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Key Account Manager Jobs in Springfield, MA (NOW HIRING)

Encompass IT

MSP Account Manager

Manchester, CT

Key Responsibilities Client Relationship Management * Serve as the primary liaison between the MSP ... Account Growth and Retention * Identify upselling and cross-selling opportunities, such as ...

Encompass IT

MSP Account Manager

Manchester, CT · On-site

$50/hr

Key Responsibilities Client Relationship Management * Serve as the primary liaison between the MSP ... Account Growth and Retention * Identify upselling and cross-selling opportunities, such as ...

Yellowstone Landscape

Account Manager

Chicopee, MA

As an Account Manager you'll feel right at home in your "field" office, always being on the go ... Plant knowledge is key. * Someone who loves a challenge - Mother Nature, budgets, short staffed on ...

Reachdesk Ltd

Commercial Account Manager

Hartford, CT · On-site +1

A key part of the role is helping customers get the most value from Reachdesk by identifying ... in account management, account executive, renewals, or similar commercially oriented roles with ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · On-site +1

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

Kobie Marketing

Sr. Account Manager

Hartford, CT · Remote

About the team and what we'll build together As a Senior Account Manager, you will be responsible for providing planning, operational and optimization support for one of Kobie's key accounts and ...

Manufacturing Inc

Account Manager

Agawam, MA

$25 - $33/hr

Account Manager Pay: $25 - $33/hr What's In It For You? This is an excellent opportunity to join a company that values a supportive work environment and provides clear pathways for professional ...

Mountain View Landscapes

Account Manager

Wilbraham, MA

$60K - $70K/yr

We are seeking a dedicated Account Manager to join our Wilbraham branch. In this role, you will serve as the Operations Account Manager for the Wilbraham Landscape Maintenance team. Our Wilbraham ...

Rent-A-Center

Bilingual Account Manager

East Hartford, CT · On-site

$19.30 - $19.55/hr

Key Responsibilities Oversee an assigned portfolio of accounts while building and maintaining ... management tools Complete assigned routes for deliveries, pickups, and account follow-ups Deliver ...

Rent-A-Center

Bilingual Account Manager

East Hartford, CT · On-site

$19.30 - $19.55/hr

Key Responsibilities • Oversee an assigned portfolio of accounts while building and maintaining ... management tools • Complete assigned routes for deliveries, pickups, and account follow-ups • ...

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All JobsKey Account JobsKey Account Manager JobsKey Account Manager Jobs in Springfield, MA

Key Account Manager information

See Springfield, MA salary details

$39.9K

$92.2K

$139K

How much do key account manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for key account manager in Springfield, MA is $92,239.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,700.00 and $110,600.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

Key Account Managers in industries such as technology, pharmaceuticals, and finance can earn $300,000 or more annually, especially with experience, performance bonuses, and leadership responsibilities. High-level executive roles like sales directors or regional managers may also reach this compensation level, often requiring strong negotiation skills and industry expertise.

What are the key skills and qualifications needed to thrive as a Key Account Manager, and why are they important?

To thrive as a Key Account Manager, you need strong sales acumen, relationship management skills, and a background in business or a related field, often supported by a bachelor's degree. Familiarity with CRM software like Salesforce, data analysis tools, and sales reporting systems is typically required. Exceptional communication, negotiation, and problem-solving abilities help you build trust and deliver value to key clients. These skills and qualities are crucial for maintaining long-term client partnerships and driving revenue growth for the organization.

What does a Key Account Manager do?

A Key Account Manager is responsible for maintaining and growing relationships with an organization’s most important clients. They develop strategic account plans, coordinate with sales and support teams, and ensure client satisfaction to maximize revenue and retention. Strong communication, negotiation skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

How much does the average Key Account Manager make?

The average Key Account Manager salary in the United States is approximately $80,000 to $120,000 per year, depending on experience, industry, and location. Senior roles or those in high-demand sectors can earn higher compensation, often including bonuses and commissions. Strong communication and negotiation skills are essential for success in this role.

What is the difference between Key Account Manager vs Sales Executive?

AspectKey Account ManagerSales Executive
Primary FocusManaging key client relationships and strategic accountsGenerating new sales and acquiring new clients
Work EnvironmentLong-term client engagement, account planningActive prospecting, sales pitches, and closing deals
Required CredentialsRelevant sales or business degree, experience in account managementSales or marketing background, often less specialized
Industry UsageCommon in B2B sectors like tech, manufacturing, and servicesWidespread across retail, wholesale, and B2B sales

While both roles involve sales, the Key Account Manager focuses on maintaining and growing existing key accounts through strategic relationship management. In contrast, the Sales Executive primarily seeks new clients and sales opportunities. Understanding these differences helps in choosing the right career path or job search focus.

What Do Key Account Managers Do?

