Lessons Manager Jobs (NOW HIRING)

Description:
Do you have a passion for skiing AND for managing a high-performing team of employees? As the Private Lessons Manager, you'll get the best of both worlds. This is a great opportunity to work as a leader on the Ski and Snowboard School's management team and make a meaning contribution to the short- and long-term success of our program. You will have the ability to create amazing work experiences and build lasting relationships with staff and guests.
Summary:
Responsible for all aspects of leadership, administration, staff management and guest interaction regarding all Private Lesson programs. Manage all functions of operations of Private Lesson School by performing the following duties:
Essential Duties and Responsibilities: (Other duties may be assigned):

• Ensure accuracy, confidentiality, and timeliness of records generated in the Private Lesson Programs.
• Make recommendations for future program pricing structure and new programs.
• Propose programs for training for the upcoming season.
• Assists in monitoring all aspects of revenue generation to meet or exceed budget expectations.
• Oversee Private Premier (swag, lesson assignments, program development, program corporate partnerships).
• Assures all employees have an annual performance evaluation.
• Control wage/expense to revenue ratios and operational configuration.
• Assigns work to instructors according to established criteria.
• Assists with auditing and approving staff wages and incentive pay.
• Attends appropriate daily instructor line-ups and morning meetings.
• Oversee Supervisors to ensure adequate staffing, appropriate scheduling, and the administration and assignment of private lessons.
• Observes staff to detect and correct mistakes, helping maximize efficiency and effectiveness.
• Addresses staff and guest issues with compassion and professionalism.
• Must be well groomed to represent the product in the highest level of professionalism at all times.
• Work with Sales Team and other managers to maximize retail inventory.
• Educates and generates employees support for company policies in an enthusiastic manner.
• Communicate with staff daily.
• Models the company goals and expectations.
• Models the essence of exemplary guest service and professional instruction.
• Trains sales staff about Ski & Snowboard School Program products and structure.
• Attends to and finalizes all administrative work on a daily basis.
• Explains and enforces safety protocols, rules, and regulations.
• Attends all appropriate departmental and company-wide meetings.
• Participate in all necessary training clinics and events to maintain current and up to date PSIA/AASI certification.
• Seeks to upgrade teaching and sliding skills to better serve staff and guests and obtain a better understanding of the instructor's job.
• Responds to incidents and accidents in lessons professionally and quickly.
• Prepares all paperwork in a timely and accurate manner.
• Create and maintain priority system and pay matrix for instructors.
• Provide a guest experience that exceeds the guest's expectations.
• Supports Telluride Ski & Golf sustainability and safety initiatives.
• Adheres to Telluride Ski & Golf policies and procedures.
• Knowledge of and adheres to Skier Responsibility Code and Colorado Skier Safety Act.

Supervisory Responsibilities:
Manage 1 Assistant Manager and a total of 100-120 employees in Private Lesson programs. Responsible for the overall direction, coordination, and evaluation of said programs. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws; Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Loves to ski/board and shares that experience enthusiastically.
• Models PSIA/AASI and promotes the benefits of it.
• Communication, planning and leadership skills.
• Provides constant model of professionalism.
• Has base knowledge of philosophies.
• Ability to recognize valid suggestions and work as a team player.
• Ability to keep confidential facts.
• Ability to work within a budget.

Experience:
At least 5 seasons related experience and as manager or supervisor preferred.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence; Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must be able to deal with conflict situations in a calm and clear mined manner. Ability to deliver disciplinary actions as required within company policies regardless of personal relationships with staff.
Computer Skills:
Possession of strong computer skills are critical to successful performance in role. To perform this job successfully, an individual must have proficiency with the Microsoft Office Suite (including Outlook, Excel, PowerPoint, and Word). Basic knowledge of RTP, HTML, and social media preferred. ProCard experience seen as an advantage.
Certificates, Licenses, Registrations:
PSIA/ASSI Level 2 Certification minimum.
Other Skills and Abilities:

• Able to use equipment: boots, bindings, poles, skis, and snowboards.
• Must be able to perform advanced ski/snowboard skills on advanced-level terrain.
• Must be able to work extra days and holidays as business requires.
• Must be able to function effectively at elevations of 10,000 feet or higher.
• Must be able to function effectively in inclement weather conditions.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand, walk and listen. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 50 lbs, frequently lift and/or move up to 100 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate. Create a fun, challenging and accountable work environment that inspires staff to professionally thrive and personally develop.
Benefits include:

• Access to Group Health Insurance program.
• An unrestricted, full Employee Season Pass + dependent season passes.
• Discounts at select resort retail outlets.
• Discounts on lessons for friends and family.
• Competitive pay structure, including PTO and Vacation accrual.
• Real Deal lift tickets that give access to free skiing at many Colorado resorts.
• $50 lift tickets at Vail Resort-owned ski areas.
• Access to Telluride Ski Resort Employee Shuttle transportation to and from neighboring towns.
• Reimbursement for PSIA/AASI Certification Exam fees.

Successful completion of Post-Offer, Pre-Employment background check will be required for those who are extended a job offer. Failure to disclose history as well as convictions of felony and serious misdemeanors may disqualify you from employment as an instructor. Serious misdemeanors can be, but not limited to, crimes of violence and crimes that speak to a person's honesty and integrity, such as perjury or theft.
The pay range for this position is $2500-$2750/bi-weekly depending on experience and other factors.
FTYR Benefits include Group Health (Medical, Dental, Vision, Life & AD&D), 401(K) Match, Flexible Spending, Paid Time Off, Mix of Vacation Time/Sick Time
Benefits include ski pass, dependent passes (for full time commitment), discounted lift tickets, lift tickets at other CO resorts, discounted employee shuttles and discounted meals and lodging and ski school discounts