Library Customer Service Assistant Jobs in Colorado

Job title: Outreach Guide (part customer education, part reference advocate, part event planning)
Business Unit: Branch Services
Hiring Pay range: $50,000 - $57,500 per year DOE + bilingual pay stipend eligible
Job Type: Full-time; exempt; benefited

***The schedule for this position will be mostly Tuesday-Saturday, with some morning and evening shifts and flexibility for programs and events.****

At Anythink, we believe that everyone is creative, and that creativity comes in many forms. As Outreach Guide, you are an ambassador and a connector-bringing library services beyond our walls and into neighborhoods, schools, senior centers, community events, and Express Libraries. You love being out in the community, meeting new people, building authentic relationships, and connecting individuals to the resources they need. You design informal learning opportunities that create magical, transformative experiences that inspire. You are knowledgeable about what's trending in the book world and can recommend something for any age. You are excited to work with the Outreach Manager and team to build strong partnerships with local organizations and identify opportunities to reach underserved populations. Through your work, you expand access, strengthen connections, and leave every community member feeling valued, inspired, and excited about what the library can offer.

Curious about Express Libraries? At Anythink, Express Libraries are a self-service location that offer curated collections, technology access, and essential library services in community-centered spaces, expanding access beyond traditional branch buildings. You will coordinate programs, manage Express Library and outreach collections, and ensure that every interaction reflects the welcoming spirit of our library.

If this describes you, being an Outreach Guide at Anythink could be your dream job.

Job Description:

You create amazing experiences for our library customers. You are the person who connects the customer with information they seek in person, over the phone or on a well-crafted email. You develop and implement outstanding experience zone programs. You are a trainer and program coordinator at the Express Libraries, bookmobile and outreach events. You are a natural leader, knowledgeable on all library operations and respected for your ability to have the customer leaving thrilled about the library.

Who you are:

• Whether in front of a group of people or working one-on-one, you're a natural-born teacher.
• You understand customer needs and enjoy connecting them with the right solutions; you're a sleuth at heart.
• You are an active listener; you're intuitive to people's needs.
• You engage well with others and are passionate about providing an exemplary customer experience.
• You're a team player who thinks quickly on your feet.
• You are a good listener with lots of patience.
• You're excited about the prospect of growing and learning in a changing environment.
• You inspire fun in the people around you.

A position you'll love:

• You develop and conduct programs, presentations and workshops and create participatory experiences for our customers.
• You are a wizard at teaching our library customers and staff how to use technology from e-readers to our online databases.
• You are the genius reference go-to person in the library.
• You design "how-to" training for library customers and staff on library basics such as copier 101, self-checkout, and using our Anythink mobile app.
• You share your passion for our product by making sure our collections are timely and fresh and our displays are refreshed and looking beautiful.
• You love meeting and inspiring new people. You enjoying talking about and offering meaningful recommendations of the latest books, movies and music.
• You are an explorer; able to adapt your approach with library customers, helping them with their journey at our Express Libraries, bookmobile, and outreach programs.
• You are the outgoing tour guide of library services; you share your knowledge about the library operations while entertaining your group.
• You know your way around technology, having the ability to teach new users about basic computer skills to more techie things like creating music, transferring images from digital cameras, and creating top-quality presentations using STEM philosophy and authentic learning.
• You make connections that enrich our library customer experience through connecting customers with a variety of online resources, developing creative displays, and creating transformational programming.
• You are a leader, happily taking on lead responsibilities, including person in charge, trainer of staff on operating procedures, and lead over other staff.
• You reach out to the community, presenting workshops for your local area.
• You are the branch liaison to committees, schools or other task forces.
• You are always looking for opportunities to welcome new and current customers out in our communities and Express Libraries; connecting them to all the library has to offer by registering them for a library card, requesting materials, assisting them in our copy center, or walking them through their basic computer needs.
• You have a mind for safety. As a driver, you perform all the safety checks to prepare the bookmobile for the road. At each destination, you check off your safety processes to ensure a safe landing and launching of our 36-foot vessel.
• You see the big picture, you understand when to jump and help in different areas.
• You have great ideas to share on District committees.
• You do the right thing. Every decision you make and action you take is an opportunity to demonstrate our collective integrity.

Do you have what it takes?

• Bachelor's degree required
• MLS or Master's degree preferred
• You have presentation or training experience
• Continuous learner
• Digital literacy
• Library or bookstore experience preferred
• You have a good driving history and strong sense of responsibility to drive the 36ft bookmobile and the van
• You can pass a drug test and a non-DOT physical exam
• You are up for a physically demanding job as you load and unload books for the bookmobile

We are guided by these shared values:

Compassion for our customers and each other
Passion for our product
Eagerness to learn
Everyone is creative
Optimistic attitude - we believe that anything is possible

Why Anythink Libraries? A job with Anythink is a chance to use your knowledge and experience to enable transformations every day. You will be instrumental in helping our customers have fun, whether they're sitting by the fireplace with a newspaper, surfing the Internet, gaming in the teen room or learning something new at one of our many intriguing and entertaining programs. As you help and inspire others, you will also be inspired. This job will have you loving Monday mornings again.

We believe in our DEI Mission Statement, valuing diversity and forming teams in which everyone can be their authentic self. We encourage people from underrepresented backgrounds and different industries to apply. Come join Anythink to make a positive impact in our community.

Anythink DEI Mission Statement

Through our DEI work, Anythink recognizes that bringing awareness and education about our diverse histories and backgrounds can foster understanding, promote inclusion and strengthen our communities.

To fulfill our mission and ensure that all Adams County residents and visitors are welcomed and supported by Anythink, we provide comfortable spaces, accessible resources, and opportunities for personal growth. We empower our staff and customers to create meaningful connections through shared experiences, diverse and culturally relevant programming, and inclusive communities.

Anythink is committed to:

• Representing the diversity of Adams County, internally and externally by centering and elevating the voices and experiences of the historically underserved and underrepresented.
• Operationalizing equitable policies and practices that advance our mission.
• Creating a feeling of inclusion and belonging for all staff and customers.

Your job will involve your being "on the move" in our libraries: You will stand, walk, crouch, stoop, squat, twist, climb, push/pull up to 50 pounds, and lift up to 25 pounds.