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Mall Operations Manager Jobs in Massachusetts (NOW HIRING)

gorjana

Store Manager (Burlington Mall)

Burlington, MA · On-site

$75K/yr

As the Store Manager, you are responsible for the store's overall performance, talent initiatives ... Operations: * Capable of executing daily store operations in a timely and efficient manner

gorjana

Store Manager (Burlington Mall)

Burlington, MA · On-site

$75K/yr

As the Store Manager, you are responsible for the store's overall performance, talent initiatives ... Operations: * Capable of executing daily store operations in a timely and efficient manner

KnitWell Group

Sales Lead, Northshore Mall

Peabody, MA · On-site

$16 - $20/hr

You'll collaborate with the Store Manager to become an expert on store functions, so you are ready ... Uphold the highest visual and operational standards while keeping the focus on the customer. * Use ...

Spinoso Real Estate Gro

Maintenance

Hadley, MA · On-site

$22 - $25/hr

Operations Manager FLSA Classification: Non-Exempt Summary The Maintenance Technician follows the ... Agility and ability to move around the interior and exterior of the mall, including carrying and ...

KnitWell Group

Sales Lead-Burlington Mall

Burlington, MA · On-site

$16 - $20/hr

You'll collaborate with the Store Manager to become an expert on store functions, so you are ready ... Uphold the highest visual and operational standards while keeping the focus on the customer. * Use ...

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All JobsMall Operations JobsMall Operations Manager JobsMall Operations Manager Jobs in Massachusetts

Mall Operations Manager information

See Massachusetts salary details

$33.9K

$69.3K

$129.4K

How much do mall operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for mall operations manager in Massachusetts is $69,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,800.00 and $84,600.00 per year, depending on experience, location, and employer.

How does a mall operations manager coordinate with tenants and vendors to ensure smooth daily operations?

A Mall Operations Manager regularly communicates with both tenants and vendors to address maintenance issues, coordinate deliveries, and ensure compliance with mall policies. This often involves holding scheduled meetings, responding promptly to service requests, and facilitating solutions to operational challenges. Building strong relationships and maintaining clear channels of communication are essential for quickly resolving conflicts and ensuring a positive environment for shoppers and businesses alike. Collaboration with security, housekeeping, and leasing teams is also crucial to maintain high standards and a seamless shopping experience.

What are the key skills and qualifications needed to thrive as a mall operations manager?

To thrive as a Mall Operations Manager, you need strong organizational, facilities management, and financial oversight skills, typically supported by a degree in business administration or facilities management. Familiarity with property management software, security systems, and maintenance scheduling tools is often required. Excellent leadership, customer service, and problem-solving abilities help you effectively manage staff and address tenant or shopper concerns. These skills are crucial for maintaining smooth mall operations, high tenant satisfaction, and optimal customer experience.

What is the difference between Mall Operations Manager vs Retail Store Manager?

AspectMall Operations ManagerRetail Store Manager
Primary FocusOversees entire mall operations, including maintenance, security, leasing, and tenant relationsManages daily store operations, staff, sales, and customer service within a single retail location
Work EnvironmentLarge commercial property with multiple tenants and departmentsSingle retail store, often within a mall or shopping center
Required CredentialsExperience in property management, facilities, or retail management; certifications in property or facilities managementExperience in retail management; sales and customer service skills; often a high school diploma or higher

The main difference between a Mall Operations Manager and a Retail Store Manager lies in their scope of responsibility. The Mall Operations Manager oversees the entire mall's operations, focusing on property management and tenant relations, while the Retail Store Manager concentrates on managing a single store's daily activities. Both roles require management experience, but their work environments and responsibilities differ significantly.

What cities in Massachusetts are hiring for Mall Operations Manager jobs?

Cities in Massachusetts with the most Mall Operations Manager job openings:

Mall Operations Manager jobs near you
Infographic showing various Mall Operations Manager job openings in Massachusetts as of September 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $69,302 per year, or $33.3 per hour.

Operations Supervisor - Mall @ Whitney Field

JCPenney

Leominster, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Key responsibilities

  • Drive store merchandise in-stocks, supervise and engage Operations associates, and execute operational tasks.

  • Assist with inventory counts, oversee RFID process, manage pricing and signing, and ensure accurate stock updates.

  • Oversee stockroom processes, manage receiving, shipping, logistics, and support safety and facility equipment.

JCPenney rating

5.6

Company rating: 5.6 out of 10

Based on 684 frontline employees who took The Breakroom Quiz

14th of 21 rated department stores

Job description

As the Operations Supervisor, you are accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates and driving the execution of operational tasks
Primary Responsibilities:
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  • Customer Service & Sales - Maneuvering around the store at a fast pace, directing the team and working with all the latest merchandise, as well as resolving customer issues and concerns in a professional manner.
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  • Store Operations - Assists with inventory counts and updates to ensure accurate in-stock information for customers. Oversees RFID process and performs system uploading to ensure efficient and accurate updates to stock ledger as well as leads door to floor merchandise preparation process. In addition, manages and engages the pricing and signing team and the promotional price signing within the store as well as the re ticketing and re packaging execution.
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  • Stockroom & General Operations - Responsible for all stockroom processes, work safety initiatives, facility equipment, and enables efficient execution of support processes. Oversees the cash office and owns receiving, shipping and logistics with third party carrier processes.
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  • Team Development - Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues, and partners with operations associates on training and policy compliance.
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  • Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments
To achieve success at JCPenney, a supervisor will possess the following:
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  • Work experience- Minimum of 2 years retail leadership experience
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  • Education- Bachelor degree or equivalent work experience
    • \t
  • Drives Performance - Holds self and others accountable to a higher standard to achieve results. Provides feedback, visibility and recognition to the team.
    • \t
  • Builds Relationships - Develops positive relationships: establishes strong networks, shows respect for different styles, and communicates effectively to a wide audience.
    • \t
  • Drives Change - Adapts quickly to changing situations with energy and a positive attitude. Coaches others through change.
    • \t
  • Shows Courage - A confident leader; willing to take on challenging assignments. Acts in accordance with beliefs and deals with conflict quickly and in a positive manner.

What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

What JCPenney employees say

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