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Mall Operations Manager Jobs (NOW HIRING)

GGP

Mgr, Operations

Friendswood, TX · On-site

Location Baybrook Mall - 500 Baybrook Mall Business Headquartered in Chicago, IL, GGP is a leading ... Position Summary The Operations Manager is responsible for the cost-effective operation ...

Brookfield Properties

Mgr, Operations

Friendswood, TX · On-site

Location Baybrook Mall - 500 Baybrook Mall Business Headquartered in Chicago, IL, GGP is a leading ... Position Summary The Operations Manager is responsible for the cost-effective operation ...

GGP

Mgr, Operations

South Portland, ME · On-site

$65K - $85K/yr

Location The Maine Mall - 364 Maine Mall Road Business Headquartered in Chicago, IL, GGP is a ... Position Summary The Operations Manager is responsible for the cost-effective operation ...

Buckle

Operations Manager (Full-Time)

Cincinnati, OH · On-site

Summary We are excited to open a brand new store at the Tanger Outlet Mall in Byron Center Michigan ... The Operations Manager may also complete the duties of the Freight Coordinator and Visual ...

Buckle

Operations Manager (Full-Time)

Antioch, TN · On-site

Summary We are excited to open a brand new store at the Tanger Outlet Mall in Byron Center Michigan ... The Operations Manager may also complete the duties of the Freight Coordinator and Visual ...

Buckle

Operations Manager (Full-Time)

Omaha, NE · On-site

Summary We are excited to open a brand new store at the Tanger Outlet Mall in Byron Center Michigan ... The Operations Manager may also complete the duties of the Freight Coordinator and Visual ...

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Mall Operations Manager information

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$31K

$63.5K

$118.5K

How much do mall operations manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for mall operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

How does a mall operations manager coordinate with tenants and vendors to ensure smooth daily operations?

A Mall Operations Manager regularly communicates with both tenants and vendors to address maintenance issues, coordinate deliveries, and ensure compliance with mall policies. This often involves holding scheduled meetings, responding promptly to service requests, and facilitating solutions to operational challenges. Building strong relationships and maintaining clear channels of communication are essential for quickly resolving conflicts and ensuring a positive environment for shoppers and businesses alike. Collaboration with security, housekeeping, and leasing teams is also crucial to maintain high standards and a seamless shopping experience.

What are the key skills and qualifications needed to thrive as a mall operations manager?

To thrive as a Mall Operations Manager, you need strong organizational, facilities management, and financial oversight skills, typically supported by a degree in business administration or facilities management. Familiarity with property management software, security systems, and maintenance scheduling tools is often required. Excellent leadership, customer service, and problem-solving abilities help you effectively manage staff and address tenant or shopper concerns. These skills are crucial for maintaining smooth mall operations, high tenant satisfaction, and optimal customer experience.

What is the difference between Mall Operations Manager vs Retail Store Manager?

AspectMall Operations ManagerRetail Store Manager
Primary FocusOversees entire mall operations, including maintenance, security, leasing, and tenant relationsManages daily store operations, staff, sales, and customer service within a single retail location
Work EnvironmentLarge commercial property with multiple tenants and departmentsSingle retail store, often within a mall or shopping center
Required CredentialsExperience in property management, facilities, or retail management; certifications in property or facilities managementExperience in retail management; sales and customer service skills; often a high school diploma or higher

The main difference between a Mall Operations Manager and a Retail Store Manager lies in their scope of responsibility. The Mall Operations Manager oversees the entire mall's operations, focusing on property management and tenant relations, while the Retail Store Manager concentrates on managing a single store's daily activities. Both roles require management experience, but their work environments and responsibilities differ significantly.

What cities are hiring for Mall Operations Manager jobs?

Cities with the most Mall Operations Manager job openings:

What states have the most Mall Operations Manager jobs?

States with the most job openings for Mall Operations Manager jobs include:

What are popular job titles related to Mall Operations Manager jobs?

For Mall Operations Manager jobs, the most frequently searched job titles are:

Mall Operations Manager jobs near you
Infographic showing various Mall Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,456 per year, or $30.5 per hour.

Mgr, Operations

Friendswood, TX • On-site

GGP
Real Estate • 1 - 5K employees
Learn more about GGPexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Location
Baybrook Mall - 500 Baybrook Mall
Business
Headquartered in Chicago, IL, GGP is a leading retail real estate company with a portfolio of 95+ high-performing retail assets, encompassing over 95 million square feet of space across the United States. As an owner-operator, we're committed to creating vibrant destinations that bring people and brands together. With a team of 1,200+ employees and a legacy of leadership in retail real estate, we're shaping the future of the industry by delivering exceptional value to our partners and the communities we serve
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager assists the (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.
Responsibilities
  • Operate a clean, well maintained property providing guests with a positive shopping experience
  • Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
  • Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
  • Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
  • Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
  • Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
  • Support the Safety, Health, and Environment program by incorporating GGP's Life Saving Principles into your work planning and execution
  • Support corporate sustainability efforts to reduce the property's carbon footprint
  • Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
  • Manage and develop direct reports while ensuring compliance with all company policies and procedures
  • Partner with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
  • Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
  • Review and approve invoices for accuracy and monitor for timely payment
  • Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
  • Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
  • Other duties as assigned

Qualifications
  • High School Diploma or GED Required
  • Bachelor's degree preferred
  • 2+ years of experience or training in shopping centers or equivalent management and leadership
  • 3+ years of facilities operations or construction management preferred
  • Strong understanding of commercial building systems, HVAC, plumbing and electrical systems; blueprints, CAD drawings and other schematics
  • Strong leadership, interpersonal and relationship building skills
  • Strong project management, organizational, and problem-solving skills
  • Good working knowledge of financial analysis, budgeting, and forecasting
  • Effective writing and communication skills to include supervise, train and direct teams
  • Ability to adapt to changing work environment
  • Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Proliance
  • Recognized industry certification preferred
  • OHSA General Industries 30-hour course preferred

Core Competencies:
- Decision Quality
- Directs Work
- Builds Networks
- Communicates Effectively
- Being Resilient
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is required to do the following:
  • The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
  • The employee frequently is required to stand, walk, and reach with hands and arms.
  • The employee is occasionally required to climb stoop, kneel, crouch, or crawl.
  • The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in this work environment is usually moderate.
  • The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.

Benefit Information
  • Competitive compensation
  • Medical, Dental and Vision beginning day 1
  • 401(k) Company matching
  • 401(k) Vests on Day 1
  • Career development programs
  • Charitable donation matching
  • Generous paid time off (i.e., vacation, personal holidays, paid sick time)
  • Paid Volunteer Hours
  • Paid Parental Leave
  • Family planning assistance including IVF, surrogacy, and adoption options
  • Wellness and mental health resources
  • Pet insurance offering
  • Childcare Assistance
  • Commuter benefits
  • A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#GGP

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