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Mall Operations Manager Jobs (NOW HIRING)

Actalent

Construction Project Manager

Chicago, IL · On-site

Define and manage project scope, timelines, and budgets in coordination with architects, engineers, contractors, and mall operations teams. * Coordinate all phases of project planning and execution ...

Spinoso Real Estate Gro

Operations Mgr

Louisville, KY · On-site

The Operations Manager will possess a thorough understanding of building mechanical, electrical ... Ability to inspect the mall daily, including interior and exterior * Ability to be on call for ...

Spinoso Real Estate Gro

Operations Manager

Lakeland, FL · On-site

$100K - $110K/yr

The Operations Manager will possess a thorough understanding of building mechanical, electrical ... Ability to inspect the mall daily, including interior and exterior * Ability to be on call for ...

Spinoso Real Estate Gro

Operations Manager

Wellington, FL · On-site

$100K - $110K/yr

The Operations Manager will possess a thorough understanding of building mechanical, electrical ... Ability to inspect the mall daily, including interior and exterior * Ability to be on call for ...

Resolute Road Hospitality

Operations Manager

Gilbert, AZ · On-site

This hotel is adjacent to San Tan Mall Dining and Retail district, and only a short drive away from ... You will lead housekeeping operations while supporting overall hotel performance, labor management ...

Resolute Road Hospitality

Operations Manager

Gilbert, AZ · On-site

This hotel is adjacent to San Tan Mall Dining and Retail district, and only a short drive away from ... You will lead housekeeping operations while supporting overall hotel performance, labor management ...

GGP

Construction Manager

Chicago, IL · On-site

$110K - $140K/yr

The Construction Manager acts as a resource by providing technical expertise and direction as required by mall operations and tenant coordination. This position is responsible for managing assigned ...

GGP

Construction Manager

Chicago, IL · On-site

$110K - $140K/yr

The Construction Manager acts as a resource by providing technical expertise and direction as required by mall operations and tenant coordination. This position is responsible for managing assigned ...

Brookfield Properties

Construction Manager

Chicago, IL

$110K - $140K/yr

The Construction Manager acts as a resource by providing technical expertise and direction as required by mall operations and tenant coordination. This position is responsible for managing assigned ...

Sodexo

Food Operations Manager 1

West Branch, MI · On-site

The Food Operations Manager will lead on-site food service operations and ensure exceptional ... institutional services, mall food courts, etc. * Strong leadership, communication, and ...

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Mall Operations Manager information

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$31K

$63.5K

$118.5K

How much do mall operations manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for mall operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a Mall Operations Manager do?

A Mall Operations Manager oversees the daily functioning of a shopping mall, ensuring that facilities are well-maintained, security and safety protocols are followed, and tenant needs are met. They coordinate with vendors, manage budgets, supervise maintenance and cleaning staff, and address any operational issues that arise. Additionally, they may be involved in tenant relations, event planning, and ensuring compliance with local regulations. Their goal is to create a safe, efficient, and welcoming environment for both shoppers and tenants.

What are the key skills and qualifications needed to thrive as a Mall Operations Manager, and why are they important?

To thrive as a Mall Operations Manager, you need strong organizational, facilities management, and financial oversight skills, typically supported by a degree in business administration or facilities management. Familiarity with property management software, security systems, and maintenance scheduling tools is often required. Excellent leadership, customer service, and problem-solving abilities help you effectively manage staff and address tenant or shopper concerns. These skills are crucial for maintaining smooth mall operations, high tenant satisfaction, and optimal customer experience.

What is the difference between Mall Operations Manager vs Retail Store Manager?

AspectMall Operations ManagerRetail Store Manager
Primary FocusOversees entire mall operations, including maintenance, security, leasing, and tenant relationsManages daily store operations, staff, sales, and customer service within a single retail location
Work EnvironmentLarge commercial property with multiple tenants and departmentsSingle retail store, often within a mall or shopping center
Required CredentialsExperience in property management, facilities, or retail management; certifications in property or facilities managementExperience in retail management; sales and customer service skills; often a high school diploma or higher

The main difference between a Mall Operations Manager and a Retail Store Manager lies in their scope of responsibility. The Mall Operations Manager oversees the entire mall's operations, focusing on property management and tenant relations, while the Retail Store Manager concentrates on managing a single store's daily activities. Both roles require management experience, but their work environments and responsibilities differ significantly.

How does a Mall Operations Manager typically coordinate with tenants and vendors to ensure smooth daily operations?

