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Mall Operations Manager Jobs in Boston, MA (NOW HIRING)

gorjana

Store Manager (Burlington Mall)

Burlington, MA · On-site

$75K/yr

As the Store Manager, you are responsible for the store's overall performance, talent initiatives ... Operations: * Capable of executing daily store operations in a timely and efficient manner

KnitWell Group

Sales Lead, Northshore Mall

Peabody, MA · On-site

$16 - $20/hr

You'll collaborate with the Store Manager to become an expert on store functions, so you are ready ... Uphold the highest visual and operational standards while keeping the focus on the customer. * Use ...

KnitWell Group

Sales Lead-Burlington Mall

Burlington, MA · On-site

$16 - $20/hr

You'll collaborate with the Store Manager to become an expert on store functions, so you are ready ... Uphold the highest visual and operational standards while keeping the focus on the customer. * Use ...

GNC

Store Manager

Braintree, MA · On-site

$24 - $28/hr

You'll oversee the daily operations of the store, including business performance, product ... Mall managers are expected to work peak business days including weekends (Saturday & Sunday)

KnitWell Group

Sales Lead-ANN, Northshore Mall

Peabody, MA · On-site

$16 - $20/hr

You'll collaborate with the Store Manager to become an expert on store functions, so you are ready ... Uphold the highest visual and operational standards while keeping the focus on the customer. * Use ...

Chick-fil-A

Assistant General Manager

Burlington, MA · On-site

$27 - $28/hr

This role is inside the Burlington Mall and is primarily an operational role with strategic components and initiatives. Around 80% of the role is operational with the other 20% being strategy ...

Chick-fil-A

Assistant General Manager

Burlington, MA · On-site

$27 - $28/hr

This role is inside the Burlington Mall and is primarily an operational role with strategic components and initiatives. Around 80% of the role is operational with the other 20% being strategy ...

Row34

Assistant General Manager - Burlington

Burlington, MA · On-site

$75K - $85K/yr

... Mall - right off of Route 3 and I-95. We're looking for an experienced Assistant General Manager to join our Burlington leadership team, with a strong focus on service operations. About the Role This ...

Row34

Assistant General Manager - Burlington

Burlington, MA · On-site

$75K - $85K/yr

... Mall - right off of Route 3 and I-95. We're looking for an experienced Assistant General Manager to join our Burlington leadership team, with a strong focus on service operations. About the Role This ...

Claire's

Store Manager- Square One Mall

Saugus, MA · On-site

$24 - $26.50/hr

Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and ...

General Nutrition Centers

Store Manager in Training

Revere, MA · On-site

$20 - $24/hr

Alongside a Store Manager or District Manager, you will oversee the daily operations of the store ... SMITs of mall and strip center stores must work at least two nights during the week until closing ...

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All JobsMall Operations JobsMall Operations Manager JobsMall Operations Manager Jobs in Boston, MA

Mall Operations Manager information

See Boston, MA salary details

$33.7K

$68.9K

$128.7K

How much do mall operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for mall operations manager in Boston, MA is $68,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $84,200.00 per year, depending on experience, location, and employer.

How does a mall operations manager coordinate with tenants and vendors to ensure smooth daily operations?

A Mall Operations Manager regularly communicates with both tenants and vendors to address maintenance issues, coordinate deliveries, and ensure compliance with mall policies. This often involves holding scheduled meetings, responding promptly to service requests, and facilitating solutions to operational challenges. Building strong relationships and maintaining clear channels of communication are essential for quickly resolving conflicts and ensuring a positive environment for shoppers and businesses alike. Collaboration with security, housekeeping, and leasing teams is also crucial to maintain high standards and a seamless shopping experience.

What are the key skills and qualifications needed to thrive as a mall operations manager?

To thrive as a Mall Operations Manager, you need strong organizational, facilities management, and financial oversight skills, typically supported by a degree in business administration or facilities management. Familiarity with property management software, security systems, and maintenance scheduling tools is often required. Excellent leadership, customer service, and problem-solving abilities help you effectively manage staff and address tenant or shopper concerns. These skills are crucial for maintaining smooth mall operations, high tenant satisfaction, and optimal customer experience.

