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Mall Operations Manager Jobs in Boston, MA (NOW HIRING)

Sephora

Seasonal Associate

Chestnut Hill, MA · On-site

$19.80 - $22.90/hr

MA-Chestnut Mall (0350) Address: 199 Boylston Street, Chestnut Hill, MA 02467, United States (US ... Support Daily Operations: Manage inventory, stock replenishment, order fulfillment, and maintain ...

General Nutrition Centers

Store Manager in Training

Boston, MA · On-site

$21.25 - $25.25/hr

Alongside a Store Manager or District Manager, you will oversee the daily operations of the store ... SMITs of mall and strip center stores must work at least two nights during the week until closing ...

Sephora

Seasonal Associate

Chestnut Hill, MA · On-site

$19.80 - $22.90/hr

MA-Chestnut Mall (0350) Address: 199 Boylston Street, Chestnut Hill, MA 02467, United States (US ... Support Daily Operations: Manage inventory, stock replenishment, order fulfillment, and maintain ...

LVMH

Seasonal Associate

Chestnut Hill, MA · On-site

$19.80 - $22.90/hr

MA-Chestnut Mall (0350) Address: 199 Boylston Street, Chestnut Hill, MA 02467, United States (US ... Support Daily Operations: Manage inventory, stock replenishment, order fulfillment, and maintain ...

BoxLunch & Hot Topic

Store Manager

North Attleboro, MA · On-site

$21.75 - $27.20/hr

You'll be a believer in developing talent and providing the best customer service in the mall. In ... You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting ...

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All JobsMall Operations JobsMall Operations Manager JobsMall Operations Manager Jobs in Boston, MA

Mall Operations Manager information

See Boston, MA salary details

$33.7K

$68.9K

$128.7K

How much do mall operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for mall operations manager in Boston, MA is $68,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $84,200.00 per year, depending on experience, location, and employer.

How does a mall operations manager coordinate with tenants and vendors to ensure smooth daily operations?

A Mall Operations Manager regularly communicates with both tenants and vendors to address maintenance issues, coordinate deliveries, and ensure compliance with mall policies. This often involves holding scheduled meetings, responding promptly to service requests, and facilitating solutions to operational challenges. Building strong relationships and maintaining clear channels of communication are essential for quickly resolving conflicts and ensuring a positive environment for shoppers and businesses alike. Collaboration with security, housekeeping, and leasing teams is also crucial to maintain high standards and a seamless shopping experience.

What are the key skills and qualifications needed to thrive as a mall operations manager?

To thrive as a Mall Operations Manager, you need strong organizational, facilities management, and financial oversight skills, typically supported by a degree in business administration or facilities management. Familiarity with property management software, security systems, and maintenance scheduling tools is often required. Excellent leadership, customer service, and problem-solving abilities help you effectively manage staff and address tenant or shopper concerns. These skills are crucial for maintaining smooth mall operations, high tenant satisfaction, and optimal customer experience.

What is the difference between Mall Operations Manager vs Retail Store Manager?

AspectMall Operations ManagerRetail Store Manager
Primary FocusOversees entire mall operations, including maintenance, security, leasing, and tenant relationsManages daily store operations, staff, sales, and customer service within a single retail location
Work EnvironmentLarge commercial property with multiple tenants and departmentsSingle retail store, often within a mall or shopping center
Required CredentialsExperience in property management, facilities, or retail management; certifications in property or facilities managementExperience in retail management; sales and customer service skills; often a high school diploma or higher

The main difference between a Mall Operations Manager and a Retail Store Manager lies in their scope of responsibility. The Mall Operations Manager oversees the entire mall's operations, focusing on property management and tenant relations, while the Retail Store Manager concentrates on managing a single store's daily activities. Both roles require management experience, but their work environments and responsibilities differ significantly.

What cities near Boston, MA are hiring for Mall Operations Manager jobs?

Cities near Boston, MA with the most Mall Operations Manager job openings:

Mall Operations Manager jobs near you

Seasonal Associate

Chestnut Hill, MA • On-site

Sephora
Apparel and Accessories Stores • 10K+ employees
Learn more about Sephoraexternal

$19.80 - $22.90/hr

Full-time, Part-time

Posted 8 days ago

Sephora rating

7.6

Company rating: 7.6 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

65th of 740 rated retailers

Job description

Job ID: 294574
Store Name/Number: MA-Chestnut Mall (0350)
Address: 199 Boylston Street, Chestnut Hill, MA 02467, United States (US)
Hourly/Salaried: Hourly (Non-Exempt)
Full Time/Part Time: Flex
Position Type: Non-guaranteed hours

Your Role at Sephora

As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll create a welcoming experience while maintaining a stocked, visually ready store. If you thrive in a fast-paced, collaborative environment, this is your moment to Belong to Something Beautiful.

Key Responsibilities
  • Deliver Exceptional Service: Support the team in creating outstanding client experiences and achieving sales goals.
  • Support Daily Operations: Manage inventory, stock replenishment, order fulfillment, and maintain operational standards.
  • Assist with Visual Merchandising: Ensure the store reflects Sephora's brand through accurate promotional setups and event execution.
  • Foster Inclusivity and Teamwork: Help promote a culture of openness where everyone feels empowered.
  • Uphold Sephora Standards: Follow company policies and help create a safe, secure, and enjoyable shopping experience.
Flexible Scheduling and Reliability
  • Weekly hours may vary, with an expected schedule of 0-14 hours per week based on business needs.
  • Must be available during peak retail operations including nights, weekends, and holidays.
  • Punctuality and consistent attendance are expected.
  • Available to be scheduled Monday, October 5 through Sunday, January 10.
Qualifications & Experience
  • Experience in a retail, hospitality, or client-focused environment preferred.
  • Excellent organizational and time management skills.
  • Quick learner with the ability to efficiently complete job tasks.
  • Strong commitment to client service.
  • Excellent communication and interpersonal skills.
  • Team player with a goal-driven mindset.
  • Comfortable in a fast-paced environment.
  • Ability to lift and carry up to 50 pounds.
Why You'll Love Working Here
  • Inclusion & Belonging: We pledge to create a beauty community where everyone's uniqueness is celebrated, respected, and honored.
  • Meaningful Rewards: Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility.

Compensation:
$19.80 - $22.90/hr the actual hourly pay offered depends on geographic location.

Equal Opportunity Employer
Sephora considers all applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, gender expression, sexual orientation, or any other protected category.

Sephora is committed to providing reasonable accommodations to applicants with disabilities and other medical conditions.

What Sephora employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Sephora

Sourced by ZipRecruiter

Sephora is a renowned player in the beauty industry, headquartered in San Francisco, CA, United States. Launched in France in 1970, it has revolutionized the cosmetics sector with its innovative retail concept centred around creating an engaging environment where clients can touch, play, and explore an extensive range of skincare, makeup, fragrance and hair products. While Sephora operates under the parent organization LVMH Moët Hennessy Louis Vuitton, its distinct brand identity is grounded in its mission to make every woman feel beautiful and adored. The company places a high value on innovation, diversity, and inclusivity, reflected by its broad spectrum of 3000 plus brands which are tailored to cater to the beauty needs of diverse demographics.

Industry

Apparel and accessories stores

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

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