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Mall Operations Manager Jobs (NOW HIRING)

GGP

Operations Manager

Las Vegas, NV · On-site

Location Meadows Mall - 4300 Meadows Lane, Suite 10 Business Headquartered in Chicago, IL, GGP is a ... Position Summary The Operations Manager is responsible for the cost-effective operation ...

Northbrook Court

Meadows Mall - 4300 Meadows Lane, Suite 10**Business**Headquartered in Chicago, IL, GGP is a ... The Operations Manager assists the (Sr) General Manager to achieve property specific business ...

Northbrook Court

Operations Manager

Las Vegas, NV · On-site

Meadows Mall - 4300 Meadows Lane, Suite 10**Business**Headquartered in Chicago, IL, GGP is a ... The Operations Manager assists the (Sr) General Manager to achieve property specific business ...

GGP

Operations Manager

Las Vegas, NV · On-site

Location Meadows Mall - 4300 Meadows Lane, Suite 10 Business Headquartered in Chicago, IL, GGP is a ... Position Summary The Operations Manager is responsible for the cost-effective operation ...

Highgate Hotels L.P.

Operations Manager

Roseville, CA · On-site

... Mall/Creekside Ridge 301 Creekside Ridge CourtRoseville, CA 95678 Overview The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency.

New

Highgate Hotels

Operations Manager

Roseville, CA · On-site

... Mall/Creekside Ridge 301 Creekside Ridge Court Roseville, CA 95678 The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. * Assist the ...

New

Auntie Anne's Pretzels

Assistant Manager

Merrimack, NH · On-site

$18 - $21/hr

Work-Life Balance: Full-time hours tied to mall operations-- no late nights or early mornings ... Work and manage shifts, maintain inventory, and hit performance goals. * Quality Control: Roll up ...

Chestnut Land Co

Assistant Manager

Merrimack, NH · On-site

$18/hr

Work-Life Balance: Full-time hours tied to mall operations- no late nights or early mornings ... Work and manage shifts, maintain inventory, and hit performance goals. * Quality Control: Roll up ...

Wilmorite Inc

FACILITY MANAGER

Rochester, NY · On-site

$75K - $85K/yr

Performance of Mall Operations. Appearance Inspections Safety-Workers' Compensation Claims Mall property, vehicles, equipment and asset management * Display effective vertical and horizontal ...

Brookfield Properties

Mgr, Operations

Friendswood, TX · On-site

Location Baybrook Mall - 500 Baybrook Mall Business Headquartered in Chicago, IL, GGP is a leading ... Position Summary The Operations Manager is responsible for the cost-effective operation ...

GGP

Mgr, Operations

South Portland, ME · On-site

$65K - $85K/yr

Location The Maine Mall - 364 Maine Mall Road Business Headquartered in Chicago, IL, GGP is a ... Position Summary The Operations Manager is responsible for the cost-effective operation ...

GGP

Mgr, Operations

Friendswood, TX · On-site

Location Baybrook Mall - 500 Baybrook Mall Business Headquartered in Chicago, IL, GGP is a leading ... Position Summary The Operations Manager is responsible for the cost-effective operation ...

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Mall Operations Manager information

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$31K

$63.5K

$118.5K

How much do mall operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for mall operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

How does a mall operations manager coordinate with tenants and vendors to ensure smooth daily operations?

A Mall Operations Manager regularly communicates with both tenants and vendors to address maintenance issues, coordinate deliveries, and ensure compliance with mall policies. This often involves holding scheduled meetings, responding promptly to service requests, and facilitating solutions to operational challenges. Building strong relationships and maintaining clear channels of communication are essential for quickly resolving conflicts and ensuring a positive environment for shoppers and businesses alike. Collaboration with security, housekeeping, and leasing teams is also crucial to maintain high standards and a seamless shopping experience.

What are the key skills and qualifications needed to thrive as a mall operations manager?

To thrive as a Mall Operations Manager, you need strong organizational, facilities management, and financial oversight skills, typically supported by a degree in business administration or facilities management. Familiarity with property management software, security systems, and maintenance scheduling tools is often required. Excellent leadership, customer service, and problem-solving abilities help you effectively manage staff and address tenant or shopper concerns. These skills are crucial for maintaining smooth mall operations, high tenant satisfaction, and optimal customer experience.

What is the difference between Mall Operations Manager vs Retail Store Manager?

AspectMall Operations ManagerRetail Store Manager
Primary FocusOversees entire mall operations, including maintenance, security, leasing, and tenant relationsManages daily store operations, staff, sales, and customer service within a single retail location
Work EnvironmentLarge commercial property with multiple tenants and departmentsSingle retail store, often within a mall or shopping center
Required CredentialsExperience in property management, facilities, or retail management; certifications in property or facilities managementExperience in retail management; sales and customer service skills; often a high school diploma or higher

The main difference between a Mall Operations Manager and a Retail Store Manager lies in their scope of responsibility. The Mall Operations Manager oversees the entire mall's operations, focusing on property management and tenant relations, while the Retail Store Manager concentrates on managing a single store's daily activities. Both roles require management experience, but their work environments and responsibilities differ significantly.

