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Library Customer Service Assistant Jobs in Iowa (NOW HIRING)

EICC

Library Technician II, part-time

Riverdale, IA · On-site

$16.25/hr

May assist in supervising student workers or workstudy students. Helps maintain a welcoming ... Demonstrates a strong commitment to quality customer service for internal and external patrons.

Sanford Health

Food Service Assistant - PRN - Days

George, IA · On-site

$13.50 - $17.25/hr

The Food Service Assistant provides outstanding customer service and effectively communicates with patrons and co-workers. The Food Service Assistant demonstrates ability to establish effective ...

Sanford Health

Food Service Assistant - PRN - Days

George, IA · On-site

$13.50 - $17.25/hr

The Food Service Assistant provides outstanding customer service and effectively communicates with patrons and co-workers. The Food Service Assistant demonstrates ability to establish effective ...

Sanford Health

Food Service Assistant - PRN

George, IA · On-site

$13.50 - $17.25/hr

Provides outstanding customer service and effectively communicates with patrons and co-workers. The Food Service Assistant demonstrates ability to establish effective working relationships. The Food ...

City of Cedar Rapids, IA

Library Shelver

Cedar Rapids, IA · On-site

$17.05 - $18.77/hr

In this role, you'll shelve books and other materials, maintain orderly collections, assist with ... Public Service Loan Forgiveness - (The PSLF program forgives the remaining balance on your Direct ...

Sherwin-Williams

Customer Service

Council Bluffs, IA · On-site

$16.66/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Sherwin-Williams

Customer Service

Council Bluffs, IA · On-site

$16.66/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

Hy-Vee, Inc.

Customer Service

Johnston, IA · On-site

$15 - $20.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Iowa

Library Customer Service Assistant information

See Iowa salary details

$11

$18

$26

How much do library customer service assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for library customer service assistant in Iowa is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $21.44 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Iowa? For Library Customer Service Assistant jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Iowa look for? The top searched job categories for Library Customer Service Assistant jobs in Iowa are:
What cities in Iowa are hiring for Library Customer Service Assistant jobs? Cities in Iowa with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you

Library Associate

Iowa Valley Community College District

Marshalltown, IA • On-site

$15/hr

Full-time

Posted 10 days ago

Job description

Job Title: Library Associate
Department: Library
Reports To: Library Services Manager
Job Classification: Non-exempt
Location: Marshalltown Community College, Marshalltown, IA
Rate of Pay: $15.00 per hour
Schedule: Less than 29 hours per week
Summary: The purpose of this position is to assist library patrons with resources, materials, research requests and computer questions. This includes providing support to library staff and patrons, representing the college in a positive manner with prospective, current, and former students, employees, and the community. This position may open/close the library depending on shift assignment.
Job Duties:
  • Provides support for students using library resources and contributes to the upkeep and development of study spaces and programming that promote student success.
  • Supports students using computer workstations, monitors activity in the computer area, and reports technical issues to the Helpdesk.
  • Supports daily Tiger Shop operations, including POS use, inventory tracking, vendor coordination, merchandising tasks, and basic assistance with promotional marketing.
  • Supports daily ACCESS Textbooks operations, including receiving and returning materials, tracking inventory, distributing textbooks to students, and providing basic assistance with course‑material access.
  • Catalogs and processes new library materials, including creating labels and preparing items for circulation.
  • Acts as Test Proctor as needed.

Education and Experience: High school or high school equivalency diploma required, Associate’s degree preferred. One year related experience required, three years of experience in an office environment preferred. Experience can be substituted for education. Education can be substituted for experience.
Abilities:
  • Demonstrated ability to communicate effectively, both orally and in writing, and provide exceptional customer service to students, employees, and the public.
  • Knowledge of library operations, procedures, technologies, and software applications, including Microsoft Office products and other systems used to support student learning and district operations.
  • Strong organizational, critical thinking, and decision-making skills, with the ability to work independently, manage multiple priorities, meet deadlines, and adapt to frequent interruptions in a fast-paced environment.
  • Ability to work collaboratively as a member of a team while exercising sound judgment and maintaining professionalism in all interactions.
  • Ability to handle confidential information with discretion, comply with FERPA regulations, operate standard office equipment, and work a flexible schedule as needed.

Note: Must be legally eligible to work in the United States without employer sponsorship.
Iowa Valley Community College District does not discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, actual or potential family, parental or marital status, or other protected classes. If you have questions or complaints related to compliance with this policy, please contact the District Equity Coordinator, 3702 S. Center Street, Marshalltown, IA 50158, 641-844-5523, Equity@iavalley.edu.

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