Library Customer Service Assistant Jobs in Colorado

Description

POSITION TITLE: Library Assistant

DEPARTMENT: Information Services GRADE: 23 FLSA: Non-Exempt FTE: .5

POSITION DESCRIPTION: Provides library service and instruction to all patrons as needed

SUPERVISION RECEIVED: Works under the direct supervision of the Head of Information Services

SUPERVISION EXERCISED: None

Are you passionate about the transformative power of libraries?

Do you want to connect with and make a difference in your community?

We are looking for the right person to provide exceptional customer service to our library patrons.

...then we have your dream job! As a Library Assistant, you can help enrich lives and build community through opportunities to learn, discover, create and connect.

BENEFITS:

Benefits include vacation and sick leave, and 12 paid holidays. Employees are eligible for employer-paid vision insurance, dental insurance, and an Appleton Clinics membership. Voluntary benefits include voluntary life and AD&D policies, and supplemental insurance benefits. Retirement options are available after one year of employment.

WAGE:

$15.76 - $19.30 per hour, depending on experience

Requirements

ESSENTIAL FUNCTIONS

Works a minimum of 20 hours per week and no more than 29 hours per week.

Ability to arrive at locations throughout Mesa County to successfully fulfill job expectations. Locations include, but are not limited to, library branches and external locations for outreach, programs, and classes

Service to Library Customers:

Provides a variety of services to patrons in person, over the phone and through email; including reference and readers' advisory assistance as well as instruction on the use of the library catalog, online databases, print and copy machines and other library resources. Facilitates access to library meeting rooms, programs and more. Responds to routine patron inquiries concerning library procedures and policies. Assists in ensuring a welcoming well-maintained collection by creating displays and merchandising items, suggesting titles for purchase and conducting regular weeding processes. Builds and maintains subject LibGuides as needed. Works with staff throughout the library district to improve and provide outstanding library service to all patrons.

Instruction / Programming / Outreach

Provide tech help and instruction to library patrons and staff. May assist with staff training on topics such as reference skills, online databases, web resources, and computer training. Communicates consistently and in a timely manner verbally and through email. Maintains a working knowledge and basic understanding of all MCL services, programs and events. Promotes and may develop library services and reference resources. Assists with library programs, outreach and special events. Works with others to complete assignments.

SECONDARY FUNCTIONS:

Communicates clearly in-person and via email and other electronic tools consistently and in a timely manner. Works with others to complete assignments. 

Performs additional duties as opportunities arise that assist the department and the library in achieving specified goals and objectives. 

Stays informed on developments of Mesa County Libraries services and trends:

o Attends monthly staff meetings and training; attends external training as requested, stays aware of changes via email and staff wiki.

May participate in and contribute to library committees and activities.

LIBRARY ASSISTANT COMPETENCIES

• Customer Service
• Communication
• Dependability

LIBRARY CORE COMPETENCIES

• Customer Focus
• Adaptability/Flexibility
• Initiative
• Organizational Savvy
• Teamwork

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge and current awareness of library policies and procedures, principles, 

materials, and layout.

Knowledge of alphabetical and Dewey Decimal filing systems. 

Knowledge of Internet resources and basic searching techniques. 

Knowledge of standard safety practices. 

Skill in understanding and applying oral, written, illustrated or demonstrated instructions. 

Skill in observing groupings and identifying misplaced items when shelving materials. 

Ability to access, input, edit, and retrieve information from a computer. 

Ability to operate a variety of library equipment in a safe and effective manner. 

Ability to effectively use all office technology available. 

Ability to investigate and document patron account issues in a timely fashion. 

Ability to obtain and maintain a valid Colorado driver's license, preferred.

PHYSICAL REQUIREMENTS:

Ability to remain standing or bending for extended periods of time. 

Ability to maneuver about the library in a timely fashion. 

Ability to bend to floor level or reach a height of 75 inches. 

Ability to read a minimum print size equal to 10-point. 

Ability to tolerate dust, mold, etc. that may have accumulated on books. 

Ability to lift up to 40 pounds. 

WORKING CONDITIONS:

Subject to many interruptions, performs duties within limited space at a desk.

MINIMUM EDUCATION & EXPERIENCE:

Education or training associated with the completion of a two-year degree in college, vocational or technical school courses of study related to the area of assignment, or two (2) years' previous library experience or retail customer service experience; or an equivalent combination of education and experience.

Don't meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. We're committed to building a diverse, inclusive, and authentic workforce. If you're excited about this role, feel a passion for our mission, this feels like it could be your dream job, but your previous experience doesn't align perfectly with every qualification, we encourage you to apply!

SCHEDULE:

Unpaid meal break of at least hour per shift to be taken for each 5 hours scheduled. Must be able to work a flexible schedule and to cover unplanned staffing shortages and department vacations.

PROCEDURE:

Apply for the Information Services Library Assistant position. Upload a cover letter and current resume.

Due to the number of applications received, we are unable to provide feedback regarding the status of your application. All applicants will be contacted by email or phone within two weeks of the position closing date. Applications received by Monday, July 20th at 5:00 p.m. will be considered.

Mesa County Public Library District is an Equal Employment Opportunity Employer and participates in E-Verify. For more information about E-verify, please visit this link: http://www.uscis.gov/e-verify/what-is-e-verify

For the full job description, email hr@mcpld.org.