A Mall Operations Manager regularly communicates with both tenants and vendors to address maintenance issues, coordinate deliveries, and ensure compliance with mall policies. This often involves holding scheduled meetings, responding promptly to service requests, and facilitating solutions to operational challenges. Building strong relationships and maintaining clear channels of communication are essential for quickly resolving conflicts and ensuring a positive environment for shoppers and businesses alike. Collaboration with security, housekeeping, and leasing teams is also crucial to maintain high standards and a seamless shopping experience.
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What cities are hiring for Mall Operations Manager jobs? Cities with the most Mall Operations Manager job openings:
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Mall Operations Manager jobs near you
Infographic showing various Mall Operations Manager job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.
General Manager - Retail Mall Operations

General Manager - Retail Mall Operations

MetroNational

Houston, TX • On-site

Full-time

Posted 23 days ago

Job description

The General Manager of Memorial City Mall provides full-scale leadership and strategic oversight of one of MetroNational's flagship mixed-use retail assets. This role is accountable for operations, permanent and specialty leasing, marketing, financial performance, tenant relations, capital planning, and team leadership, with a primary focus on driving Net Operating Income (NOI) and preserving long-term asset value.
The General Manager serves as the senior on-site leader and primary representative to ownership, tenants, leasing partners, municipal stakeholders, and the surrounding community, ensuring Memorial City Mall operates at best-in-class standards reflective of its regional prominence.
Property Operations & Asset Management
  • Ensure the safety, cleanliness, functionality, and integrity of all common areas, buildings, systems, and equipment throughout Memorial City Mall.
  • Conduct routine and formal property inspections to maintain MetroNational and ownership standards.
  • Lead emergency preparedness and crisis response planning for a high-traffic, regional mall environment.
  • Maintain expert knowledge of the Houston retail market, competitive properties, and Memorial City trade-area demographics.
  • Coordinate all operational efforts to protect, maintain, and enhance asset value.
  • Implement and monitor preventive, ongoing, and anticipated maintenance programs.
  • Ensure full compliance with local, state, and federal codes, life-safety requirements, ADA standards, and operational audits.
  • Develop scopes of work, solicit bids, and manage performance of contracted services (security, janitorial, landscaping, waste, etc.).
  • Oversee procurement of building supplies, equipment, and machinery.
  • Develop and manage multi-year capital plans, including budgeting, approvals, execution, and reporting.
  • Manage tenant construction activity, coordinating with contractors, consultants, and municipal inspectors.
  • Establish effective internal communication protocols across operations, marketing, leasing, and accounting teams.

Leasing - Permanent & Specialty (Local Leasing)
  • Partner with Leasing and Legal to execute new and renewal leases aligned with Memorial City Mall's merchandising strategy and revenue goals.
  • Direct and oversee the Specialty / Local Leasing program, including RMUs, kiosks, temporary in-line spaces, vending, and incubator concepts.
  • Ensure specialty leasing enhances the visual presentation, traffic flow, and brand positioning of the mall.
  • Maintain close coordination with permanent leasing to support tenant pipeline development and merchandise mix objectives.
  • Negotiate and approve rent relief, restructures, or lease terminations, balancing tenant health with ownership priorities.
  • Oversee compliance with Operational Guidelines for all specialty tenants.
  • Support sourcing and incubation of local and emerging retailers appropriate for Memorial City Mall's customer base.

Marketing & Tenant Relations
  • Partner with the Experience Department, ensuring marketing initiatives support leasing velocity, tenant sales, and center traffic.
  • Build and maintain strong working relationships with anchor tenants, department stores, and key merchants.
  • Partner with tenants to understand sales trends and identify opportunities to drive performance.
  • Represent Memorial City Mall in community, civic, and industry activities, reinforcing the center's regional presence.

Financial Performance & Reporting
  • Drive Net Operating Income (NOI) by meeting or exceeding approved budgets.
  • Identify opportunities to improve expense controls, recoveries, and operating efficiencies.
  • Manage operating expenses and capital expenditures within approved budget parameters.
  • Direct preparation and review of all financial reporting, including:
    • Annual operating and capital budgets
    • Monthly and quarterly financial statements
    • Variance, cash flow, and forecast reports
    • Sales and leasing activity reports
  • Oversee rent collections, delinquencies, and enforcement of collection procedures.
  • Ensure timely CAM reconciliations and ownership reporting packages.

Ownership & Stakeholder Relations
  • Serve as the primary on-site liaison to the ownership partnership and MetroNational leadership.
  • Provide clear, proactive communication regarding property performance, risks, and strategic opportunities.
  • Prepare materials and presentations for ownership reviews and asset management meetings.

People Leadership & Development
  • Lead, supervise, and develop all Memorial City Mall property employees.
  • Partner with MNCares to manage employee relations, performance management, and compliance.
  • Recruit, interview, hire, train, and retain a high-performing on-site team.
  • Develop individual performance and career development plans for direct reports.
  • Ensure consistent performance management through, goal-setting, mid-year feedback, and annual reviews.
  • Coordinate training to support operational excellence and leadership development.

Requirements
  • Bachelor's degree in business, real estate, finance, or related field and/or 5-10 years of progressive experience managing regional malls or large retail assets.
  • Strong understanding of financial drivers, NOI optimization, and capital planning.
  • Demonstrated experience working closely with leasing teams and specialty leasing programs.
  • Ability to read, interpret, and enforce commercial lease agreements.
  • Exceptional leadership, communication, and relationship-management skills.
  • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, Adobe Acrobat, and web-based systems.
  • Ability to learn and adapt quickly to new technologies and platforms.
  • Real Estate Salesperson's license and/or professional designations (e.g., CSM) preferred.

Apply