Lessons Manager Jobs in Springfield, MO (NOW HIRING)

Position Summary: This position is responsible for managing food process piping projects from start to finish. This includes scope, design and bidding of potential projects as well as assistance and support of field installation crews. Must be able to manage multiple projects simultaneously at food plants throughout the USA as well as manage projects in house.

In addition, this position requires excellent written and verbal communication and customer service skills for corresponding with co-workers as well as external customers and vendors.

CSI employees are fully engaged in our culture, committed to excellence, and willing to learn, grow and develop their skills. CSI People demonstrate energy and excitement about our industry and daily challenge themselves to provide excellent sales and service to our customers.
Goal setting (personal and professional)
Customer centric focus (internal and external)
Being a risk taker is willing to step out of comfort zone
Recognizing failures and applying lessons learned
Having a positive approach to conflict to avoid stagnation within the organization
Continuous personal and professional development
Question and challenge the status quo when appropriate
Consistent usage of CSI systems and processes
A high level of customer engagement and dedication to fulfilling customer needs
Intellectual humility by constantly learning, accepting coaching, and embracing failure to gain lessons.

The job functions listed are a guideline and may require updating as changes occur.

Primary Functions
Provide quotes or proposals to customers. (Installation, Equipment, or Systems)
Respond to customer requests for information
Ensure proper documentation for billing and costing of each job is provided to the Process Engineering support staff
Ensure compliance with all safety rules, regulations and procedures trained and/or implemented by CSI staff
Maintain all customer and prospect accounts and contacts in CSIs CRM software per training and published procedures.
Follow-up with customer after field project is completed for feedback on satisfaction
Follow-up on quotes and proposals
Update customers regarding current projects
Provide design assistance pertaining to possible installation services
Visit future or possible customer sites to provide assistance in design or scope of project
Prepare project projection reports on a monthly basis to determine job performance and communicate performance to management.
Visit current installation sites to provide any assistance and support necessary to field staff
Approve invoices that are directly related to projects
Design process piping systems, with the aid of the Process Engineering Group, with concise calculations and documentation
Develop AutoCAD drawings as required for projects, typically P & ID and layout drawings
Provide technical support to controls system engineers during process start-up
Provide overall project management of all contractors as required and maintain MS Project Gantt charts
Define scope and bill of materials for projects
Provide a concise design and scope package to the Installation Services Manager and Job Superintendent at the beginning of execution phase of projects. Provide scope and delegation of responsibilities.
Compare actual data with forecast data after jobs are completed to improve quoting accuracy
and techniques
Track and control project cost and schedule

Secondary Functions
Assist customers contacting CSI for technical assistance
Size pumps for various applications
Assist co-workers with technical issues
Conduct and prepare detailed evaluations on their peers performance in appraisals by a means of unbiased scoring while including descriptive comments or notations on their associated actions

About CSI:

CSI provides state-of-the-art stainless-steel process equipment and service for the food, dairy, beverage, pharmaceutical, and personal care industries. We are a growing company with a passion for providing superior customer service. Our work environment is rooted in respect, teamwork, continual learning, and growth... with a large dose of community and fun!

We believe our employees are our greatest resource and are committed to investing in our team. We offer a wide range of benefits including health and wellness, paid time off, retirement planning and continuing education support. We also enjoy hosting company luncheons, casual Fridays, a wellness program and providing opportunities for volunteering in local community charitable events!

Salary: Total compensation $110-$140 annually

Education/Training:

• High school diploma or equivalent, required
• BS Industrial Management or related degree, preferred
• Project Management Professional (PMP) Certification, preferred

Experience:

• 3 years managing or designing process systems projects
• Project management
• Piping design, pipe fitting, or welding
• Industrial food system processing environments System design, equipment, and instrumentation selection
• CAD design computer proficiency

Skills

• Computer proficiency with word processing, spreadsheet and/or database

Standard workday is 8:00 a.m. to 5:00 p.m. Monday through Friday. More than 40 hours per week will normally be required in order to achieve the productivity necessary for this position. Overnight travel, Saturday, Sunday and holiday hours will be required. Travel via plane or vehicle may also be required.

This position requires the ability to interact with employees verbally and in writing, remain in a stationary position for 80% of the workday, have close visual acuity, and constantly operate a computer and other office productivity equipment, such as a phone, copy/fax/scan machine, computer keyboard and mouse with or without reasonable accommodation. This position also requires the ability to occasionally lift, stoop, bend, and lift office products and supplies, up to 20 pounds.

CSI has a long standing policy of Equal Opportunity in employment. Our practice is to fill positions by selecting applicants who can perform the work in a competent and professional manner. We do not discriminate on the basis of age, sex, race, color, religion, national origin, sexual orientation, gender identity, protected veteran status, or individuals with disability. U.S. federal law requires completion of employment eligibility verification upon hire. CSI participates in E-Verify. Must have the right to work in the United States.