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Library Customer Service Assistant Jobs in Colorado

CITY OF STERLING

Library Assistant

Sterling, CO · On-site

$15.45 - $20.85/hr

Primary Purpose Performs general library services to Library customers; provides Library patrons ... 2. May assist in special projects as needed or otherwise delegated. The degree of knowledge ...

Beamish

Customer Service Assistant

Denver, CO

$17.75 - $24.50/hr

About the Customer Service Representative Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our ...

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All JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Colorado

Library Customer Service Assistant information

See Colorado salary details

$12

$21

$29

How much do library customer service assistant jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for library customer service assistant in Colorado is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $23.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a library assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a library assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so volunteering or applying for entry-level positions can be a good starting point. Having basic computer skills and a positive attitude can also improve your chances of being hired.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What work does a library assistant do?

A library customer service assistant helps patrons find and check out books, manages library materials, and provides information about library services. They often assist with organizing collections, maintaining the library environment, and using library technology such as catalog systems. Good communication skills and familiarity with library software are important for this role.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library assistant do?

A library customer service assistant helps visitors locate and check out books and other materials, answers questions, and provides information about library services. They may also assist with organizing materials, managing overdue items, and maintaining the library environment, often using library management software. Strong communication skills and attention to detail are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Colorado? For Library Customer Service Assistant jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Colorado look for? The top searched job categories for Library Customer Service Assistant jobs in Colorado are:
What cities in Colorado are hiring for Library Customer Service Assistant jobs? Cities in Colorado with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Colorado as of June 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $43,797 per year, or $21.1 per hour.

Library Assistant- Hourly Substitute

Poudre Libraries

Fort Collins, CO • On-site

$22.78 - $28.48/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

Working at Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You'll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District - and its staff - an indispensable public resource. Come check us out!


SELECTION PROCESS: All applicants must apply online and submit a cover letter and resume. 

Applicants will receive an email acknowledgment when the application has been successfully submitted.  Applicants who are selected for further testing or interviews will be contacted by someone on the hiring team to schedule. Please keep your contact information up-to-date. NO PHONE CALLS, PLEASE.

Post-offer background check and MVR check required.
 
JOB TITLE: Library Assistant
REPORTS TO: Librarian II
DEPARTMENT: Public Services
LOCATION: Old Town Library
FLSA STATUS: Non-exempt
JOB CLASSIFICATION: Fluctuating part-time, Hourly
BENEFITS: Hourly Benefits Summary  
HIRING RANGE: $22.78 - $28.48 per hour 
 
JOB SUMMARY
As the Library Assistant, you will provide a variety of services on an as needed and/or substitute basis. Your duties may include covering vacant Classified Library Assistant shifts, delivering library programs and/or providing program support, actively assisting customers with discovery and use of library materials and resources, and providing readers' advisory. 

ESSENTIAL DUTIES + RESPONSIBLITIES
Including the following:
  • Creates a welcoming environment for all customers, volunteers, and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences. 
  • Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders. 
  • Assists customers with information seeking, navigation of collections, and other information resources including digital resources.
  • Provides customer assistance with computer use and digital technologies including tablets, printers, scanners, and projectors. Provides assistance with digital file management including uploading and downloading files.
  • Provides readers' advisory to all ages and types of readers.
  • Circulates the library floor regularly while performing other work duties in order to proactively assist customers.
  • Maintains relevant and attractive displays of library materials.
  • May assist with public programs under the direction of a supervisor.
  • Shelves library materials as needed. 
  • Maintains tidiness in public spaces and within collections.
  • May train for and provide services to all libraries.
  • May perform PIC (Person in Charge) duties.
  • Helps to maintain safety, security and healthy environments in the library.  Responds to facility hazards and emergencies according to protocols.
  • Stays current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties. Participates in training and continuing education as needed.
  • Performs other duties as assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS + ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
  • Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor. 
  • Knowledge of contemporary books, authors, media, and information sources is desirable.
  • Knowledge of developmental stages of children and teens is desirable.
  • Experience working with children and teens is desirable.
  • Ability to use a variety of digital technologies and applications including Internet, email, file management, digital resources, and digital applications.
  • Ability to operate and perform basic troubleshooting of digital tools including PCs, tablets, smartphones, keyboards, scanners, printers, projectors, and connecting cables. 
  • Ability to provide clear guidance and appropriate help to customers with technology-based questions and needs.
  • Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.
  • Ability to fluctuate between multiple tasks and duties throughout the scheduled shift.
  • Ability to work independently and as part of a team. 
 
EDUCATION + EXPERIENCE
  • High school diploma or equivalent (e.g. GED) is required.
  • Bachelor's degree from an accredited college or university is desirable.
  • Minimum of one year of library, education (e.g. teaching), or customer service experience is required.
 
CERTIFICATES + LICENSES
None

LANGUAGE ABILITIES
  • Ability to read, speak, and communicate in English fluently is required.
  • Ability to read, speak, and communicate in Spanish fluently is desirable.
  • Conversational ability in other languages is desirable.  
 
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
 
WORK ENVIRONMENT + PHYSICAL DEMANDS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  While performing the duties of this job, the employee is exposed and/or required to:
  • Work primarily in a public library environment and sometimes in community settings.
  • The demands on the visual sense are very high.
  • Regularly sit, stand, walk, use hands to handle or feel, lift and/or move up to 10 pounds, talk and hear. 
  • Regularly reach, lift and move arms above shoulder level.
  • Occasionally push moveable carts weighing up to 150 pounds.
  • Occasionally lift and/or move materials weighing up to 30 pounds.
  • Occasionally bend, stoop, kneel, crouch, crawl climb or balance.
  • Concentrate on and complete tasks in the presence of distractions.
  • Regularly operate a variety of standard office equipment including a computer, laptop and/or tablet PC, telephone, e-reader, calculator, cash register, bar code reader, copy and fax machines.
  • Continuous and repetitive arm, hand and eye movement.
  • Moderate to loud noise levels. 
  • Travel to/from meetings and various locations.
  • Work shifts vary and occur during all library operating hours, including evenings and weekends. 

The Poudre Libraries will make reasonable accommodations for access to Library District services, programs and activities and will make special communication arrangements for persons with disabilities.  Please call (970) 221-6740 for assistance.
Poudre Libraries is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this Library District policy "sexual orientation" means a person's actual or perceived orientation toward heterosexuality, homosexuality, and bisexuality.
Note: Some information in your application may be public information under the Colorado Open Records Act.

This position is not eligible for benefits. Information about leave, wellness, and learning & development can be found here.

Apply