Learning Development Program Coordinator Jobs in Tennessee

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!J ob Titl e : Learning & Development Lead, Care ManagementJOB SUMMARY:The Learning and Development Lead, Care Management is responsible for designing, implementing, and evaluating training programs to enhance competencies and professional growth within MHC’s Care Management team. This role collaborates with leadership to assess learning needs, develop educational strategies, and ensure training aligns with best practices, regulatory requirements, and value-based care principles. The Learning and Development Lead will oversee training operations, lead cross-functional initiatives, and drive continuous learning to improve patient outcomes and care coordination.RESPONSIBILITIES:Training Program Development & Implementation:Develop and implement comprehensive training programs to enhance care management competencies and support professional development.Ensure all training programs align with evidence-based care management practices, value-based care models, and regulatory requirements.Learning Needs Assessment & Strategy:Collaborate with leadership to assess staff learning needs and develop targeted training strategies.Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics.Operational Management & Compliance:Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized care management skill development.Ensure training content meets accreditation standards, regulatory compliance, and organizational policies.Cross-Functional Collaboration & Leadership:Work closely with the Director of Value-Based Care, care management teams, and other departments to align training efforts with organizational goals.Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills.Performance Improvement & Innovation:Monitor and analyze training outcomes to identify opportunities for process improvement and curriculum enhancement.Implement innovative learning methodologies, including digital learning platforms and simulation-based training.Other R es pon s ibi l it i e s :Ensure compliance with corporate training policies, safety regulations, and nursing practice standards.Stay informed of industry trends, best practices, and advancements in nursing education.C omp ly w ith a ll C o rp o rate C o mp l ia n ce po l i ci e s, p ractices a n d p ro c e du res.Res pon sib l e f o r a t t end i n g a ll m a nd a t o ry i n - s e r v ices, c on ti nu ing e du c a ti o n an d an n ua l h ea lth re q u i r e m en ts.Re po rt a ll un e t h ical a ct i v ities to s upe r v isor, Corp o ra t e C o mp l i an c e O f f i c e , V a lu e s H o tline n u m b e r or H u m a n R e s ou rce Di r e ct o r.Co m p ly w ith a ll O SHA an d s a f e ty po l i cies, p r a ctic e s, a n d p roc e d u re s . R e p o rt a ll un s a fe p r a ctic e s o r accid e n ts to s u p e r v iso r , S a f e ty Su p e r v isor and / o r O S HA Co o rd i na t o r.W i ll b e c o m p l i an t w ith t h e r e le v an t re g u l a ti on s c on c e rn i n g th e p r i v a cy an d s e c u r i ty o f c on s u m e r ’ s p rot e c t e d hea l t h i n f o r m a ti o n (PHI) a s e s t ab l i s he d b y t h e H e a lth I n s u r a n ce P o rta b i l ity an d A c c o u n t a b i l ity A ct o f 1 9 9 6 (HI P AA).P a rtic i pa t e in p r oa cti v e te a m e f fo rts to a c h ie v e d e pa r t me n t a l a n d c o mp a n y g oa ls.P e r f o rm o t he r d u ti e s a s a ssi g ned.Pro v ide l eade r s h ip to o t he rs t h r ou g h e x a m p le an d s ha r i n g o f k no w le d g e /skil l.Follow a ll po l i cies a n d p ro c e d u res s e t b y th e A g en c y.REQUIREMENTS:E sse n t i a l S k i l l s a nd E x pe r i e n c e :Bachelor’s degree in Healthcare Administration , Public Health, Nursing, Social Work, or a related field required ; Master’s degree preferred.Minimum of 3-5 years of experience in care management, value-based care, or healthcare training roles.Strong understanding of care management principles, value-based care models, and adult learning methodologies.Experience in developing and implementing training programs in a healthcare setting preferred.Excellent communication, leadership, and problem-solving skills.Strong understanding of clinical operations and healthcare quality metrics.Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.Excellent leadership, communication, and stakeholder engagement skills.Experience working within behavioral health or mental health settings is a plus.E sse n t i a l R e quir e m e n ts for the P os i tion:Valid Tennessee Driver’s LicenseAcceptable Motor Vehicle Report (MVR)Acceptable Criminal Background InvestigationCell PhoneABOUT YOU |CORE SKILLS:Core Competen c i e s :Leadership SkillsAbility to lead by exampleAbility to make sound decisions quickly and decisivelyAbility to motivate staffAbility to identify strengths and weaknesses of team and develop solutions to combat weaknesses and utilize strengthsIs cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful timesClearly and comfortable delegates tasks; broadly shares both responsibility and accountabilityTeam OrientedAssist teammates as neededCreates and maintains a climate in which teammates want to do their bestCan quickly find common ground and solve problems for the good of the teamInterpersonal SkillsCan negotiate skillfully in difficult situations with both internal and externa l groups; can win concessions without damaging relationships; can be both direct and forceful as well as diplomaticCustomer ServiceInternal & external customer service indicative of mutual respect & trustJoint Commission Competencies:Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.Suicide Specific Triage Assessments – use of C-SSRS and suicide specific assessment.Appropriate use of Therapeutic Options De-escalation and Restraint.Appropriate Triage Disposition for supported by clinically based rationale.Professional and complete communication and coordination of care.Appropriate use of Therapeutic Options De-escalation.Actively participates in consultation process.Maintain timely availability for calls through appropriate logging in and logging out.Establish further care by scheduling and completing follow up calls.Complete all clinical documentation in specified time periods.Complete all Crisis Management System documentation in a timely manner .Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.Demonstrates appropriate infection prevention and control through proper hand hygiene.Demonstrates evidenced informed practice related to substance use disorders.Demonstrates evidenced informed practice related to clinical care of children and youth.Reporting t o this Po s ition:N/AP h y s i ca l De ma nds a n d W o r k E n v ironm e n t :T h e p h y sical de m and s an d w o rk e n v i r onmen t c ha rac t e r i stics de scr ib e d h e re a re re p res e n t a ti v e o f t ho s e tha t must b e me t b y a n e mp lo y e e t o s u c c e s s f u l l y pe r f o r m t h e e ss e n ti a l f u n cti on s o f th is j ob . R ea s o n a b le a cc om mo d a ti o n s m a y b e m a d e t o en a b le in d i v id ua ls w ith d isa b i l ities t o p e r f o rm t h e e ss e n ti a l f u n cti on s .Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.Work environment: The noise level in the work environment is usually moderate.BENEFITS:Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available:Medical Insurance/Prescription Drug CoverageHealth Savings AccountDental InsuranceVision InsuranceBasic Life and AD&D InsuranceShort- & Long-Term DisabilitySupplemental Life InsuranceCancer InsuranceAccident InsuranceCritical Illness Insurance403b - Retirement PlanCalm App for medication and mental healthGym membership discountsMental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. #J-18808-Ljbffr