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Library Customer Service Assistant Jobs in Decatur, AL

Huntsville Public Library

Library Clerk I

Huntsville, AL · On-site

$12.50/hr

... Clerk I to assist library patrons to utilize the library's resources and services at a library ... world." Customer Service: * Answers informational and directional questions from patrons both in ...

Huntsville Public Library

Library Clerk I

Huntsville, AL · On-site

$12.50/hr

... Clerk I to assist library patrons to utilize the library's resources and services at a library ... world." Customer Service: * Answers informational and directional questions from patrons both in ...

dbi

Part Time Customer Service

Huntsville, AL

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

dbi

Customer Service Representative

Huntsville, AL

$15.75 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

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How much do library customer service assistant jobs pay per hour?

As of May 29, 2026, the average hourly pay for library customer service assistant in Decatur, AL is $18.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Library Customer Service Assistant, and why are they important?

To thrive as a Library Customer Service Assistant, you need strong organizational skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with library catalog systems, basic computer applications, and circulation software is often required. Excellent communication, patience, and problem-solving abilities help you assist diverse patrons and handle inquiries effectively. These skills are essential to ensure efficient library operations, positive user experiences, and support for the community’s informational needs.

What are some common challenges faced by Library Customer Service Assistants, and how can they be effectively managed?

Library Customer Service Assistants often encounter challenges such as managing high volumes of patron inquiries, handling overdue or missing materials, and assisting visitors with varying levels of comfort using library technology. Effective communication, patience, and familiarity with library systems are crucial in addressing these situations. Building strong organizational skills and collaborating closely with librarians and other staff members can help streamline problem-solving and ensure a positive experience for patrons.

What does a Library Customer Service Assistant do?

A Library Customer Service Assistant helps library patrons by answering questions, checking books and materials in and out, issuing library cards, and assisting with locating resources. They may also help maintain the organization and cleanliness of the library, process new materials, and support library events and programs. Their role is essential in ensuring a positive and helpful library experience for all visitors.

What is the difference between Library Customer Service Assistant vs Library Clerk?

AspectLibrary Customer Service AssistantLibrary Clerk
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma; often similar certifications
Work EnvironmentPublic and academic libraries, customer-facing rolesPublic, academic, or special libraries, administrative tasks
Employer & Industry UsageLibraries, educational institutions, community centersLibraries, government agencies, educational institutions
Common Search & ComparisonCustomer service, public interaction, assisting visitorsAdministrative support, cataloging, clerical tasks

The Library Customer Service Assistant primarily focuses on assisting visitors, managing checkouts, and providing customer support in library settings. In contrast, a Library Clerk often handles administrative and clerical tasks such as cataloging and record-keeping. Both roles require similar credentials and work in comparable environments, but their core responsibilities differ, with the Customer Service Assistant emphasizing direct public interaction.

What job categories do people searching Library Customer Service Assistant jobs in Decatur, AL look for? The top searched job categories for Library Customer Service Assistant jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Library Customer Service Assistant jobs? Cities near Decatur, AL with the most Library Customer Service Assistant job openings:
Library Customer Service Assistant jobs near you

Library Clerk I

Huntsville Public Library

Huntsville, AL • On-site

$12.50/hr

Part-time

Posted 15 days ago

Job description

POSITION TITLE: Library Clerk I
The Huntsville-Madison County Public Library is a non-profit library system comprised of ten locations providing library and information services to the city of Huntsville and the surrounding Madison County area. HMCPL is seeking a Library Clerk I to assist library patrons to utilize the library's resources and services at a library location and/or department.
The ideal candidate will be passionate about libraries and creating an engaging and welcoming space for members of the community to create their own future, explore the universe of ideas, and connect with our community and the world.
LIBRARY LOCATION:
Monrovia Public Library
254 Allen Drake Drive
Huntsville, AL 35806
Location Hours:
Sunday: Closed
Monday & Tuesday: 9:00 am-8:00 pm
Wednesday & Thursday: 9:00 am-6:00 pm
Friday & Saturday: 9:00 am-5:00 pm
HOURS AND COMPENSATION: This is a part-time, 20 hour a week position with a rate of pay of $12.50 an hour. Schedule will include 2-3 nights a week and 2 weekends a month (see location hours). Scheduling flexibility is required.
GENERAL STATEMENT OF DUTIES:
Responsible for assisting other staff members and patrons with basic circulation tasks, answering questions, and providing information to patrons. This position is classified as Non-exempt for the purposes of the Fair Labor Standards Act.
Work involves responsibility for routine circulation tasks, shelf maintenance, and clerical functions using the Library's library management software system. Duties include checking books in and out on behalf of patrons, performing basic patron record maintenance, shelving library materials, and answering general patron inquiries.
SUPERVISION RECEIVED: Works under the direction of the branch or department manager.
SUPERVISION EXERCISED:
ESSENTIAL JOB FUNCTIONS:
Teamwork & Leadership:
  • Acts as a team member in fulfilling the Library's Mission Statement: "This is the public's library. We empower individuals to create their own futures, explore the universe of ideas, and connect with our community and the world."

Customer Service:
  • Answers informational and directional questions from patrons both in-person and by telephone; refers questions and inquiries to the appropriate staff member or department as needed.
  • Monitors patron activities in the assigned area and may handle problems as they occur.

Circulation:
  • Responsible for shelving materials, shelf reading, weeding projects, and regular inventory as assigned.
  • Assists in shelving materials, shelf reading, weeding projects, and regular inventory as assigned.

Internet & Technology:
  • Uses automated library systems for transaction relating to library materials, managing patron accounts including recording fines paid, locating materials, and performing additional procedures as needed.
  • Operates a variety of standard office and library equipment.

OTHER JOB FUNCTIONS:
Participates in special projects and performs other duties as assigned
PHYSICAL DEMANDS: Requires standing, walking, reaching, climbing, stooping, and lifting/carrying items generally not exceeding 40 pounds. Must possess the vision required to read printed materials and a computer screen. Must possess the ability to hear and speak both in person and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer. Reasonable accommodations may be made to enable individuals to perform the essential functions.
WORK ENVIRONMENT: Generally involves everyday risks or discomforts which require normal safety precautions typical of office environments. Involves regular contact with the general public. May interact with upset staff and/or members of the public.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of basic computer skills; knowledge of basic math skills; ability to operate computer and library systems including telephone, tablets, and various devices; ability to understand and carry out oral and written instructions including posted schedules; ability to work both independently and as a member of a team; ability to establish and maintain effective working relationships with superiors, subordinates, associates, corporate representatives, officials of other agencies, and the general public; ability to communicate effectively with coworkers and supervisors.
EXPERIENCE AND TRAINING:
High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency; or any combination of education, training, and experience which provides a demonstrated potential for performing the above listed duties of the position is required.
Additional experience in a library or customer service-based role is desired.
This job description is not nor is it intended to be a complete state of all duties, functions, and responsibilities that comprise this position. Employees may be expected to perform additional duties that may not be reflected in this description.
The Huntsville-Madison County Public Library is an Equal Opportunity Employer.
Revised: 05/2021
Salary Description
$12.50/hr, part-time, 20 hours per week

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