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Library Customer Service Assistant Jobs in Alabama

Huntsville TX Homes

Library Clerk I- Madison

Madison, AL · On-site

$12.50/hr

... Clerk I to assist library patrons to utilize the library's resources and services at a library ... world." Customer Service: * Answers informational and directional questions from patrons both in ...

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Sherwin-Williams

Customer Service Specialist

Point Clear, AL · On-site

$15.75 - $20.75/hr

Ensure high levels of customer satisfaction through excellent sales service * Assist customers in person and over the phone by determining needs and presenting appropriate products and services

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Library Customer Service Assistant information

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$10

$18

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How much do library customer service assistant jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for library customer service assistant in Alabama is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.72 per hour, depending on experience, location, and employer.

What qualifications do you need for a library customer service assistant?

A library customer service assistant typically needs a high school diploma or equivalent. Good communication skills, basic computer literacy, and a friendly attitude are important; some positions may require familiarity with library management systems or customer service experience.

How to get hired as a library customer service assistant?

To get hired as a library customer service assistant, applicants should typically have a high school diploma or equivalent, demonstrate strong communication and customer service skills, and be familiar with library systems or cataloging software. Volunteering or prior experience in customer service can improve chances, and some positions may require background checks or training on library policies. Applying through the library’s official website or in person and highlighting relevant skills in the application can increase employment prospects.

What are some common challenges faced by library customer service assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a library customer service assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a library customer service assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What are popular job titles related to Library Customer Service Assistant jobs in Alabama? For Library Customer Service Assistant jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Library Customer Service Assistant jobs in Alabama look for? The top searched job categories for Library Customer Service Assistant jobs in Alabama are:
What cities in Alabama are hiring for Library Customer Service Assistant jobs? Cities in Alabama with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Infographic showing various Library Customer Service Assistant job openings in Alabama as of June 2026, with employment types broken down into 7% Full Time, 88% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $37,752 per year, or $18.1 per hour.

Library Public Services Assistant

The University of Alabama

Tuscaloosa, AL • On-site

$15.48 - $18.56/hr

Other

Re-posted 17 days ago

University Of Alabama rating

7.1

Company rating: 7.1 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

410th of 616 rated colleges and universities

Job description

Library Public Services Assistant - 529647

Tuscaloosa, Alabama, United States

Library/Research/Scientific

Closing at: Aug 5 2026 - 22:55 CDT

Pay Grade/Pay Range: Minimum: $15.48 - Midpoint: $18.56 (Hourly N2)

Department/Organization: 219101 - University Libraries

Normal Work Schedule: Tuesday - Thursday 1:00pm to 10:00pm; Friday - Saturday 12:00pm to 9:00pm

Job Summary

The Library Public Services Assistant assists patrons in the use of the library and its resources. Creates, edits, and maintains records in libraries online database system. Supports various library units depending upon department assigned, any of the following: reserves and current periodicals, circulation, interlibrary loan, acquisitions and government documents, library ordering, purchasing and budgeting. Obtains and lends materials outside the University campus. Provides routine library facilities and equipment support. May supervise student workers.

Additional Department Summary

Manages course reserves. Ensures that print and electronic materials are available for University of Alabama student coursework. Assists University of Alabama instructors with linking items within a course's Blackboard shell. Processes new books to ensure they are shelved and available for checkout. Assists with stacks maintenance and database maintenance of Gorgas materials to ensure proper access to items in the stacks. Monitors unit e-mail accounts and responding to patron inquiries. Processes document delivery requests during evening and weekend shifts and directs student assistants in completing circulation and interlibrary loan tasks. Processes book drop and pickup. Shelves materials within 24 hours of return. Pulls and scans items for document delivery. Processes and recycles newspapers and periodicals. Orders supplies. Processes 3D print requests. Assists with reservations for team workrooms, individual study carrels, whisper booths, and media equipment through the LibCal online system. Processes new media equipment in Voyager and LibCal and maintains the media equipment closet. Closes the building on Friday and Saturday nights. Serves as the point person for any emergencies involving UAPD or UA Facilities personnel. This position includes scheduled desk and chat hours and provides Circulation Services support as needed. Assists with night and weekend coverage in Bruno, Gorgas, and Rodgers Libraries. Assists with shifting and special projects, and other duties as assigned. Staff positions in the University Libraries can be reassigned to different library buildings on campus based on needs assessments.

Required Minimum Qualifications: High school diploma or GED and two (2) years of library experience; OR associate's degree or higher and some library experience.

Preferred Qualifications: Supervisory experience in a library environment. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues.

Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation and information obtained from social media and other internet sources. A prior conviction reported as a result of the background investigation DOES NOT automatically disqualify a candidate from consideration for this position. A candidate with a prior conviction or negative behavioral red flags will receive an individualized review of the prior conviction or negative behavioral red flags before a hiring decision is made.

Equal Employment Opportunity: The University of Alabama is an Equal Employment/Equal Educational Opportunity Institution. All qualified applicants will receive consideration for employment or volunteer status without regard to any legally protected basis and will not be discriminated against because of their protected status. Applicants and employees of this institution are protected under Federal law from discrimination on several bases. More information is available in the EEOC's Know Your Rights: Workplace discrimination is illegal poster.

The University of Alabama affirms its longstanding commitment to institutional neutrality, free speech, and academic freedom.

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