Asheville City Schools Job Description
Job Title: Media and Technology Assistant
Job Status: Full-Time/11-Month
Location: Central OfficeÂ
Contact: Matt.Whiteside@acsgmail.net
MEDIA AND TECHNOLOGY ASSISTANTÂ
Salary Grade NC06Â
NATURE OF WORKÂ
An employee in this class performs tasks to aid in the ongoing support of teachers and students using the school libraries and computers. The employee provides support to the school Media Coordinator in library processes such as shelving books, book checkout, inventory management, clerical duties, as well as technology hardware and software support for faculty, staff, and students. Tasks include troubleshooting problems such as logging on to computer systems, password assistance, printing malfunctions, and responding to routine error messages. In some cases, the employee will research appropriate manuals to find answers. District technology staff will provide training and support to the Media and Technology Assistant.Â
ILLUSTRATIVE EXAMPLES OF WORKÂ
Label devices, carts, and booksÂ
Shelve booksÂ
Assist students with circulationÂ
Assist with student technology useÂ
Assist with lessons in the school libraryÂ
InventoryÂ
Clerical supportÂ
Make copiesÂ
Ensure equipment is working properlyÂ
Provide timely resolution of computer problems by providing solutions or referrals
Install and configure softwareÂ
Communicate with users to troubleshoot and determine needsÂ
Communicate with the appropriate technical staffÂ
Work collaboratively with media and technology staffÂ
Maintain accurate recordsÂ
Prioritize technology help requests within a ticket systemÂ
Document work within a ticket systemÂ
Other technology duties as assigned by the IT Director or the Senior Network AdministratorÂ
KNOWLEDGE, SKILLS, AND ABILITIESÂ
General knowledge of computers and librariesÂ
Ability to communicate with users to determine the nature of problemsÂ
Ability to communicate effectively with users who may not be adept at clarifying problem situationsÂ
Ability to assist users with applicationsÂ
Ability to establish and maintain effective working relationshipsÂ
Ability to comprehend the purpose of teacher-designed strategies as a fulfillment of the instructional objectivesÂ
Ability to solve most minor problems independentlyÂ
SUGGESTED TRAINING AND EXPERIENCE
Graduation from high school and two years of experience in the use of computers
An equivalent combination of training and experience that provides the required knowledge, skills, and abilities for the position.Â
REPORTS TOÂ