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Library Customer Service Assistant Jobs in Ankeny, IA

City Of Clive

Library Assistant I - Part-Time

Clive, IA · On-site

This position requires a high level of skill in customer service, daily work with the public, and ... Instruct patrons in the use of the library catalog and other library resources. * Assist with re ...

City of Clive, IA

Library Assistant I - Part-Time

Clive, IA · On-site

$18.95 - $25.49/hr

This position requires a high level of skill in customer service, daily work with the public, and ... Instruct patrons in the use of the library catalog and other library resources. * Assist with re ...

City of Grimes (IA)

Part-Time Library Filer

Grimes, IA · On-site

$12/hr

Responsible for shelf reading stacks and addressing shelving situations. Assist with opening and ... customer service skills, ability to listen carefully, take instruction, and learn procedures ...

City of Grimes

Part-Time Library Associate I

Grimes, IA · On-site

Library Associate Library Associates help patrons use library services, technology, and facilities ... Prior customer service experience preferred. Licenses/Certifications Valid driver's license with ...

Hy-Vee, Inc.

Customer Service

West Des Moines, IA · On-site

$15.75 - $21.25/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

HyVee

Customer Service

Newton, IA · On-site

$14.75 - $20/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

Hy-Vee Food Stores

Customer Service

Newton, IA · On-site

$14.75 - $20/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

Hy-Vee Food Stores

Customer Service

Grimes, IA · On-site

$15.75 - $21.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

HyVee

Customer Service

Newton, IA

$14.75 - $20/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

Hy-Vee, Inc.

Customer Service

Newton, IA · On-site

$14.75 - $20/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

HyVee

Customer Service

Grimes, IA · On-site

$15.75 - $21.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

Hy-Vee Food Stores

Customer Service

West Des Moines, IA · On-site

$15.75 - $21.50/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

HyVee

Customer Service

West Des Moines, IA · On-site

$15.75 - $21.25/hr

Customer Service Department: General FLSA: Hourly Revision Date: 07/2026 About Hy-Vee At Hy-Vee, we ... Sign on and off lottery machines, sell and redeem lottery tickets * Assist customers with dry ...

HyVee

Customer Service

Des Moines, IA · On-site

$15.50 - $21.25/hr

Customer Service Department: Grocery FLSA : Non-Exempt General Function Responsible for processing ... District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and ...

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All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Ankeny, IA

Library Customer Service Assistant information

See Ankeny, IA salary details

$11

$18

$26

How much do library customer service assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for library customer service assistant in Ankeny, IA is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What qualifications are needed to be a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may also prefer familiarity with library management systems or relevant certifications. Specific qualifications can vary by library or organization.

What are popular job titles related to Library Customer Service Assistant jobs in Ankeny, IA?

For Library Customer Service Assistant jobs in Ankeny, IA, the most frequently searched job titles are:

What job categories do people searching Library Customer Service Assistant jobs in Ankeny, IA look for?

The top searched job categories for Library Customer Service Assistant jobs in Ankeny, IA are:

What cities near Ankeny, IA are hiring for Library Customer Service Assistant jobs?

Cities near Ankeny, IA with the most Library Customer Service Assistant job openings:

Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Ankeny, IA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,032 per year, or $18.8 per hour.

Library Assistant I - Part-Time

Clive, IA • On-site

GovernmentJobs.com
Recruiting and Staffing Services • 11 - 50 employees
Learn more about GovernmentJobs.comexternal

Other

Posted 4 days ago

Job description

Job Title

Under the direct supervision of the Library Manager, performs major and varied tasks in providing library service to patrons.

Job Functions

Examples of Essential Job Functions

  • Provides information assistance, assistance with technology questions, program registration, and reader's advisory services.
  • Assists with check-in and check-out of study rooms for patrons.
  • Prepare displays and exhibits.
  • Actively promote library services and written and verbal programs to individuals and groups of all ages.
  • Maintain confidentiality in all patron and staff interactions.
  • Work at the circulation desk assisting patrons in checking materials in and out and renewing materials.
  • Work at the reference desk assisting patrons with their information needs by telephone, fax, or e-mail.
  • Assist with weeding and withdrawal of library materials
  • Recommend materials for selection.
  • Provide reader's advisory service.
  • Instruct patrons in the use of the library catalog and other library resources.
  • Assist with re-shelving of materials.
  • Use computers, telephones, and other equipment to provide customer service.
  • Perform other duties as apparent or assigned.
  • Regular attendance is essential for this position.
Employment Standards and Qualifications

Required Knowledge, Skills, and Abilities

  • Ability to use logic and science to solve problems with several abstract and concrete variables.
  • Ability to listen and provide requested information in person and on the telephone.
  • General knowledge of customer service.
  • General knowledge of library operations, collection organization, equipment, and staffing needs.
  • Ability to establish and maintain effective working relationships with superiors, co-workers, and the public; tactfully handle various social situations; good oral and written communication skills.
  • Knowledge of relevant local, state, and federal regulations regarding library services and issues.
  • Knowledge of safety precautions associated with public library services.
  • Thorough understanding of and ability to apply computing applications.
  • General knowledge of public library organization and classification principles.
  • Ability to perform all job duties safely and follow applicable rules, guidelines, policies, and training.
Education, Training, and Experience
  • Education Required B.A. or B.S. Degree of any kind, education/library science preferred
  • Preferred Experience One or more years working in a public library
  • Experience Required One year experience in customer service
  • Required Qualifications Shall possess or be able to obtain a valid State of Iowa driver's license and have a good driving record for the past three years.
Physical and Environmental Characteristics

Required Physical Activities Reaching, Pushing, Pulling, Lifting, Fingering, Talking, Hearing, Seeing, Sitting, Walking, Stooping, Kneeling, Speaking, Climbing, Crouching, Standing, Grasping, Repetitive Motion. Physical Characteristics of the Job Medium work requires occasional exertion of up to fifty (50) pounds of force and up to twenty-five (25) pounds of force. Environmental Conditions The work is performed primarily inside an office and public service environment. The job requires sitting and standing for extended periods of time, and the work may expose the employee to unpleasant social situations, significant work pace pressure, and, at times, irregular work hours. May frequently perform outside activities such as off-site programs, errands, etc. Equipment and Materials Used Computer hardware and software, general office equipment, print and electronic reference materials, telephone, fax machine, postal equipment, copier, and auxiliary computer hardware.

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