What cities are hiring for Mall Operations Manager jobs?

Cities with the most Mall Operations Manager job openings:

What states have the most Mall Operations Manager jobs?

States with the most job openings for Mall Operations Manager jobs include:

What are popular job titles related to Mall Operations Manager jobs?

For Mall Operations Manager jobs, the most frequently searched job titles are:

Mall Operations Manager jobs near you
Infographic showing various Mall Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

General Manager

Alpharetta, GA • On-site

Jamestown Management Corporation
See more jobs at Jamestown Management Corporationexternal

Full-time

Posted 4 days ago

Job description

Jamestown

JOB DESCRIPTION

 

POSITION/LEVEL: General Manager, North Point Mall

FLSA STATUS: Exempt

DEPT/OFFICE: Property Management

DATE: September 2026

REPORTS TO: SVP of Property Management


JOB SUMMARY:

The General Manager, GM, is a fiduciary of the property owner, to whom the owner’s financial and material assets are entrusted, and who manages those assets in good faith, with loyalty and prudence.

The GM is the leader of the property team at North Point Mall, a super-regional mall located in Alpharetta, Ga. The role of the GM is to protect and enhance the owner’s retail real estate asset by identifying owner objectives, managing expenses, and generating revenue, while ensuring smooth operations of the property. The GM takes responsibility for the delivery of superior management services, guides team members on methods and tactics, and encourages them to reach further to achieve team and property level goals set by the Sr. Vice President, Property Management, and the property owner.

The successful general manager is enthusiastic, has a high energy level, and thrives in a dynamic work environment, directing a wide group of direct reports across varying disciplines and levels of experience. The GM develops and sustains a reputation for being collaborative, accurate, and timely with communication to ownership, tenants, and team members, and is seen by others as a positive force for advancing the interests of the property owner.

This is a regular, full-time, in-person role based at North Point Mall. Demands of the job may sometimes require work outside normal business hours, including nights, weekends, and holidays.

MINIMUM QUALIFICATIONS REQUIRED:

Education and Experience:

  • A minimum of a Bachelor’s degree or equivalent.
  • At least ten years’ experience in retail real estate management, property management, mall operations, or retail.
  • Demonstrated knowledge of the shopping center industry.

ESSENTIAL JOB FUNCTIONS:

  • Drive Net Operating Income (NOI) through expense management, local leasing (short-term tenants, pop-ups, partnerships), alternative revenue (storage, media, etc.), and net profit programs.
  • Lead the preparation of annual budgets, leasing assumptions, capital projects and strategic planning.
  • Lead on-site team in accounting and financial reporting to deliver accurate and timely reports of the property’s monthly performance. 
  • Enforce lease provisions and ensure retailers comply with all lease terms; proactively respond to tenant issues while building strong relationships within the tenant community.
  • Execute on the Strategic Business Plan aligned with ownership’s goals; create and manage the property budget and oversee financial forecasting, tax obligations, and reporting.
  • Develop strong relationships with leasing teams, participate in property merchandising strategies, and review lease drafts for property implications. Retain occupancy.
  • Collaborate with construction and design teams to identify capital improvement projects, manage the local capital budget, and implement maintenance programs.
  • Enhance the shopping center’s role as a community leader by building partnerships and engaging with local municipalities and organizations to strengthen market presence.
  • Maximize efficiency of contracted services, oversee bid processes, and maintain ethical, professional vendor relationships to ensure superior operational standards.
  • Work with security service providers to implement a customized safety and security program, ensuring a safe and welcoming shopping environment.
  • Ensure timely reporting of risk events at the property (slip & falls, property damage, injuries, other events)
  • Support marketing initiatives that drive foot traffic, enhance retailer sales, and utilize technology, social media, and data analytics to optimize the customer experience.
  • Build and mentor the onsite team, identify necessary training tools, and ensure optimal performance across all roles.
  • At ownership direction, liaise with legal teams on tenant disputes, lease conflicts, and local litigation while ensuring compliance with property management agreements, REAs, COREAs, and governing documents.
  • Fulfill other job-related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Financial strength in real estate accounting with the ability to ensure timely financial reporting and accuracy. 
  • Demonstrated ability as a results-driven, self-starting leader and manager.
  • In-depth knowledge of retail real estate operations, business and financial acumen, tenant and stakeholder relations, and strategic thinking and problem-solving.
  • Strong oral and written communication and interpersonal skills, with the ability to read and interpret complex documents.
  • Proficiency in Microsoft Office Suite, with emphasis on Word and Excel.
  • Ability to adapt to a changing work environment, including flexibility to work nights, weekends, and holidays.