Library Customer Service Assistant Jobs in Colorado

Working at the Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You'll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource. Come check us out!

As the Library Assistant, you will perform a variety of customer contact duties including actively assisting customers find and use library materials and maintaining a welcoming, accessible library space. You will provide information assistance and readers' advisory to customers. In this role, you will exhibit excellent customer service while performing all work duties. For this specific role, ability to read, speak, and communicate in English and Spanish fluently is required.

• Creates a welcoming environment for all customers and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.
• Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.
• Assists customers with information seeking, navigation of information resources including digital resources, readers' advisory and computer assistance.
• Plans and delivers weekly bilingual storytime programs in English and Spanish.
• May plan and implement additional public programs under the direction of a librarian.
• Circulates the library floor regularly while performing other work duties in order to proactively assist customers.
• Provides customer assistance with computer use and digital technologies including tablets, printers, and projectors. Provides assistance with digital file management including uploading and downloading files.
• Creates and manages relevant and attractive displays of library materials.
• May assist with special projects and/or programs both in and outside the library.
• May perform PIC (Person in Charge) duties.
• Regularly uses computers and digital technology in daily duties and communication.
• May participate in library teams, committees and other project-based groups.
• Maintains a working knowledge of books, authors and bestseller lists.
• Helps to maintain safety, security, and healthy environments in the library. Responds to facility hazards and emergencies according to protocols.
• Stays current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties. Participates in training and continuing education as needed.
• Performs other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
• Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor.
• Ability to resolve customer complaints and handle difficult and/or emergency situations involving customers.
• Ability to use a variety of computer technologies and applications including Internet, email, and digital files. Ability to operate and perform basic troubleshooting of digital tools including PCs, tablets, smartphones, keyboards, and connecting cables.
• Ability to thrive working in an environment that requires constant public contact with people from all backgrounds and age groups.
• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity and a sense of humor working with customers, coworkers and community.
• Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.
• Knowledge of current and classic books, authors, and illustrators for a variety of ages strongly preferred.
• Knowledge of general human knowledge, including the arts, sciences, literature, as well as periods of history and geography preferred.
• Skill in using basic workplace technology including email, internet, file management, data entry, word processing, and automated software.
• Ability to work independently and as part of a team.

• Bachelor's degree from an accredited college or university is desirable.
• Minimum of one year of library, educational (e.g. teaching), or customer service experience is required.
• Experience with technical knowledge and using downloadable materials is desirable.

Ability to read, speak, and communicate in English fluently is required. Ability to read, speak, and communicate in Spanish fluently is required. Conversational ability in other languages is desirable.

This job has no supervisory responsibilities.

• Work primarily in a public library environment and sometimes in community settings.
• The demands on the visual sense are very high.
• Regularly sit, stand, walk, use hands to handle or feel, lift and/or move up to 10 pounds, talk and hear.
• Regularly reach, lift and move arms above shoulder level.
• Occasionally push moveable carts weighing up to 150 pounds.
• Occasionally lift and/or move materials weighing up to 30 pounds.
• Occasionally bend, stoop, kneel, crouch, crawl, climb, or balance.
• Concentrate on and complete tasks in the presence of distractions.
• Regularly operate a variety of standard office equipment including a computer, laptop and/or tablet PC, telephone, e-reader, calculator, point of sale system, bar code reader, copy and fax machines.
• Continuous and repetitive arm, hand, and eye movement.
• Moderate to loud noise levels.
• Travel to/from meetings and various locations.
• Work shifts vary and occur during all library operating hours.