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How much do library services assistant jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for library services assistant in the United States is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $22.84 per hour, depending on experience, location, and employer.

What do I need to work as a library services assistant?

To work as a library services assistant, candidates typically need a high school diploma or equivalent. Strong communication skills, customer service experience, and familiarity with library systems or technology are also important; some positions may require basic computer skills or certifications in library science or related fields.

What would you do as a library services assistant?

A library services assistant helps patrons find and check out materials, manages library accounts, and maintains the organization of books and resources. They may also assist with computer use, answer questions, and support library programs, often using library management software. Good communication skills and attention to detail are important in this role.

What is a library services assistant?

Library Services Assistants are support staff who help with the daily operations of libraries. They assist patrons with finding and checking out materials, organize and shelve books, and help maintain an orderly environment. Their responsibilities may also include processing new materials, answering basic reference questions, and assisting with library programs. Library Services Assistants play a vital role in ensuring that library resources are accessible and that patrons have a positive experience.

What are some common challenges faced by library services assistants, and how can they be effectively managed?

Library Services Assistants often encounter challenges such as balancing multiple tasks during busy periods, managing patron inquiries with diverse information needs, and adapting to new technologies or cataloging systems. Effective time management, strong communication skills, and ongoing training can help address these challenges. Collaborating closely with librarians and other staff members provides support and ensures smooth daily operations, while staying adaptable helps in keeping up with evolving library services.

What are the duties of a library services assistant?

A library services assistant helps patrons locate and check out materials, manages library collections, and maintains the cleanliness and organization of the library. They may also assist with administrative tasks, answer questions, and use library management software. Strong communication skills and attention to detail are important for this role.

What are the key skills and qualifications needed to thrive as a library services assistant, and why are they important?

To thrive as a Library Services Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent; some positions may prefer relevant coursework or library experience. Familiarity with library management systems, cataloging software, and digital archives is typically expected. Excellent customer service, communication, and teamwork skills help you support patrons and collaborate with staff effectively. These abilities ensure smooth library operations, positive user experiences, and efficient resource management.
What cities are hiring for Library Services Assistant jobs? Cities with the most Library Services Assistant job openings:
What are the most commonly searched types of Library Services jobs? The most popular types of Library Services jobs are:
Who are the top companies hiring for Library Services Assistant jobs? The top employers for Library Services Assistant jobs are:
What states have the most Library Services Assistant jobs? States with the most job openings for Library Services Assistant jobs include:
Library Services Assistant jobs near you
Infographic showing various Library Services Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,957 per year, or $20.2 per hour.

Customer Services Assistant-95th Street Library

Naperville Public Library

Naperville, IL • On-site

$18.65/hr

Part-time

Retirement, PTO

Re-posted 11 days ago

Job description

POSITION SUMMARY
The Customer Services Assistant assists customers at the public desk in all areas of Library services, providing consistent, accurate, and timely handling of Library materials for circulation. Provides quality customer service and collaborates with staff to resolve circulation related issues. Contributes to the general order and care of facilities and Library materials.
RESPONSIBILITIES
  • Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff.
  • Performs customer service activities for the library, including issuance of library cards, processes and routes materials, collects fees, processes Library's & LINKin expired Holds, and shelf reads.
  • Responds to customer requests promptly and courteously referring difficult or unusual requests to the appropriate Library staff with discretion.
  • Assists customers with use of Library equipment, print resources, technology, and online resources.
  • Troubleshoots basic problems with self-check machines, phones, and other departmental equipment.
  • Ensures the quality of the collection material by reviewing materials, processing lost material and routing damaged items to the appropriate department.
  • Facilitates communication concerning building issues with the Facilities Department and Library management.
  • Answers and responds to phone inquiries and/or routes calls to appropriate department.
  • Processes and completes curbside service.
  • Processes Inter-Library Loan (ILL) items and communicates with ILL customers.
  • Inspects and records safety of credit card machines, according to PCI guidelines.
  • Handles and records lost and found materials according to guidelines.
  • Makes announcements over the public address system as needed.
  • Accepts and reviews used material donations, according to guidelines. Maintains Used Book Sale section.
  • Collaborates on programs/projects with other staff, occasionally at other locations.
  • Assists with paging list fulfillment, including pulling, processing, and shelving Holds.
  • Monitors and maintains order in the public areas to ensure a welcoming environment for customers.
  • Assists and completes departmental statistics and reports.
  • Attends and assists with Outreach Library events.
  • May periodically serve as Person In Charge (PIC), providing support for employees, customers, and facility issues.
  • Attends professional development opportunities.

KNOWLEDGE/SKILLS/ABILITIES
  • Demonstrate strong written, verbal communication and interpersonal skills working effectively with diverse cultures, interpersonal styles, abilities, and backgrounds.
  • Demonstrates exceptional customer service, providing quality assistance to vendors, customers and staff.
  • Keeps current in relevant technology, uses computer software programs such as Microsoft Office and Outlook and common office equipment to complete tasks/assignments.
  • Uses problem solving skills to assist in determining priorities and finding timely solutions to departmental or system-wide issues.
  • Uses computer software and common office equipment to complete tasks, keeps current with relevant technology.
  • Service oriented, provides quality customer assistance; establishes and maintains effective relationships with customers and staff.
  • Maintains confidentiality, professionalism, and discretion in situations.
  • Possesses strong technical skills. Familiar with a range of hardware and software technologies.
  • Strong organizational and time management abilities. Complete assignments and projects in a timely manner.
  • Demonstrates appropriate money management responsibilities.
  • Responsive to change and demonstrates adaptability.
  • Takes responsibility for consistent completion and follow-up on all tasks.
  • Maintains a positive approach while tasking in adverse situations.
  • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers.

EDUCATION/EXPERIENCE/QUALIFICATIONS
  • High school diploma or equivalent.
  • Minimum two years of customer service experience.
  • Bilingual proficiency a plus.

PHYSICAL DEMANDS/WORK ENVIRONMENT
  • Communicate with staff and customers in person, via email and over the phone.
  • May require either being in a stationary position or moving about for prolonged periods.
  • Moves equipment or library materials weighing up to 35 lbs.
  • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations.

BENEFITS
The benefits for this position include:
  • Annual Vacation Accrual: 2 weeks per year
  • Holidays: 7 days per year
  • Annual Sick Accrual: 12 days per year
  • Up to 5 Personal Days per calendar year prorated based on the hire date
  • Illinois Municipal Retirement Fund (Pension Plan)
  • 12 weeks paid parental leave
  • Training and development opportunities

WORK SCHEDULE
Monday 12:30 - 4:30 p.m.
Tuesday 8:30 a.m. - 12:30 p.m.
Wednesday 5 - 9 p.m.
Thursday OFF
1 Friday 5 - 9 p.m.
1 weekend/mo. (Fri, Sat & Sun).
Friday 5 - 9 p.m.
Saturday 1 - 5 p.m.
Sunday 12:30 - 4:30 p.m.
1 weekend/mo. (Fri, Sat & Sun).
Friday 1 - 5 p.m.
Saturday 8:30 a.m. - 5 p.m.
Sunday 1 - 5 p.m.
To learn more about us, go to https://www.naperville-lib.org/jobs and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)

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