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Learning Development In Hospitality Jobs in Hawaii

FAIRMONT

... Learning & Development focused)supports the development and delivery of key People and Culture ... hospitality in Hawaii. This position plays a key role in supporting colleague engagement and ...

AccorHotel

$80K - $90K/yr

... Learning & Development focused)supports the development and delivery of key People and Culture ... hospitality in Hawaii. This position plays a key role in supporting colleague engagement and ...

HRI Hospitality

Bachelor's degree in Hospitality, Business, or related field preferred. * Hospitality or beverage ... Strong leadership, communication, and team development abilities. * Thorough understanding of ...

F-L Management Inc

Front Office Manager

Honolulu, HI · On-site

$26 - $30/hr

Certification in hospitality management or customer service excellence. * Multilingual abilities to assist a diverse guest population. * Demonstrated leadership training or management development ...

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Learning Development In Hospitality information

What is learning and development in hospitality?

Learning and development in hospitality refers to the process of training and educating employees within the hospitality industry—such as hotels, restaurants, and resorts—to improve their skills, knowledge, and performance. This can include onboarding, technical training, customer service workshops, leadership programs, and ongoing professional development. The goal is to enhance guest experiences, increase employee satisfaction, and support business growth by ensuring staff are well-equipped to meet industry standards and expectations.

What is the difference between Learning Development In Hospitality vs Hospitality Trainer?

AspectLearning Development In HospitalityHospitality Trainer
CredentialsTypically requires certifications in instructional design, adult learning, or hospitality managementOften requires certifications in hospitality, training, or related fields
Work EnvironmentDesigns and implements training programs within hotels, resorts, or hospitality companiesDelivers training sessions directly to staff in hospitality settings
Employer & Industry UsageUsed by hospitality organizations to develop employee skills and knowledgeCommonly employed as a role within hospitality companies or training agencies

Learning Development In Hospitality focuses on creating comprehensive training programs and curricula, while Hospitality Trainers primarily deliver training sessions directly to staff. Both roles aim to improve service quality but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a learning and development professional in hospitality, and why are they important?

To thrive as a Learning and Development professional in hospitality, you need expertise in instructional design, adult learning principles, and a background in hospitality management or training. Familiarity with learning management systems (LMS), e-learning authoring tools, and industry certifications like Certified Hospitality Trainer (CHT) are typically required. Strong communication, cultural awareness, and the ability to inspire and engage diverse teams are vital soft skills. These competencies ensure effective training programs that enhance staff performance and elevate guest experiences in a dynamic, service-oriented industry.

What skills do you develop in learning development in hospitality?

Learning development professionals in hospitality develop skills such as instructional design, training delivery, communication, and customer service. They also gain knowledge of hospitality operations, use of training tools and technology, and often pursue certifications like Certified Hospitality Trainer (CHT) to enhance their expertise.

What are the typical challenges faced by learning and development professionals in the hospitality industry, and how can they be addressed?

Learning and Development professionals in hospitality often encounter challenges such as high employee turnover, diverse workforce backgrounds, and the need to deliver consistent training across multiple locations. To address these, professionals focus on creating flexible training programs, leveraging technology for remote learning, and tailoring content to accommodate different learning styles and cultural backgrounds. Building strong relationships with management and frontline staff helps ensure training is relevant and impactful, while ongoing feedback mechanisms enable continuous improvement.
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What job categories do people searching Learning Development In Hospitality jobs in Hawaii look for? The top searched job categories for Learning Development In Hospitality jobs in Hawaii are:
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Learning Development In Hospitality jobs near you
Infographic showing various Learning Development In Hospitality job openings in Hawaii as of July 2026, with employment types broken down into 1% Internship, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 90% In-person, 6% Hybrid, and 4% Remote job distribution.

People & Culture Manager (Learning & Development)

AccorHotel

Wailea, HI • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 24 days ago

Job description

Company Description
Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaii's only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.
From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!
What is in it for you:
  • Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
  • 401(k)
  • One complimentary duty meal for all employees that work more than 6 hours per shift
  • Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
  • Wellness Offerings
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities

Job Description
The People and Culture Manager (Learning & Development focused)supports the development and delivery of key People and Culture initiatives that strengthen colleague engagement, leadership development and service culture across the hotel. administration and delivery of key People & Culture programs. This role is responsible for designing, implementing and facilitating training programs that develop leadership capability, strengthen service Culture and support the professional growth of our colleagues.
Working closely with department leaders and the People and Culture team, this role ensures learning initiatives align with operational priorities, Fairmont brands standards and the unique spirit of hospitality in Hawaii. This position plays a key role in supporting colleague engagement and developing future leaders by equipping teams with the skills, knowledge, and confidence needed to deliver exceptional experiences for our guest and one another.
Salary range: $80,000 - $90,000
What you will be doing:
Learning & Training Programs:
  • Design, implement and evaluate training programs for leaders and colleagues across all departments.
  • Develop an annual Learning Journey aligned with the hotel priorities, brand initiatives and leadership development goals.
  • Create and facilitate engaging training sessions including leadership development, service culture, compliance and professional skills.

