Customer Service Specialist
$15.61 - $23.41/hr
JOB SUMMARY Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer ...
New
$15.61 - $23.41/hr
JOB SUMMARY Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer ...
New
$15.61 - $23.41/hr
JOB SUMMARY Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer ...
New
Provo, UT · On-site
$18.36/hr
Oversees assistants and/or volunteers for the purpose of providing orientation, training, and ... Performs circulation activities (e.g. item check-in and check-out, prepare circulation count, lists ...
Provo, UT · On-site
$18.36/hr
Oversees assistants and/or volunteers for the purpose of providing orientation, training, and ... Performs circulation activities (e.g. item check-in and check-out, prepare circulation count, lists ...
$21.88 - $31.73/hr
... circulation desk; sets up meeting venues; provides technology instruction; promotes the Library at outreach events. ESSENTIAL FUNCTIONS: Work regularly at the adult services desk providing ready ...
$21.88 - $31.73/hr
... circulation desk; sets up meeting venues; provides technology instruction; promotes the Library at outreach events. ESSENTIAL FUNCTIONS: Work regularly at the adult services desk providing ready ...
Roy, UT · On-site
$21.88 - $31.73/hr
... circulation desk; sets up meeting venues; provides technology instruction; promotes the Library at outreach events. ESSENTIAL FUNCTIONS: Work regularly at the adult services desk providing ready ...
Roy, UT · On-site
$21.88 - $31.73/hr
... circulation desk; sets up meeting venues; provides technology instruction; promotes the Library at outreach events. ESSENTIAL FUNCTIONS: Work regularly at the adult services desk providing ready ...
Roy, UT · On-site
$32.91 - $49.36/hr
Library PERSONNEL STATUS: Full Time; FLSA Exempt BENEFITS: Health, Dental, Vision, Retirement, 401k ... with circulation, cataloging, IT, finance, and administration colleagues, serving as a bridge ...
Roy, UT · On-site
$32.91 - $49.36/hr
Library PERSONNEL STATUS: Full Time; FLSA Exempt BENEFITS: Health, Dental, Vision, Retirement, 401k ... with circulation, cataloging, IT, finance, and administration colleagues, serving as a bridge ...
Job Summary Assist the Library Media Educational Technology Specialist in media center operations ... media circulation software Required Prior Experience Some library experience preferred Required ...
Job Summary Assist the Library Media Educational Technology Specialist in media center operations ... media circulation software Required Prior Experience Some library experience preferred Required ...
Job Summary Assist the Library Media Educational Technology Specialist in media center operations ... media circulation software Required Prior Experience Some library experience preferred Required ...
Job Summary Assist the Library Media Educational Technology Specialist in media center operations ... media circulation software Required Prior Experience Some library experience preferred Required ...
$6.78 - $8.22
4% of jobs
$8.22 - $9.65
7% of jobs
$9.65 - $11.08
13% of jobs
$11.26 is the 25th percentile. Wages below this are outliers.
$11.08 - $12.51
8% of jobs
$12.51 - $13.95
5% of jobs
The median wage is $14.76 / hr.
$13.95 - $15.38
22% of jobs
$16.36 is the 75th percentile. Wages above this are outliers.
$15.38 - $16.81
23% of jobs
$16.81 - $18.24
8% of jobs
$18.24 - $19.68
1% of jobs
$19.68 - $21.11
3% of jobs
$21.11 - $22.54
5% of jobs
$6
$14
$22
A library circulation assistant provides basic support to the circulation clerk, other library staff, and patrons. Your daily responsibilities involve maintaining circulation and the circulation desk, returning books and reference materials to the shelves, shelf maintenance as necessary, and clerical functions like data entry. Additional duties include checking books, magazines, and other library materials in and out, inputting data, and assisting patrons in person and over the phone. You are responsible for referring in-depth research requests to librarians.
| Aspect | Library Circulation Assistant | Library Clerk |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some positions may prefer library experience | High school diploma or equivalent; minimal certification needed |
| Work Environment | Public library, school library, or academic library setting | Public or academic library, often in customer service roles |
| Job Responsibilities | Checking out/in materials, managing holds, assisting patrons with library systems | Checking out materials, managing returns, assisting with basic library tasks |
| Common Usage | Often used interchangeably in job postings and industry | Similar roles, sometimes used in different regions or institutions |
Both roles involve assisting with library operations and customer service, with slight variations in responsibilities and terminology. The Library Circulation Assistant typically has a broader scope in managing circulation systems, while the Library Clerk may focus more on basic check-out and returns. Both positions require similar credentials and work environments, making them closely related in the library industry.
7.0
Based on 46 frontline employees who took The Breakroom Quiz
488th of 639 rated public administrative organizations
Job Description
JOB SUMMARY
Provides public service in the circulation area to register and issue library cards, check out materials, accept payments for fines and fees, handle inquiries, and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.
MINIMUM QUALIFICATIONS
One (1) year of direct customer service experience.
Must successfully complete the Library Software and cash handling procedures training within sixty (60) days of hire date.
Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.
ESSENTIAL FUNCTIONS
• Provides public service at the Circulation Desk in person and on the phone.
• Collects payments for fines, fees, book sale items, and supplies.
• Resolves customer account problems. Waives or negotiates payment of charges, as appropriate.
• Checks library materials in/out, places holds, renews items, searches for and retrieves materials.
• Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
• Reviews library card applications, verifies eligibility and identification, issues and/or updates library cards.
• Provides information about borrowing policies, library services, and programs, etc.
• Fills and processes hold requests.
• Uses PC and specialized software, payment transaction system, and other library equipment (self-check machines, laser, printer, copier, etc.)
• Assists with technology troubleshooting, both for patrons and with in-house computers and machines as needed.
• Performs assigned support tasks, sorting, shelving, and other clerical duties.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA)
Knowledge of:
• Basic library processes
• Basic cash handling procedures
• General office methods and procedures
Skills and Abilities to:
• Perform data entry/keyboarding
• Operate a PC and other library equipment
• Problem solving and conflict resolution
• Use software programs
• Perform alphabetic and numeric sorting and shelving
• Read, write, and communicate in English
• Deal tactfully and courteously with the general public
• Concentrate and accomplish detail-oriented tasks
• Organize workloads and prioritize tasks to adhere to deadlines
• Respond quickly to changing priorities
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed primarily indoors, with occasional exposure to outdoor weather conditions when emptying book drops. Significant standing and walking, repetitive movements, ability to bend, kneel, stoop, reach, lift up to 30 pounds, and push/pull a loaded shelving cart weighing up to 150 pounds.
IMPORTANT INFORMATION REGARDING THIS POSITION
Work schedules include day, evening, and alternate Friday/Saturday shifts.
Job LocationsUS-UT-HERRIMAN
Requisition ID2026-40962
of Openings1Requisition Post Information* : Posted Date2 hours ago(5/27/2026 5:02 PM)
SLCO Department (Portal Searching)Library Services
Location : LocationUS-UT-HERRIMAN
Location : Address5380 W HERRIMAN MAIN ST
Location : Postal Code84096
Position Type (Portal Searching)Regular Part-Time (Merit)
Requisition Post Information* : Post End Date6/2/2026
Grade010
Posted Min$15.61/Hr.
Posted Max$23.41/Hr.
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Public administration
1,001 - 5,000 Employees
Salt Lake City, UT, US
1852