Mall Operations Manager Jobs in Texas (NOW HIRING)

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next.

Netflix House is a first-of-its-kind, permanent, year-round home for fans where you can explore, play, taste and shop your way through your favorite Netflix stories. It's free to enter, and once inside, you can dive into activities that immerse you in your favorite titles with a mix of complimentary and paid experiences. With fresh experiences dropping regularly throughout the year, there's always a new reason to come back.

The Role

As the Building Manager, you will lead and oversee a team of facilities coordinators and the overall maintenance operations for one of the Netflix House sites. You will ensure that partnership relations, third-party vendors, repair, and maintenance is proactively maintained and managed.

What you will do:

• Source, vet, hire, and manage third-party vendors responsible for facility maintenance, utilities, custodial services, and mall operations..

• Lead daily operations management of contract janitorial providers, including service level agreements, key performance indicators, staffing, and ensure appropriate solutions are in place.

• Implement building management systems/protocols to maintain a best-in-class attraction with high foot traffic

• Work with Managers to ensure daily engineering operations are intact and building equipment are online

• Review MEP guidelines and capital projects planning

• Develop strategic plans and contracts supporting UCAN setting clear objectives for RFPs to enhance operational efficiency, maintain business continuity and drive cost savings. Partners are Janitorial, Building Infrastructure as well as other Workplace departmental structures

• Seamlessly integrate teams and work processes with cross functional partners including the EHS, GSOC, FinOps, Space Planning, Labor Relations and other key partners collaborating to drive results

• Enhance safety measures by reinforcing comprehensive safety protocols for all facilities trades such as lock out/tag out

• Liaise with the landlord to coordinate on all building matters

• Draft timely and end-of-day reports and written briefings for senior leadership

• Utilize tools to maintain assets, manage preventative/corrective maintenance as well as forecast equipment end of life and costs

• Understand lighting and equipment to enhance merchandising

• Liaise with the Show Quality Supervisor to maintain the physical elements of the two large and two small attractions

• Work closely with the Netflix corporate facilities team, as well as other Netflix House sites, for best practices and continued learning

What we need from you:

• Applicants must be at least 18 years of age to be considered for employment.

• Demonstrated, 5+ years of building/facilities management - preference given to experience in a mall environment, attractions, entertainment, or location-based entertainment.

• Demonstrated, 2+ years experience in a supervisory role.

• Strong project-management skillset to oversee projects, vendors, and partners.

• Strong desire to think outside the box and innovate through technical solutions.

• Good understanding of Environmental, Health and Safety (EHS) and/or OSHA qualification (or willingness to obtain).

• Excellent communication skills, both verbal and digital.

• Excellent organizing skills using digital tools and google suite.

• Excellent leadership skills.

• Strong network of industry contacts preferred.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you need an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Netflix House is a unique culture and environment. Learn more here.

Job is open for no less than 7 days and will be removed when the position is filled.