New Colleague Orientation & On Boarding:
  • Lead the hotel's new colleague orientation program, ensuring colleagues are welcomed and introduced to the

the hotel's culture. Responsible for the knowledge gain of the vision, mission, and values of Fairmont.
  • Partner with department leaders to ensure effective functional on boarding and training plans for new colleagues.
  • Oversee the Introductory period review process.

Leadership Development:
  • Facilitate leadership development programs for supervisors, managers and emerging leaders.
  • Coordinate career development initiatives to support internal growth.
  • Provide coaching and guidance to leaders on communication, performance management and team development.

Service Culture and Guest experience:
  • Reinforces Fairmont service standards and hospitality culture through training initiatives
  • Partner with operational leaders to strengthen guest experience through learning initiatives.
  • Support Service Culture recognition programs and actively participated in initiatives such as the Onipa'a Recognition Committee.
  • Deliver all colleague trainings to include Fairmont Service Promise, Service Culture training etc.

Compliance & Required Training
  • Ensure completion of required compliance training and safety training including harassment prevention and workplace safety programs.
  • Maintain accurate records of all trainings, certification expirations, track completion through learning systems and metrics.

Learning Metrics, Reporting & Training Resources
  • Track participation, completion rates and training effectiveness.
  • Provide reporting and insights to P&C leadership to help identify training gaps and development opportunities.
  • Support the management and organization of training materials, learning tools, and development resources used across the hotel.
  • Evaluate training effectiveness through feedback and operational outcomes
  • Identify training gaps and recommend development opportunities.

Collaboration & Colleague support
  • Partner with department leaders to identify learning needs and development opportunities.
  • Partner with People and Culture leadership talent development strategies.
  • Maintain strong colleague relationships and provide coaching and support where needed.
  • Coordinate leadership programs, mentorship opportunities, and career development initiatives.
  • Provide timely, personalized, friendly and efficient service to our colleagues.
  • Have full knowledge of all resort policies.
  • Create an energetic and exciting learning culture for our colleagues.
  • Maintain atmosphere of aloha spirit; be alert to all guests' needs and requests.
  • Ability to focus attention on colleague & guest needs, remaining calm and courteous at all times.

Management in Training program:
  • Oversee and coordinate the hotel's Inspire program ensuring participants receive structured learning.
  • Partner with department leaders to develop meaningful rotations and mentorship opportunities and develop plans for participants.
  • Monitor participant progress and provides feedback to ensure readiness for future leadership roles within the organization.

Succession Planning & Talent Development
  • Partner with the Regional Director of P&C and department leaders to support succession planning and talent development initiatives across the hotel.
  • Identify high -potential colleagues and support the development of individualized growth plans to prepare them for future leadership roles.
  • Assist leaders in building development pathways for supervisors and managers to strengthen the hotels 's internal leadership pipeline.

Colleague Communication & Engagement
  • Support the implementation and ongoing management of communication platform to enhance colleague communication and engagement.
  • Ensure training schedules, learning opportunities, recognition programs, and key People & Culture updates are effectively communicated.

Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including overnight, weekends and holidays, to accommodate the business and demands of the hotel.
Qualifications
Your experience and skills include:
  • Must be able to speak, read, write and understand the English language clearly to facilitate effective communications with colleagues and leaders at all levels of the organization.
  • Strong verbal and written communication skills with the ability to effectively facilitate training sessions, workshops and group discussions.
  • Excellent presentation and facilitation skills, with the ability to engage audiences ranging from new colleagues to department leaders.
  • Ability to design clear, professional training materials, guides and visual learning tools that support colleague understanding and engagement.
  • Strong PowerPoint presentation skills, including the ability to create engaging training decks, visual learning materials and leadership presentations.
  • Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
  • Comfortable presenting to both small groups and large audiences, including leaders, managers and colleagues.
  • Strong interpersonal and relationship building skills with the ability to support and coach leaders.
  • Strong organizational and technical ability to maintain training records, report and learning documentation,
  • Must be able to multi-task and be detail-oriented in a fast paced, high-volume environment. And strong time management skills
  • Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Experience:
  • 2-4years in training, learning and development human resources or hospitality roles with training responsibilities preferred.
  • Previous experience in hotel or hospitality operations is and asset.
  • Experience facilitating training sessions, onboarding programs or team development initiatives preferred.

Licenses or Certificates:
  • SHRM is an asset
  • PHR is an asset
  • Franklin Covey Certification is an asset
  • Hospitality Leadership programs is an asset

Education:
  • Bachelors' degree in HR, Hospitality, Organizational Development, Education, or related field preferred.
  • Equivalent leadership experience in hospitality or training environments will be considered.

Additional Information
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our 'ohana today: Visit our website to learn more about living and working for Fairmont Hawai'i. www.fairmonthawaiijobs.com
Why work for Accor? You can discover a world where life pulses with passion!
Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.
Hospitality is a work of heart! #fairmontcareers #alwayskealani

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