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Loa Case Manager Jobs (NOW HIRING)

NFI Industries

LOA Administrator

Camden, NJ · On-site

Vendor Coordination and Case Management * Partner with third-party leave administrators, disability carriers, Payroll, Benefits, HR Operations, and HRIS teams to ensure effective administration of ...

TSMC

Human Resources Specialist

Phoenix, AZ · On-site

Working knowledge of federal and state employment laws (attendance, discipline, ADA, LOA, retaliation, harassment) * Proficiency in Microsoft Office Suite and HR case management systems * Strong ...

TSMC

Human Resources Specialist

Phoenix, AZ

Working knowledge of federal and state employment laws (attendance, discipline, ADA, LOA, retaliation, harassment) * Proficiency in Microsoft Office Suite and HR case management systems * Strong ...

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Loa Case Manager information

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$42

How much do loa case manager jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for loa case manager in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a LOA Case Manager, and why are they important?

To thrive as a LOA (Leave of Absence) Case Manager, you typically need a background in human resources, case management, or benefits administration, often supported by relevant experience or certifications like FMLA/ADA compliance. Familiarity with HRIS systems, leave management software, and documentation tools is crucial for tracking cases and ensuring regulatory compliance. Excellent communication, organizational skills, and empathy help you support employees and coordinate with various stakeholders effectively. These skills ensure accurate, timely leave processing and foster a positive employee experience while maintaining legal and organizational standards.

What is the difference between Loa Case Manager vs Medical Case Manager?

AspectLoa Case ManagerMedical Case Manager
CredentialsTypically requires a nursing, social work, or healthcare-related certificationRequires nursing, social work, or healthcare credentials
Work EnvironmentHealthcare facilities, insurance companies, or community agenciesHospitals, insurance companies, or healthcare organizations
Employer & IndustryInsurance providers, healthcare agencies, government programsHospitals, insurance firms, healthcare organizations
Primary FocusManaging leave of absence (LOA) cases and related documentationCoordinating patient care and medical treatment plans

Loa Case Managers primarily focus on managing leave of absence cases, ensuring compliance and documentation, while Medical Case Managers coordinate patient care and treatment plans. Both roles require healthcare-related credentials and work in similar environments, but their core responsibilities differ significantly.

How does a Loa Case Manager typically collaborate with other healthcare professionals to support clients?

As a Loa Case Manager, collaboration with multidisciplinary teams—including physicians, social workers, and mental health specialists—is a central aspect of the role. You will regularly participate in case conferences, coordinate care plans, and communicate with external agencies to ensure clients receive comprehensive support. This teamwork not only helps in addressing the complex needs of clients but also provides valuable opportunities to learn from other professionals and expand your own expertise.

What are LOA Case Managers?

LOA Case Managers are professionals responsible for overseeing and managing employee leaves of absence (LOA) within an organization. They ensure that all leave requests comply with company policies and relevant laws, such as the Family and Medical Leave Act (FMLA) or the Americans with Disabilities Act (ADA). LOA Case Managers coordinate with employees, healthcare providers, and management to facilitate a smooth leave process, provide guidance on available leave options, and help employees return to work when appropriate. Their role is essential in maintaining compliance and supporting employee well-being during periods of leave.
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What states have the most Loa Case Manager jobs? States with the most job openings for Loa Case Manager jobs include:
What job categories do people searching Loa Case Manager jobs look for? The top searched job categories for Loa Case Manager jobs are:
Loa Case Manager jobs near you
LOA Administrator

LOA Administrator

NFI Industries

Camden, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

NFI Industries rating

6.3

Company rating: 6.3 out of 10

NFI Industries

Based on 156 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Logistics average

Based on 37,619 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 80%

    80% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 77%

    77% say their health insurance is affordable

    say their health insurance is affordable

  • 72%

    72% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 156 Breakroom Quiz responses from their frontline employees

Job description

Overview
The Leave of Absence Administrator is responsible for the day-to-day administration of leave
and accommodation programs for employees in the United States and Canada. This position
serves as a primary point of contact for employees, managers, HR Business Partners, HR
Operations, and third-party administrators regarding leave of absence and workplace
accommodation matters.
The Leave of Absence Administrator coordinates the interactive process for accommodation
requests, administers personal leave programs, conducts audits, and ensures compliance with
company policies and applicable federal, state, provincial, and local regulations. This role
requires sound judgment, exceptional customer service, strong analytical skills, and the ability to
effectively manage multiple priorities in a fast-paced environment.
Responsibilities
Leave Administration
  • Administer company leave programs for U.S. and Canadian employees.
  • Coordinate with third-party leave administrators to ensure timely and accurate claim
    administration.
  • Monitor leave statuses and ensure compliance with company policies and applicable
    laws.
  • Respond to inquiries from employees, managers, HR Business Partners, HR Operations,
    and HR Help.
  • Maintain accurate case documentation and records.
  • Escalate complex or high-risk matters to leadership and Legal, as appropriate.