What is the difference between Mall Operations Manager vs Retail Store Manager?

AspectMall Operations ManagerRetail Store Manager
Primary FocusOversees entire mall operations, including maintenance, security, leasing, and tenant relationsManages daily store operations, staff, sales, and customer service within a single retail location
Work EnvironmentLarge commercial property with multiple tenants and departmentsSingle retail store, often within a mall or shopping center
Required CredentialsExperience in property management, facilities, or retail management; certifications in property or facilities managementExperience in retail management; sales and customer service skills; often a high school diploma or higher

The main difference between a Mall Operations Manager and a Retail Store Manager lies in their scope of responsibility. The Mall Operations Manager oversees the entire mall's operations, focusing on property management and tenant relations, while the Retail Store Manager concentrates on managing a single store's daily activities. Both roles require management experience, but their work environments and responsibilities differ significantly.

What cities near Boston, MA are hiring for Mall Operations Manager jobs?

Cities near Boston, MA with the most Mall Operations Manager job openings:

Mall Operations Manager jobs near you

Store Manager (Burlington Mall)

Burlington, MA

gorjana
Jewelry, Luggage, and Leather Goods Stores • 11 - 50 employees
Learn more about gorjanaexternal

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

About The Role:

As the Store Manager, you are responsible for the store's overall performance, talent initiatives, operational execution, visual standards, and customer experience. Ideal candidates are individuals who are motivated, adaptable to change, coachable, values oriented, strong talent developers, and have a passion for our brand. This position is located at the upcoming Burlington Mall location, opening Summer 2026.

Your Day to Day May Include:

  • Sales Leadership
    • Responsible for overall store performance and KPI's
    • Serve as brand ambassador by showing passion for the brand, educating our customers on our history, and you are knowledgeable about our product and the industry as a whole 
    • Experienced in creating effective action plans to maintain or improve performance 
    • Knowledgeable in how to build new and repeat business through customer clienteling 
  • Training + Development
    • Proven track record in recruiting, onboarding, and developing both internal and external talent 
    • Effective in your communication style, and your messaging energizes and encourages others to want to work together 
    • Enjoy leading through collaboration, encouraging the team to share ideas and opinions, fostering accountability and trust
    • Capable of clearly communicating new initiatives and goals in a timely and effective manner 
  • Customer Service
    • Passionate about providing the best customer experience to purchasing and non-purchasing customers 
    • Enjoy leading by example when setting the tone in how the team shows up each day in store and personal presentation 
    • Capable of leading and coaching through return policies, while also prioritizing the overall customer experience 
    • Quick to respond to customer complaints and concerns in a professional manner, while being resolution oriented
    • Capable of leading execution of brand visual standards and updates
  • Operations:
    • Capable of executing daily store operations in a timely and efficient manner 
    • Experienced in scheduling team members to the needs of the business and budget
    • Experienced in managing store inventory with a high level of detail and organization per SOPs 
    • Willing and capable of leading opening / closing duties

You could be great for this role if:

  • You are adaptable and easily manage change
  • You are organized and have excellent time management skills
  • You have an eye for spotting and recruiting talent
  • You are motivated and results driven
  • You are coachable and receive feedback
  • You are passionate about the gorjana brand

Minimum requirements: 

  • At least one year experience in a retail leadership position
  • Must be over the age of 18 
  • Ability to lift or move at least 50 lbs 
  • Ability to bend, squat, twist and reach
  • Ability to stand and/or walk for at least 6 hours per shift
  • Ability to be flexible to the needs of the business, working nights, weekends, and holiday shifts 
  • Ability to work full time hours, with open availability 

Compensation:

  • Salary range starting from $75,000
  • Commission and bonus opportunities
  • Employer Sponsored Medical, Vision, Dental and Life Insurance Benefits for employee + family

 

Additional Perks & Benefits

  • Generous employee discount and product perks program
  • Maternity & Disability Benefits
  • 401K and matching program* (waiting period applies)
  • Paid Vacation and sick time
  • Opportunities to grow with the brand and develop your skills

We participate in E-Verify to confirm employment eligibility for all new hires. E-Verify compares information from your Form I-9 to official records to confirm authorization to work in the United States.

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