Key account managers cultivate relationships with a company’s most important clients. As the key account manager, you identify the needs of these clients and suggest solutions to achieve their goals. You are the primary point of contact between the client and the company, so earning the client’s trust and resolving problems that arise quickly and efficiently are vital to this position. The primary purpose of this position is to expand the relationship with these clients to help the company grow.

What is the salary of a Key Account Manager?

The salary of a Key Account Manager typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Many roles also include bonuses and commissions based on sales performance, and strong communication and negotiation skills are essential for success in this position.

What is a Key Account Manager?

A Key Account Manager (KAM) is a professional responsible for building and maintaining strong relationships with an organization's most important clients, known as key accounts. Their primary role is to understand the clients' needs, provide tailored solutions, and ensure long-term satisfaction and loyalty. Key Account Managers work closely with both the client and internal teams to deliver exceptional service, negotiate contracts, and identify new business opportunities. Their efforts help drive revenue growth and secure strategic partnerships for the company.

How does a Key Account Manager typically collaborate with internal teams to meet client needs?

Key Account Managers work closely with internal teams such as sales, marketing, product development, and customer support to ensure client requirements are understood and met. They act as a bridge, communicating client feedback and expectations to these teams and coordinating efforts to deliver tailored solutions. Regular strategy meetings and status updates are common to align objectives and resolve any challenges quickly. This collaboration is essential for building long-term client relationships and achieving account growth targets.
More about Key Account Manager jobs
What job categories do people searching Key Account Manager jobs in Springfield, MA look for? The top searched job categories for Key Account Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Key Account Manager jobs? Cities near Springfield, MA with the most Key Account Manager job openings:
Key Account Manager jobs near you
Infographic showing various Key Account Manager job openings in Springfield, MA as of July 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $92,239 per year, or $44.3 per hour.
MSP Account Manager

MSP Account Manager

Encompass IT

Manchester, CT

Full-time

Re-posted 5 days ago

Job description

Job Summary

The MSP Account Manager serves as the primary point of contact for clients, ensuring their satisfaction, retention, and growth. This role focuses on building strong relationships, identifying business needs, and presenting solutions to address IT challenges. The Account Manager works collaboratively with technical teams to deliver superior service and achieve company objectives.



Key Responsibilities


Client Relationship Management


  • Serve as the primary liaison between the MSP and assigned clients, maintaining regular communication.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Conduct quarterly business reviews (QBRs) to discuss performance, project updates, and future plans.
  • Act as the escalation point for any client concerns, ensuring timely resolution and satisfaction.


Account Growth and Retention


  • Identify upselling and cross-selling opportunities, such as additional services, security solutions, or project work.
  • Develop strategies to meet and exceed account growth and retention goals.
  • Monitor and address risks related to client satisfaction or service delivery.
  • Prepare and present proposals for new services or upgrades.


Service Delivery Coordination


  • Collaborate with technical teams to ensure clients receive agreed-upon services as outlined in their contracts.
  • Ensure all service-level agreements (SLAs) are met or exceeded.
  • Work with the dispatch team to prioritize and schedule client support tickets and projects.
  • Communicate service updates, system changes, and potential issues to clients in a clear, timely manner.


Financial Management


  • Monitor client contracts to ensure profitability and adherence to scope.
  • Assist in the renewal process for contracts, identifying opportunities for adjustments based on client needs.
  • Track and forecast client billing, ensuring accurate and timely invoicing.


Strategic Input


  • Work with leadership to identify trends, challenges, and opportunities within assigned accounts.
  • Provide feedback on how to improve service offerings and client engagement.
  • Stay informed about IT industry trends, emerging technologies, and competitive services.



Qualifications


Required Skills


  • Strong interpersonal and communication skills, both written and verbal.
  • Proven ability to manage multiple client accounts simultaneously.
  • Excellent problem-solving and conflict resolution skills.
  • Ability to present technical concepts in a business-friendly manner.


Experience and Education


  • Bachelor's degree in Business, IT, or a related field (or equivalent experience).
  • 2+ years of account management experience, preferably in an MSP or IT services environment.
  • Familiarity with MSP tools such as ConnectWise, Autotask, or similar platforms.
  • IMPORTANT: You will only be considered if you've worked for another IT company or MSP in some capacity. Whether you were an IT Tech, account manager, service coordinator, etc. Must have technical experience.


Preferred Skills


  • Understanding of IT infrastructure, cybersecurity, cloud services, and other MSP offerings.
  • Experience with sales and proposal development.
  • Knowledge of contract negotiation and financial forecasting.


Work Environment


  • Primarily office-based with some client site visits.
  • May involve some after-hours availability for urgent client issues.


Performance Metrics


  • Client satisfaction scores (e.g., CSAT).
  • Account retention rate.
  • Revenue growth from upselling/cross-selling.
  • SLA compliance and service delivery quality.


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