Loa Case Manager Jobs in Indiana (NOW HIRING)

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Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Employee Success (ES) is made up of human resources (HR) professionals who come together to continue to build Salesforce with a goal of helping our employees do the best work of their lives. In Employee Success, we attract and retain the top talent critical to building out our organization with the Ohana style treatment. Whether we are recruiting the next great candidate for our company, building out new programs, or refining our current operations, Employee Success is passionate about the design, development, and delivery of a world-class employee experience, which allows Salesforce to deliver a world-class customer experience in the market. The Senior Benefits and Leave of Absence (LOA) Specialist provides benefit and leave of absence administration and employee support within a People Services (Shared Services) function for the United States and Canada. This role leverages best practices and consistency in
process design to ensure accurate and impactful application of benefit and leave programs and procedures while remaining true to Salesforce culture.
Responsibilities:
Customer Service

• Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees.
• Interpret and apply understanding of Employee Benefits, Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees.
• Maintain proper case management by utilizing team dashboards to ensure a timely and accurate responses that are based on Salesforce key performance indicators (KPIs).
• Ability to identify trends in the case management system with the assistance of our Data Partner and create training opportunities for the T1 team and SMEs.

Partnership & Collaboration

• Function as a thought partner with global stakeholders to create seamless, end-to-end employee experiences for complex, highly visible Benefit and LOA Programs.
• Consult with Benefits/LOA COE, Payroll, ESBPs, and Salesforce legal counsel, as necessary.
• Partner with Health & Safety and our Workers' Compensation vendor to assist employees with Workers' Compensation claims.

Project Duties

• Manage and/or participate in special projects/programs requiring Benefit and LOA department stakeholder input.
• Work with global partners to ensure a global Salesforce approach when working on global projects
• Lead User Acceptance Testing for system enhancements.

Continuous Improvement

• Assist the business to form/improve process and systems solutions that embed scalable frameworks/methodologies to satisfy both tactical and strategic business needs.
• Leverage Basecamp knowledge to identify trends and recommend solutions for Benefit and LOA-related matters to aid in Tier 0 and Tier 1 resolution.
• Ownership of updating/net new internal and external articles to ensure accuracy of information as it pertains to year over year and process changes.

Requirements:

• 1-3 years experience in human resources, including benefit and leave of absence administration and vendor management.
• Experience will be evaluated based on alignment to the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
• Prior experience working in a centralized human resource function preferred.
• Ability to build, develop, implement, and engage in new service delivery approaches.
• Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
• Adept understanding of client motivations and business pain points; leverages inputs to influence business decisions.
• Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
• Ability to make decisions guided by policies, practices, procedures, and business plan.
• Uses best practices and knowledge of internal or external business issues to improve delivery of services.
• Works independently and collaboratively; receives moderate guidance on day-to-day work and deliverables.
• SHRM Certification recommended

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.
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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.