ZipRecruiter

Log In

1

Library Customer Service Assistant Jobs in Decatur, AL

DR Horton

Customer Service Supervisor

Huntsville, AL · On-site

May assist in designing and implementing improved processes, operational policies, procedures, and Homeowner Manual * May recommend changes to products or services to fulfill customer needs

dbi

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

U-Haul

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

U-Haul

Customer Service Representative

Huntsville, AL · On-site

$15.75 - $21.50/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

next page

Showing results 1-20

All JobsLibrary Customer Service JobsLibrary Customer Service Assistant JobsLibrary Customer Service Assistant Jobs in Decatur, AL

Library Customer Service Assistant information

See Decatur, AL salary details

$11

$18

$26

How much do library customer service assistant jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for library customer service assistant in Decatur, AL is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

Is Library Assistant customer service?

A Library Customer Service Assistant is responsible for helping library patrons find materials, answer questions, and provide information about library services. Customer service skills, such as communication and problem-solving, are essential in this role, which often involves interacting with visitors in person or over the phone. The position may also require familiarity with library management systems and a friendly, helpful attitude.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What qualifications do you need for a Library Assistant?

Library Customer Service Assistants typically need a high school diploma or equivalent. Strong communication skills, basic computer literacy, and customer service experience are often required; some positions may prefer familiarity with library management systems or relevant certifications.

How to become a Library Assistant with no experience?

To become a library customer service assistant with no experience, focus on developing strong communication and organizational skills, and demonstrate a willingness to learn. Many libraries offer on-the-job training, so applying for entry-level positions and highlighting any relevant volunteer work or customer service experience can improve your chances. Obtaining a high school diploma or equivalent is typically required, and familiarity with library systems or basic computer skills can be beneficial.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What does a Library Assistant do?

A Library Customer Service Assistant helps patrons find and check out books and other materials, answers questions, and provides information about library services. They may also organize materials, assist with computer use, and handle administrative tasks. Good communication skills and familiarity with library catalog systems are important for this role.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.
What job categories do people searching Library Customer Service Assistant jobs in Decatur, AL look for? The top searched job categories for Library Customer Service Assistant jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Library Customer Service Assistant jobs? Cities near Decatur, AL with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you
Library Technician I - Makerspace

Library Technician I - Makerspace

Huntsville-Madison County Public Library

Madison, AL

$17/hr

Other

Posted 17 days ago

Job description

Description

POSITION TITLE: Library Technician I - Makerspace

The Huntsville-Madison County Public Library is a non-profit library system comprised of ten locations providing library and information services to the city of Huntsville and the surrounding Madison County area. HMCPL is seeking a Makerspace Library Technician I to provide instruction and assistance to the public as a part of the Makerspace, which offers library users access to crafting and small-scale art and design equipment such as 3-D printers, CNC machines, sewing machines, etc. as well as a variety of instructional classes.

The ideal candidate will be organized, a strong communicator, passionate about libraries and literacy, and excited to connect the community with makerspace resources, services, and events to engage and encourage exploration, creativity, and learning. 

LIBRARY LOCATION:

Madison Public Library

142 Plaza Blvd.

Madison, AL 35758

Location Hours:

Sunday:1:00 pm-5:00 pm
Monday-Thursday:9:00 am-8:00 pm
Friday:9:00 am-5:00 pm
Saturday:9:00 am-5:00 pm 


HOURS AND COMPENSATION: This is a part-time, 25 hours a week position with a pay rate of $17.00 an hour. General schedule will require 1 Night a week and 2 Weekends a month (see location hours above). Scheduling flexibility is required.


GENERAL STATEMENT OF DUTIES: 

Responsible for assisting in the planning, scheduling, promotion, and implementation of maker-related programming to patrons of all ages. This position is classified as Non-exempt for the purposes of the Fair Labor Standards Act.

Work involves responsibility for the library's makerspace area and equipment, including computers and 3D printers. Provides maker and technology-related customer service and training to the public and other staff members. Assists in maintaining reports and statistics relating to makerspace use and program attendance.


SUPERVISION RECEIVED: Works under the direction of the branch manager and/or the Makerspace Librarian.


SUPERVISION EXERCISED: 


ESSENTIAL JOB FUNCTIONS: 

Teamwork & Leadership:

  • Acts as a team member in fulfilling the Library's Mission Statement: "This is the public's library. We empower individuals to create their own futures, explore the universe of ideas, and connect with our community and the world."
  • May train and supervise paraprofessional or entry-level staff in specific tasks.

Customer Service:

  • Acts as an expert for patrons using the makerspace facility and equipment; ensures patrons handle equipment and materials safely.
  • Responds to telephone, electronic, and in-person requests for information and assistance at public service desks.
  • Mediates and deescalates customer complaints and dissatisfaction with library resources, materials, and services when required; refers complex and/or high-level complaints to supervisor when appropriate.

Professionalism & Communication:

  • Participates in system-wide committees, boards, projects, meetings, and initiatives as needed. 

Library Programming:

  • Assists in the planning, scheduling, and teaching of courses in basic certification, safety, and general use of makerspace equipment, including 3D modeling, for the general public and other staff.
  • Assists in the research and development of innovative maker activities and programs to grow the library's appeal and relevance.

Specialized Expertise:

  • Monitors the makerspace area and equipment and alerts the branch manager to any maintenance issues.
  • May be responsible for updating, maintaining, and troubleshooting makerspace equipment as needed; tracks inventory and requests purchase of consumables.

OTHER JOB FUNCTIONS: 

Participates in special projects and performs other duties as assigned


PHYSICAL DEMANDS: Requires standing, walking, reaching, climbing, stooping, and lifting/carrying items generally not exceeding 40 pounds. Must possess the mobility to carry supplies and deliveries over uneven terrain. Must possess the vision required to read printed materials and a computer screen. Must possess the ability to hear and speak both in person and over the telephone. Physical dexterity is required including hand-to-eye coordination and manipulative skills congruent with the operation of machines, carts, and tools. Finger dexterity is needed to access, enter, and retrieve data using a computer. Reasonable accommodations may be made to enable individuals to perform the essential functions.


WORK ENVIRONMENT: Generally involves everyday risks or discomforts which require normal safety precautions typical of office environments. Involves use of specialized machinery which may require additional caution and/or exposure to risk. May interact with upset staff and/or members of the public.


MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge and experience in installing and troubleshooting software and hardware configurations; knowledge of basic programming and one board computers such as Arduinos, raspberry pi, etc. ; ability to understand and carry out instructions furnished in both written, oral, or diagrammatic form; ability to design and deliver training courses and curriculum for use with makerspace equipment; ability to safely and correctly operate a variety of tools; ability to establish and maintain effective working relationships with superiors, subordinates, associates, corporate representatives, officials of other agencies, and the general public; ability to communicate effectively with coworkers and supervisors.


EXPERIENCE AND TRAINING: 

High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency plus one (1) or more years additional experience in with 3D modeling, CAD, or maker role; or any combination of education, training, and experience which provides a demonstrated potential for performing the above listed duties of the position is required.

A valid driver's license and good driving record is required.

This job description is not nor is it intended to be a complete state of all duties, functions, and responsibilities that comprise this position. Employees may be expected to perform additional duties that may not be reflected in this description.

The Huntsville-Madison County Public Library is an Equal Opportunity Employer.

Revised: 05/2021

Apply