Library Customer Service Assistant Jobs in Colorado

The Denver Public Library (DPL) isn't just a place to borrow books; it's a vibrant, essential hub for our diverse city. As a growing urban library system with 28 locations and over 4 million annual visitors, we're deeply woven into the fabric of Denver.

Join a team where your values align with your work. At the Denver Public Library, we're not just serving our community; we're building a culture guided by values that empower both our staff and the public.

• Welcoming: We make our resources, services, and expertise accessible for all, recognize the inherent dignity in each person, and provide safe places where everyone can be themselves.

• Curiosity: We foster a culture of exploration, innovation, and forward thinking by creating environments that support learning and growth.

• Connection: We are neighbors. We foster relationships, listen and act to build and strengthen our community. We bring people together to share information, ideas, and experiences.

• Equity: We work to change inequitable practices, structures and policies, and attitudes that drive them, to provide opportunities for every person in our community to thrive. As we do so, we actively examine our roles in perpetuating oppressive systems.

• Stewardship: We are accountable to our community, using our resources responsibly. We lead with honesty and integrity, protect privacy and preserve and share the full history of our Denver community.

If you're passionate about service, community engagement, and creating positive change, we invite you to explore career opportunities with us. Come join a team that believes in the power of knowledge, connection, and equity.

DPL is hiring multiple on-call Library Assistant II positions to create positive customer experiences at all DPL locations. Some of your daily responsibilities will include: checking out and returning books, registering customers for library cards, placing holds/ordering books and other library materials from other agencies and responding to customer questions and issues about circulation matters and curbside interactions. You should anticipate spending at least 75% of your time at customer facing service points. In order to provide the best possible customer experience, it will be crucial to stay current on library policy and procedures, especially those relating to circulation. In addition to knowing all things circulation, you will answer customer questions about using library resources and locating library materials. You may be called on to participate in outreach efforts, help out with shelving and other tasks as needed.

Our ideal candidate has:

• Knowledge of office practices and procedures.

• Skill in interpreting, communicating and presenting information.

• Skill in cash and credit card handling and making simple mathematical computations.

• Ability to thrive working in an environment with constant public contact.

• Ability to creatively solve problems, negotiate and handle stressful situations in a positive manner.

• Ability to adapt to the ebb and flow of material intake.

• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.

• Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers of all ages and backgrounds, coworkers and community.

• Ability to multitask and prioritize.

• Ability to demonstrate innovation and flexibility.

• Ability to pass a background check after the offer to hire has been made.

• A high school diploma or equivalent.

• One year of customer service experience that included working on a computer.

Don't let a "checklist" hold you back! Research shows that women and other underrepresented and historically marginalized groups often self-select out if they don't meet every qualification. If you're reading this and feel a true passion for making an impact, we wholeheartedly encourage you to apply, as an equal combination of education and experience will be considered for all applicants. Your excitement for this work matters just as much as your resume.

The Denver Public Library's branches are the arms to the community-each a unique reflection of the dynamic, diverse communities we serve. At DPL, we pride ourselves on showing up and providing support whenever there is a need.

While you may be hired for a specific location, please know that we are hiring with the expectation that at any time, you may be required to work at any one of our branches based on operational needs. This allows our staff to experience the full breadth of Denver's communities and ensures we consistently deliver the highest level of service across our branches.

Additionally, DPL employees may be redeployed to work in other locations or capacities to support core functions of the library system during branch closures or other emergencies.

DPL on-call staff are essential to our operations and may be assigned to work at any of our library locations. This customer-facing role requires a commitment to shifts selected to work. On-call staffers are required to work a minimum of 75 hours per quarter (300 hours annually) and are capped at 1,500 hours per year.

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for. Qualified applicants are encouraged to apply immediately. Job postings will close at 12AM on the posted ending date. If interested in this opportunity, please apply as soon as possible.

Offer of employment contingent upon successful completion of criminal history and employment verification

All Denver Public Library employees must apply through their internal profile.

Ready to learn more and see how you can contribute? Visit us at denverlibrary.org and connect with our community on Facebook, Twitter, Instagram, YouTube, and LinkedIn.

Job Profile

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Library Hiring Range

Target Pay

Agency

Assessment Requirement

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

For information about right to work, click here for English or here for Spanish.