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Learning And Development Assistant Jobs in Illinois

Northwestern University

Learning Engineer

Evanston, IL · On-site

$72.34K - $86K/yr

IT Teaching & Learning Tech Salary/Grade: ITS/78 Target hiring range for this position will be ... development work of instructors, educational technology support staff, and teaching assistants. * 1 ...

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Learning And Development Assistant information

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$13

$39

$81

How much do learning and development assistant jobs pay per hour?

As of May 28, 2026, the average hourly pay for learning and development assistant in Illinois is $39.62, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $67.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Learning and Development Assistant, and why are they important?

To thrive as a Learning and Development Assistant, you need strong organizational skills, attention to detail, and a background in human resources, training, or a related field—often supported by a relevant degree or certification. Familiarity with Learning Management Systems (LMS), Microsoft Office Suite, and e-learning tools is typically required. Excellent communication, problem-solving abilities, and a proactive attitude help you support training initiatives and collaborate with stakeholders. These skills ensure effective coordination, smooth program delivery, and a positive learning experience for employees.

What are some common challenges faced by Learning and Development Assistants, and how can they be addressed?

Learning and Development Assistants often juggle multiple tasks such as coordinating training sessions, managing schedules, and tracking training outcomes. A common challenge is balancing administrative duties with the need to provide meaningful support to trainers and participants. Staying organized with digital tools and maintaining clear communication with team members can help manage these demands. Additionally, proactively seeking feedback and being adaptable in a fast-changing environment can enhance effectiveness in this role.

What does a Learning and Development Assistant do?

A Learning and Development Assistant supports the planning, coordination, and delivery of training programs within an organization. They help organize training sessions, maintain learning materials, track employee progress, and handle administrative tasks related to staff development. Their role is crucial in ensuring employees have access to the resources and opportunities needed to grow their skills and advance professionally. They often work closely with trainers, managers, and human resources to implement effective learning strategies.

What is the difference between Learning And Development Assistant vs Training Coordinator?

AspectLearning And Development AssistantTraining Coordinator
CredentialsTypically requires a bachelor's degree in HR, education, or related fieldsUsually requires a bachelor's degree, often in HR, business, or related areas
Work EnvironmentWorks within HR or L&D departments, supporting training programsWorks in HR or training departments, organizing and scheduling training sessions
Employer & Industry UsageCommon in corporate, nonprofit, and educational sectorsWidely used in corporate and organizational training settings

Both roles support employee development, but Learning And Development Assistants focus more on program support and content, while Training Coordinators handle logistics and scheduling of training sessions.

What are the most commonly searched types of Learning And Development jobs in Illinois? The most popular types of Learning And Development jobs in Illinois are:
What are popular job titles related to Learning And Development Assistant jobs in Illinois? For Learning And Development Assistant jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Learning And Development Assistant jobs in Illinois look for? The top searched job categories for Learning And Development Assistant jobs in Illinois are:
What cities in Illinois are hiring for Learning And Development Assistant jobs? Cities in Illinois with the most Learning And Development Assistant job openings:
What are popular job titles related to Learning And Development Assistant jobs in IL? For Learning And Development Assistant jobs in IL, the most frequently searched job titles are:
Learning And Development Assistant jobs near you
Infographic showing various Learning And Development Assistant job openings in Illinois as of May 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $82,413 per year, or $39.6 per hour.
Supervisor, Learning & Development

Supervisor, Learning & Development

COLE-PARMER INSTRUMENT COMPANY

Vernon Hills, IL • On-site

$80K - $92K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Job Title: Supervisor, Learning & Development

Reports To: Director, Customer Experience

Position Location: Vernon Hills, IL

Work Type: Hybrid

FLSA Status (Exempt/Non-Exempt): Exempt

Position Summary:


The Learning and Development Supervisor is responsible for leading the design, implementation, and continuous improvement of training programs for customer service and technical/application support teams. Reporting to the Customer Service Director, this role ensures that frontline teams are equipped with the product knowledge, technical expertise, and customer engagement skills required to deliver exceptional service. The role oversees a team of L&D Specialists and owns quality monitoring, coaching frameworks, and performance enablement, driving measurable improvements in customer experience, operational efficiency, and team productivity through data-driven and AI-enabled learning solutions.


Key Responsibilities:

  • Develop and execute an L&D strategy aligned with customer service goals, KPIs, and business objectives.
  • Lead and develop a team of L&D Specialists supporting customer service and technical/application support.
  • Design and deliver training across onboarding, product knowledge, troubleshooting, customer service, and leadership development.
  • Partner with Customer Service and Technical Support leaders to identify performance gaps and implement targeted solutions.
  • Build structured learning paths supporting pre- and post-sales application support and the end-to-end customer journey.
  • Ensuring training reflects real customer scenarios, product updates, and operational workflows.
  • Manage learning systems, certifications, and knowledge platforms to support frontline performance.
  • Leverage AI to create adaptive learning, generate content, and improve knowledge accessibility.
  • Use data and AI-driven insights to identify skill gaps, predict needs, and enhance training effectiveness.
  • Implement AI-enabled tools (chatbots, simulations, virtual assistants) for continuous, on-demand learning.
  • Measure training impact using metrics such as CSAT, NPS, time to proficiency, and resolution times.
  • Establish quality monitoring frameworks, scorecards, and evaluation processes for customer interactions.
  • Drive process improvements in onboarding, training efficiency, and service delivery.
  • Support change management for new products, tools, and processes.
  • Build leadership development pathways for supervisors and high-potential employees.
  • Collaborate with product and technical SMEs to ensure training accuracy and relevance.
  • Apply blended learning strategies to improve engagement, retention, and scalability.
  • Stay current on trends in customer service, technical support, and AI-driven learning.
  • Ensure training supports compliance, consistency, and operational excellence.
  • Performs other duties as assigned.


Education:

  • Bachelor’s degree in Business Administration, Life Science or a related field required.

Experience:

  • 3+ years of progressive experience in Learning & Development, Training, or Customer Service Enablement
  • 2+ years of experience in leadership or supervisory role managing trainers or L&D specialists


Minimum Requirements/Qualifications:

  • Strong understanding of customer service operations, support workflows, and technical support environments
  • Ability to translate complex product and technical concepts into practical, customer-facing training.
  • Experience using customer service metrics (e.g., CSAT, NPS, resolution time, first contact resolution) to inform training strategies.
  • Strong leadership and coaching skills with the ability to influence frontline performance.
  • Excellent facilitation, communication, and stakeholder management abilities
  • Data-driven mindset with the ability to analyze performance trends and identify skill gaps.
  • Strong project management and organizational skills in a fast-paced operational environment
  • Experience with AI-powered tools for learning, content creation, and workflow optimization preferred.
  • Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other essential time constraints.
  • Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.
  • Strong work ethic and an ability to excel within a rapidly changing and growing organization.


Compensation & Benefits:

  • Salary Range: $80,000-$92,000, depending on location, experience, and qualifications.
  • Benefits coverage begins day 1, including the following:
    1. Medical, Dental, Vision Insurance
    2. Disability Insurance
    3. Life Insurance
    4. 401(k) company match
    5. Paid Time Off (15 days annually)
    6. Paid Holiday time (10 company-designated days)
    7. Tuition Assistance
    8. Additional benefits available with company package



This position has not been approved for Relocation Assistance.


The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not an exhaustive list of all of the duties and responsibilities associated with it.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.