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Mall Operations Manager Jobs in Boston, MA (NOW HIRING)

BoxLunch & Hot Topic

Store Manager

Braintree, MA · On-site

$22.25 - $27.85/hr

You'll be a believer in developing talent and providing the best customer service in the mall. In ... You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting ...

BoxLunch & Hot Topic

Store Manager

Braintree, MA · On-site

$22.25 - $27.85/hr

You'll be a believer in developing talent and providing the best customer service in the mall. In ... You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting ...

Express & Bonobos

Assistant Manager

Natick, MA

Store Name Natick Mall Responsibilities Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting ...

Express

Assistant Manager

Natick, MA

Store Name Natick Mall Responsibilities Express is seeking an Assistant Manager to join our team The Assistant Manager assists the Store Manager in supervising the store operations, recruiting ...

Express

Assistant Manager

Natick, MA · On-site

Store Name Natick Mall Responsibilities Express is seeking an Assistant Manager to join our team. The Assistant Manager assists the Store Manager in supervising the store operations, recruiting ...

KnitWell Group

Assistant Manager-ANN

Peabody, MA · On-site

$19 - $23.75/hr

Use tools and reporting to drive operational excellence and financial discipline. * Build ... Location: Store 1910-Northshore Mall-ANN-Peabody, MA 01960 Position Type: Regular/Full time Pay ...

BoxLunch & Hot Topic

Store Manager

Peabody, MA · On-site

$21.75 - $27.20/hr

You'll be a believer in developing talent and providing the best customer service in the mall. In ... You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting ...

BoxLunch & Hot Topic

Store Manager

Braintree, MA · On-site

$22.25 - $27.85/hr

You'll be a believer in developing talent and providing the best customer service in the mall. In ... You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting ...

BoxLunch & Hot Topic

Store Manager

Burlington, MA · On-site

$22 - $27.50/hr

You'll be a believer in developing talent and providing the best customer service in the mall. In ... You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting ...

BoxLunch & Hot Topic

Store Manager

Burlington, MA · On-site

$22 - $27.50/hr

You'll be a believer in developing talent and providing the best customer service in the mall. In ... You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting ...

BoxLunch & Hot Topic

Store Manager

Braintree, MA · On-site

$22.25 - $27.85/hr

You'll be a believer in developing talent and providing the best customer service in the mall. In ... You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting ...

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All JobsMall Operations JobsMall Operations Manager JobsMall Operations Manager Jobs in Boston, MA

Mall Operations Manager information

See Boston, MA salary details

$33.7K

$68.9K

$128.7K

How much do mall operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for mall operations manager in Boston, MA is $68,939.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $84,200.00 per year, depending on experience, location, and employer.

How does a mall operations manager coordinate with tenants and vendors to ensure smooth daily operations?

A Mall Operations Manager regularly communicates with both tenants and vendors to address maintenance issues, coordinate deliveries, and ensure compliance with mall policies. This often involves holding scheduled meetings, responding promptly to service requests, and facilitating solutions to operational challenges. Building strong relationships and maintaining clear channels of communication are essential for quickly resolving conflicts and ensuring a positive environment for shoppers and businesses alike. Collaboration with security, housekeeping, and leasing teams is also crucial to maintain high standards and a seamless shopping experience.

What are the key skills and qualifications needed to thrive as a mall operations manager?

To thrive as a Mall Operations Manager, you need strong organizational, facilities management, and financial oversight skills, typically supported by a degree in business administration or facilities management. Familiarity with property management software, security systems, and maintenance scheduling tools is often required. Excellent leadership, customer service, and problem-solving abilities help you effectively manage staff and address tenant or shopper concerns. These skills are crucial for maintaining smooth mall operations, high tenant satisfaction, and optimal customer experience.

What is the difference between Mall Operations Manager vs Retail Store Manager?

