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Junior Technical Support Engineer Jobs in Alberta

Prim

Junior Field Engineer

Calgary, AB · On-site

SUMMARY The Field Engineer (Junior) is an integral part of the project team responsible for ... Provide technical support to project teams, including review of client-supplied documentation ...

Prim

Junior Field Engineer

Fort Mcmurray, AB · On-site

SUMMARY The Field Engineer (Junior) is an integral part of the project team responsible for ... Provide technical support to project teams, including review of client-supplied documentation ...

Prim

Junior Field Engineer

Edmonton, AB · On-site

SUMMARY The Field Engineer (Junior) is an integral part of the project team responsible for ... Provide technical support to project teams, including review of client-supplied documentation ...

Aveva

Tech Support Engineer

Calgary, AB · Hybrid

Technical Support Engineer - Calgary, Alberta, Canada Full Time- Hybrid (2-3 days onsite) (9:00 am - 6:00 pm Shift) This is an entry-level position intended for individuals with some experience ...

Aveva

Tech Support Engineer

Calgary, AB · Hybrid

Technical Support Engineer - Calgary, Alberta, Canada Full Time- Hybrid (2-3 days onsite) (9:00 am - 6:00 pm Shift) This is an entry-level position intended for individuals with some experience ...

Wood Plc

Senior Water Resources Engineer

Calgary, AB · On-site

You will be supported by both senior technical experts and junior and intermediate engineering staff and civil designers. We are seeking a motivated candidate who is a self-starter, is focused on ...

AECOM

Senior Electrical Engineer

Edmonton, AB · Hybrid

Provide technical guidance and mentorship to technologists, EITs, and junior engineers to the more junior technical team * Support value engineering, constructability reviews, and design optimization ...

ABB

Technical Support Specialist MV Drives

Edmonton, AB · Hybrid

Supports basic technical support cases. * Identifies technical problems and analyzes them through ... Electrical Engineering degree or Electronics college diploma with 10+ years of experience in Medium ...

Convverge

Junior Software Developer

Calgary, AB · On-site

We work in small, empowered teams where junior developers are given meaningful opportunities to ... Build and update technical support documentation for internal teams and client solutions. * Support ...

Wood Plc

Intermediate Municipal Engineer

Calgary, AB · On-site

... support of experienced senior and junior technical staff. Intermediate staff are expected to be ... Manage and deliver municipal engineering projects. * May participate in business development and ...

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Junior Technical Support Engineer information

What does a junior technical support engineer do?

A Junior Technical Support Engineer assists users with technical issues related to software, hardware, or network systems. Their responsibilities typically include diagnosing problems, providing solutions or workarounds, and escalating complex issues to senior team members. They often interact with customers via phone, email, or chat to resolve technical concerns. Junior Technical Support Engineers also document issues and resolutions to help improve support processes. This role is ideal for those starting their careers in IT and looking to develop troubleshooting and customer service skills.

What are the key skills and qualifications needed to thrive as a junior technical support engineer?

To thrive as a Junior Technical Support Engineer, you need a strong understanding of basic IT concepts, troubleshooting techniques, and a relevant degree or technical certification such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Patience, effective communication, and a customer-focused mindset are essential soft skills for providing excellent support. These skills and qualities are crucial for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced environment.

What are the most common challenges faced by junior technical support engineers in their first year, and how can they overcome them?

Junior Technical Support Engineers often encounter challenges such as managing a high volume of support tickets, quickly learning complex technical systems, and effectively communicating solutions to users with varying technical backgrounds. To overcome these challenges, it's important to prioritize tasks, ask for guidance from more experienced team members, and make use of internal documentation and training resources. Regularly collaborating with colleagues and seeking feedback can also help accelerate learning and build confidence in troubleshooting and customer service skills.

What is the difference between Junior Technical Support Engineer vs Technical Support Specialist?

AspectJunior Technical Support EngineerTechnical Support Specialist
Required CredentialsAssociate degree or equivalent, basic technical certificationsHigh school diploma or equivalent, some certifications beneficial
Work EnvironmentEntry-level, technical support teams, help desksCustomer service focus, help desks, call centers
Employer & Industry UsageIT companies, tech support departmentsIT, telecommunications, software companies
Common Search & ComparisonOften compared for entry-level roles, technical skills

The main difference is that a Junior Technical Support Engineer typically has a stronger technical background and may handle more complex technical issues, while a Technical Support Specialist focuses more on customer service and troubleshooting basic problems. Both roles are essential in tech support teams but differ in technical depth and responsibilities.

Infographic showing various Junior Technical Support Engineer job openings in Alberta as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution.

Sales Support Engineer

Calgary, AB • On-site

Yaskawa Electric America
See more jobs at Yaskawa Electric Americaexternal

Full-time

Re-posted 11 days ago

Job description

Yaskawa is currently seeking a Sales Support Engineer to join the team in Yaskawa Canada in Calgary, Alberta. This role will provide technical support and guidance to the outside sales force to assist in capturing new business. This includes the specification, selection and prices of drives and control panels. This role will also monitor and collaborate with the Calgary team, Demand Planning, Supply Chain Management and Engineering.

Additional duties include but are not limited to:

  • Ensures operational effectiveness with a focus on safety, quality, delivery, and cost, while efficiently delivering products, projects, and services and maintaining customer satisfaction.
  • Monitors customer orders and proactively collaborates with the Calgary team to ensure orders are placed in time to meet customer deadlines.
  • Identifies and resolves issues that may impact overall customer satisfaction.
  • Communicates effectively with customers through various channels, including written correspondence and weekly reports.
  • Creates electrical schematics and layout drawings for complete products using AutoCAD Electrical in 2D and 3D. Experience with SolidWorks is considered an asset.
  • Evaluates and reviews customers' electrical single-line diagrams and provides technical recommendations and guidance.
  • Implements, quotes, and designs high-horsepower control panels ranging from 400 V to 600 V and 400 HP to 2,250 HP, including 1P to 5P Yaskawa HHP modules for Calgary and YAI customers.
  • Sizes and selects components for various VFD control panels, including pump jack, ESP pump, PC pump, and standard applications. This includes sizing cables and enclosures.
  • Ensures designs comply with applicable CSA and UL requirements.
  • Prepares proposals for customer RFQs involving various control panels; creates bills of materials, production orders, and sales orders using SAP.
  • Controls and tracks revisions to engineering documentation.
  • Controls and updates bills of materials (BOMs) when new part numbers are created.
  • Participates in technical and sales training programs offered by Yaskawa.
  • Provides inside sales support through SAP, including creating sales orders, purchase orders, credits, debits, quotations, and pro forma invoices, while providing backup support to the CSR as required.
  • Demonstrates exceptional communication, analytical, problem-solving, and troubleshooting skills
  • Implements process improvements, assist supervisor in developing and revising current work instructions.

The ideal candidate will have an Electrical Engineering degree. Along with AutoCad Electrical experience; while Solidworks experience is not a requirement it would be a big plus! The ideal candidate will also have experience with ERP systems with SAP being preferred.

    If the Sales Support Engineer role sounds like a good fit for you we would love to hear from you!

    Apply