pharmacy Manager

Los Lunas, NM · On-site

$62.25 - $73.25/hr

Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory ... empathy and inclusivity, etc.). * Connects with patients by anticipating needs and proactively ...

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Manager Empathy information

What is the difference between Manager Empathy vs Customer Service Manager?

AspectManager EmpathyCustomer Service Manager
Required CredentialsTypically a bachelor's degree in business, psychology, or related fields; strong interpersonal skillsBachelor's degree often in business, communications, or related areas; leadership experience
Work EnvironmentTeam management, coaching, and employee development within organizationsOverseeing customer service teams, handling client issues, and improving service quality
Industry UsageUsed across various industries focusing on internal team dynamicsPrimarily in retail, hospitality, and service sectors
Comparison FocusFocuses on understanding and supporting employeesFocuses on customer satisfaction and service quality

While both roles involve leadership and interpersonal skills, Manager Empathy emphasizes supporting and understanding employees, fostering a positive work environment. Customer Service Managers concentrate on managing customer interactions and ensuring service excellence. Both roles require strong communication skills but serve different organizational priorities.

What job categories do people searching Manager Empathy jobs in Rio Rancho, NM look for? The top searched job categories for Manager Empathy jobs in Rio Rancho, NM are:
Infographic showing various Manager Empathy job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Call Center Manager

Revel Staffing

Albuquerque, NM

$68K - $88K/hr

Full-time

Posted 21 days ago


Job description

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role is responsible for leading a team that helps individuals and families access care through a professional, efficient, and empathetic admissions experience.

The ideal candidate has experience in healthcare admissions, patient intake, or call center leadership, with strong communication skills and the ability to manage sensitive conversations with care and professionalism.

Key Responsibilities
  • Supervise, coach, and mentor a team of admissions coordinators and patient intake staff
  • Oversee daily call center operations to ensure timely, professional, and compassionate service
  • Manage key parts of the admissions process, including inquiry handling, insurance verification, intake coordination, and scheduling
  • Monitor call center performance metrics, response times, admissions trends, and team productivity
  • Identify opportunities to improve efficiency, service quality, and patient experience
  • Collaborate with clinical, administrative, and billing teams to streamline the intake and admissions process
  • Develop and deliver training programs focused on compliance, communication, documentation, and patient care
  • Maintain accurate and confidential records of admissions activity, patient inquiries, and team performance
  • Prepare reports and updates for leadership regarding call volume, admissions activity, and team performance
  • Serve as the point of contact for escalated inquiries, complex cases, and sensitive patient or family concerns
  • Ensure issues are resolved promptly, professionally, and compassionately
  • Stay current on healthcare regulations, insurance procedures, privacy requirements, and industry best practices
  • Promote a team culture built on empathy, accountability, professionalism, and service excellence
Required Qualifications
  • High school diploma or GED required
  • Proven experience in healthcare admissions, call center management, patient intake, or a related healthcare support role
  • Leadership experience with the ability to train, motivate, and support a team
  • Active HIPAA compliance / training credential required
  • Strong communication, organization, and interpersonal skills
  • Ability to handle sensitive calls and escalated situations with professionalism and empathy
  • Strong attention to detail and ability to maintain accurate documentation
  • Ability to manage multiple priorities in a fast-paced healthcare environment
  • Commitment to confidentiality, compliance, and patient privacy
Ideal Candidate

The ideal candidate is a compassionate, organized, and service-focused leader who understands the importance of first impressions in healthcare. This person should be comfortable managing a team, improving processes, handling escalated calls, and helping individuals and families feel supported as they take the first step toward care.