AspectMall Operations ManagerRetail Store Manager
Primary FocusOversees entire mall operations, including maintenance, security, leasing, and tenant relationsManages daily store operations, staff, sales, and customer service within a single retail location
Work EnvironmentLarge commercial property with multiple tenants and departmentsSingle retail store, often within a mall or shopping center
Required CredentialsExperience in property management, facilities, or retail management; certifications in property or facilities managementExperience in retail management; sales and customer service skills; often a high school diploma or higher

The main difference between a Mall Operations Manager and a Retail Store Manager lies in their scope of responsibility. The Mall Operations Manager oversees the entire mall's operations, focusing on property management and tenant relations, while the Retail Store Manager concentrates on managing a single store's daily activities. Both roles require management experience, but their work environments and responsibilities differ significantly.

What cities near Boston, MA are hiring for Mall Operations Manager jobs?

Cities near Boston, MA with the most Mall Operations Manager job openings:

Mall Operations Manager jobs near you

Store Manager

Braintree, MA • On-site

BoxLunch & Hot Topic
Apparel and Accessories Stores • 10K+ employees
Learn more about BoxLunch & Hot Topicexternal

$22.25 - $27.85/hr

Full-time

Re-posted 2 hours ago

Hot Topic rating

5.3

Company rating: 5.3 out of 10

Based on 273 frontline employees who took The Breakroom Quiz

79th of 105 rated fashion retailers

Job description

At Hot Topic, we're passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.
 
We're on the search for a Store Manager that will be at the forefront of bringing the fandom to life. You'll lead the store in achieving store objectives with regards to hitting sales targets, recruiting, development, and performance management. You'll be a retail maverick that can handle anything that comes your way. You'll be a believer in developing talent and providing the best customer service in the mall. In short, you're a superhero.
WHAT YOU'LL DO
  • Ensure that your store achieves the sales plan and/or comp sales goals. It's not all about the Benjamins, but then it kind of is
  • Recruit, develop, and retain a super collaborative and passionate team to run your store alongside you
  • You're the leader of the band, and you love to create buzz and customer engagement through staying connected on social media, store web applications, and clienteling
  • Lead an operationally sound business; you'll bring the right balance of organizational structure, delegation & autonomy, and customer first selling practices
  • Keep watch (like the Night's Watch) on shrink/loss prevention, payroll hours, schedules, and external factors that will affect business  
  • Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
  • Run sales reports and use data to help guide your strategy to hit sales targets
  • You've got the keys to the kingdom, and you're not afraid to use them!  You're willing to adapt to new technologies, communicate company policies & procedures, and control supply ownership (spending only as needed)
  • Deliver the goods - you'll merchandise the store in a compelling way, leveraging planograms as a guide, while launching all promos on time
  • Every Fellowship needs a Gandalf!  Ensure that you're continually building a bench of equally talented, passionate staff through mentorship, recognition, and feedback
WHAT YOU'LL NEED
  • At least 1-2 years of retail store management experience; you've led teams to success and want to experience more of it. You'll have skills to pay the bills: communication, recruiting, and operations (payroll, reporting, scheduling, merchandising)
  • A high school diploma or GED equivalent. If you have a degree, even better
  • Roll with the punches! Retail is a fast-changing industry and you like catching curveballs thrown your way
  • Open-minded and inquisitive regarding pop culture fandoms & music trends
  • The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds  
$22.25 - $27.85 an hour
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual's education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.
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What Hot Topic employees say

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About BoxLunch & Hot Topic

Sourced by ZipRecruiter

BoxLunch & Hot Topic is a retail company located in the City of Industry, California. Operating within the clothing and pop culture licensed merchandise industry, their product portfolio includes apparel, accessories, collectibles, home goods, and gift items. BoxLunch and Hot Topic are known for their focus on pop culture and music-oriented fashion and lifestyle products, targeting a customer base that primarily includes teens and young adults. Hot Topic was founded in 1988, with the creation of BoxLunch following later in 2015. Their core value is to connect with their customers on a shared love of pop culture while giving back to those in need. BoxLunch has a philanthropic partnership with Feeding America, with every $10 spent by customers translating to a donated meal. Hot Topic, on the other hand, focuses on social responsibility and environmental sustainability through various initiatives.

Industry

Apparel and accessories stores and retail

Company size

10,000+ Employees

Headquarters location

City of Industry, CA, US

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