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Junior Technical Support Engineer Jobs (NOW HIRING)

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Technical Support Engineer

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Technical Support Engineer - Recording Solutions - Broward County, Florida Position Description: We are looking for a Technical Support Engineer for our Recording Solutions. Candidates will work ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Akamai Technologies GmbH

$80 - $100/hr

... technical support ... Join our We are looking for a Junior Linux Engineer to join our Cloud services team . This role is ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$80 - $100/hr

About the Team The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (internally ...

Kaseya Careers

Technical Support Engineer

Orlando, FL · On-site

As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical ...

New

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Collectors Holdings, Inc.

$60 - $80/hr

Technical Support Engineer**to join the IT Service Desk team for a new function. You will be responsible for providing advanced-level technical oversight for complex platform challenges. In this ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

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Junior Technical Support Engineer information

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$33.5K

$71.8K

$109.5K

How much do junior technical support engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for junior technical support engineer in the United States is $71,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,500.00 and $80,000.00 per year, depending on experience, location, and employer.

What does a junior technical support engineer do?

A Junior Technical Support Engineer assists users with technical issues related to software, hardware, or network systems. Their responsibilities typically include diagnosing problems, providing solutions or workarounds, and escalating complex issues to senior team members. They often interact with customers via phone, email, or chat to resolve technical concerns. Junior Technical Support Engineers also document issues and resolutions to help improve support processes. This role is ideal for those starting their careers in IT and looking to develop troubleshooting and customer service skills.

What are the key skills and qualifications needed to thrive as a junior technical support engineer?

To thrive as a Junior Technical Support Engineer, you need a strong understanding of basic IT concepts, troubleshooting techniques, and a relevant degree or technical certification such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Patience, effective communication, and a customer-focused mindset are essential soft skills for providing excellent support. These skills and qualities are crucial for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced environment.

What are the most common challenges faced by junior technical support engineers in their first year, and how can they overcome them?

Junior Technical Support Engineers often encounter challenges such as managing a high volume of support tickets, quickly learning complex technical systems, and effectively communicating solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks, ask for guidance from more experienced team members, and make use of internal documentation and training resources. Regularly collaborating with colleagues and seeking feedback can also help accelerate learning and build confidence in troubleshooting and customer service skills.

What is the difference between Junior Technical Support Engineer vs Technical Support Specialist?

AspectJunior Technical Support EngineerTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, some certifications beneficial
Work EnvironmentEntry-level, technical support teams, help desksCustomer service focus, help desks, call centers
Employer & Industry UsageIT companies, tech support departmentsIT, telecommunications, software companies
Common Search & ComparisonOften compared for entry-level roles, technical skills

The main difference is that a Junior Technical Support Engineer typically has a stronger technical background and may handle more complex technical issues, while a Technical Support Specialist focuses more on customer service and troubleshooting basic problems. Both roles are essential in tech support teams but differ in technical depth and responsibilities.

What cities are hiring for Junior Technical Support Engineer jobs?

Cities with the most Junior Technical Support Engineer job openings:

What are the most commonly searched types of Technical Support Engineer jobs?

The most popular types of Technical Support Engineer jobs are:

What states have the most Junior Technical Support Engineer jobs?

States with the most job openings for Junior Technical Support Engineer jobs include:

What are popular job titles related to Junior Technical Support Engineer jobs?

For Junior Technical Support Engineer jobs, the most frequently searched job titles are:

Infographic showing various Junior Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $71,799 per year, or $34.5 per hour.

Technical Support Engineer

Manhattan, NY • On-site

Options-Technology
See more jobs at Options-Technologyexternal

$80 - $100/hr

Other

Posted 26 days ago

Job description

Technical Support Engineer

Location: New York

Salary: Competitive

Join the Options Technical Support Team in New York!

Working for Options

Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.

We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.

Who are we?

Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).

Why Options?
  • Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
  • Continuous career development opportunities: We provide professional skills development and technical training.
  • The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
  • Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role

As a Technical Support Engineer you will sit at the heart of mission-critical trading and cloud infrastructure. You’ll work directly with cutting-edge financial technology, supporting global clients while solving complex, real-time technical challenges.

This is an exciting opportunity to work in a fast-paced environment and contribute to Options continued success.

Essential Criteria
  • Strong research, writing and communication skills.
  • Ability to work in a fast-paced and changeable working environment.
  • Customer service experience (comfortable working with senior management and business owners).
  • Exceptional organisational skills and strong attention to detail.
  • Desire to travel and see the world.
  • Ability to work independently and manage your own projects in a professional manner.
  • Solid competency in the following: Word, PowerPoint and Excel.
  • Candidates must have or be working towards an Undergraduate degree or have previous experience in a similar role.
Desirable Criteria
  • Previous start-up, technology or business experience.
  • Degree level qualification or equivalent in related field.
  • A passion for start-ups, innovation and financial technology.
  • Strong interpersonal skills with client facing experience.
  • Project management skills and proven ability to manage own workload.

We look forward to reviewing your application and discussing how you can make an impact at Options Technology!

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