ADA, PWFA, and Workplace Accommodations
  • Administer day-to-day accommodation requests under the Americans with Disabilities
    Act (ADA), Pregnant Workers Fairness Act (PWFA), and applicable state laws.
  • Facilitate the interactive process with employees, managers, HR Business Partners, and
    third-party administrators.
  • Review medical documentation and coordinate requests for clarification when necessary.
  • Prepare accommodation determinations and related correspondence.
  • Coordinate temporary accommodations, transitional work arrangements, and return-to-
    work restrictions.
  • Monitor accommodation expiration dates and ensure timely follow-up.
  • Escalate complex accommodation matters, undue hardship concerns, and legal issues to
    leadership.
  • Maintain accurate accommodation records and documentation in accordance with
    company policy and applicable laws.

Vendor Coordination and Case Management
  • Partner with third-party leave administrators, disability carriers, Payroll, Benefits, HR
    Operations, and HRIS teams to ensure effective administration of leave and
    accommodation programs.
  • Monitor case activity and identify service issues requiring escalation.
  • Support implementation of process improvements and system enhancements.
  • Participate in cross-functional initiatives designed to improve operational efficiency and
    employee experience.

Reporting, Audits, and Return-to-Work Activities
  • Conduct audits related to AWOL cases, return-to-work activities, and direct billing
    processes.
  • Review cancelled and deleted leave claims received from third-party administrators.
  • Audit intermittent leave reporting and identify discrepancies.
  • Prepare reports, trackers, and supporting documentation as needed.
  • Monitor data integrity within Workday and related systems.
  • Coordinate return-to-work activities and follow up with managers regarding outstanding
    actions.

Compliance and Continuous Improvement
  • Maintain confidentiality of employee and medical information.
  • Remain current on federal, state, provincial, and company leave and accommodation
    requirements.
  • Recommend process improvements and assist in developing procedures, job aids, and
    training materials.
  • Support departmental projects and perform other duties as assigned.

Physical Requirements
This job operates in a professional office environment. This role routinely uses standard office
equipment such as computers, phones and copiers. This is largely a sedentary role; however, this
position may require the ability to occasionally lift reams of paper and bend or stand as
necessary.
This job description is intended to describe the general nature and level of work performed by
individuals assigned to this position. It is not intended to be an exhaustive list of all duties,
responsibilities, and qualifications required. Management reserves the right to modify, add to, or
remove duties as business needs dictate.
Qualifications
Education and Experience
  • Bachelor's degree in Human Resources, Business Administration, or related field
    preferred.
  • Minimum of five (5) years of experience administering leave of absence and
    accommodation programs.
  • Minimum of three (3) years of experience managing complex cases involving the
    intersection of worker's compensation, FMLA, ADA, and return to work programs.
  • Experience working with third-party leave and disability vendors required.
  • Experience with Workday or other Human Capital Management systems preferred.
  • Experience supporting U.S. and Canadian leave programs preferred.

Knowledge and Skills
  • Extensive knowledge of FMLA, ADA, PWFA, USERRA, HIPAA, wage and hour laws,
    and state leave programs.
  • Strong understanding of workers' compensation, FMLA, ADA, and other applicable
    leave and accommodation laws.
  • Demonstrated experience coordinating cases involving overlapping workers'
    compensation, leave of absence, return-to-work, and workplace accommodation
    obligations.
  • Ability to analyze complex case scenarios and apply multiple laws and company policies
    simultaneously while ensuring compliance and minimizing operational risk.
  • Knowledge of Canadian leave and benefit programs preferred.
  • Strong analytical and problem-solving skills.
  • Excellent written, verbal, and interpersonal communication skills.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Strong customer service and stakeholder management skills.
  • Ability to prioritize competing demands and manage multiple cases simultaneously.
  • Ability to work independently and collaboratively in a team environment.
  • Proficiency in Microsoft Office Suite and HR technology platforms.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to adapt to changing priorities and business needs.

Qualifications
  • Organized and capable of meeting deadlines in a fast-paced environment.
  • Professional, responsive, and customer-focused.
  • Strong critical thinking and decision-making capabilities.
  • Ability to manage sensitive and confidential information appropriately.
  • Effective relationship-building and collaboration skills.
  • Ability to exercise discretion and maintain objectivity.
  • Ability to work with ambiguity and changing priorities.
  • Commitment to continuous learning and process improvement.
  • Demonstrated ability to provide exceptional service to employees and business partners.
  • Ability to respond appropriately to changes in a routine work setting and make simple
    work-related decisions.

We are excited to share that the base salary range for this position is $66,557.40 - $88,743.20. This position is also eligible for an annual discretionary bonus, targeted at 3%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.
Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-4010
Spanish Physical Requirements
Este puesto se desempeña en un entorno de oficina profesional. Implica el uso habitual de equipos de oficina estándar, tales como computadoras, teléfonos y fotocopiadoras. Se trata de una función mayoritariamente sedentaria; no obstante, puede requerir la capacidad de levantar ocasionalmente resmas de papel, así como de agacharse o permanecer de pie según sea necesario.
Esta descripción del puesto tiene como finalidad exponer la naturaleza general y el nivel de trabajo que realizan las personas asignadas a esta posición. No pretende constituir una lista exhaustiva de todas las tareas, responsabilidades y cualificaciones requeridas. La dirección se reserva el derecho de modificar, añadir o eliminar funciones en función de las necesidades del negocio.

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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