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The Senior Infrastructure Engineer delivers network and systems solutions for higher education institutions. This role emphasizes in-depth, hands-on work in network and system infrastructure development, deployment, and support, with a strategic focus on performance, security, and scalability across managed services. The Senior Infrastructure Engineer will be critical in configuring and optimizing network operations, implementing advanced security measures, and supporting multi-tenant environments in both on-premise and cloud infrastructures.

The Senior Infrastructure Engineer works closely with the Executive Director to implement institutional technology strategies and operational priorities while ensuring the stability, security, reliability, and performance of the institution’s technology infrastructure.

This role serves as the operational bridge between onsite technical staff, CampusWorks Centers of Excellence (CoEs), institutional stakeholders, project teams, and external vendors to ensure consistent, high-quality technology operations and service delivery.

The Senior Infrastructure Engineer is also responsible for ensuring the operational security, integrity, and resiliency of the institution’s infrastructure and data center environment. This includes oversight and coordination of infrastructure-related cybersecurity practices such as vulnerability remediation, patch management, identity and access controls, infrastructure hardening, backup integrity, disaster recovery readiness, monitoring, and adherence to established security standards and operational policies.

The Senior Infrastructure Engineer partners closely with institutional leadership, and CampusWorks applicable Centers of Excellence (CoEs) to support compliance initiatives, risk reduction efforts, incident response coordination, and the implementation of security best practices across the infrastructure environment.

• Architect, configure, and deploy network equipment such as switches, routers, firewalls, and wireless controllers (Cisco, Meraki, Palo Alto). 
• Implement network segmentation and VLANs, ensuring efficient traffic flow, security, and scalability tailored to client-specific needs.
• Establish high-performance routing and switching, focusing on maintaining secure connections for remote access solutions like VPNs and SD-WAN technologies.
• Build and maintain virtualized environments using VMware, Hyper-V, and cloud-based solutions (Azure, AWS). Ensure virtual server performance aligns with operational and client requirements.
• Conduct regular system updates, patching, and performance tuning of Windows and Linux servers to ensure reliability, compliance, and security across all managed services.
• Utilize monitoring tools (e.g., Connectwise, SolarWinds, Nagios, Whatsup Gold, Zabbix) to oversee network health, optimize bandwidth usage, and detect anomalies. Set up proactive alerts and automated incident response protocols.
• Leverage data analytics to evaluate performance metrics, identify areas of improvement, and implement solutions that enhance system uptime and user experience.
• Implement and manage firewall policies, intrusion prevention systems (IPS), and web filtering to safeguard network integrity and comply with regulatory standards such as FERPA, GLBA, and SOC II.
• Perform vulnerability scans, security audits, and incident response forensics, ensuring quick identification, containment, and remediation of threats.
• Design and implement storage solutions and disaster recovery plans, including SAN/NAS setup, backup routines, and regular testing of data recovery processes.
• Automate backup schedules, verifying data integrity, and configuring failover strategies to meet business continuity objectives.
• Develop and maintain detailed documentation for all network and system configurations, standard operating procedures, and security practices.

Leadership & Staff Development

• Provide leadership, mentorship, and operational direction to assigned technical staff and service delivery resources.
• Foster a collaborative and customer-focused team environment.
• Support staffing coordination, resource planning, and workload prioritization activities.
• Assist with employee performance management, coaching, and professional development efforts.
• Encourage continuous improvement, operational accountability, and knowledge sharing.

• Lead training sessions for junior engineers and support staff, providing technical knowledge and hands-on guidance to ensure effective knowledge sharing and continuity.
• Occasional travel to clients sites, as needed.
• Other duties, as assigned.

• Bachelor’s degree in a related field or equivalent work experience.
• Relevant certifications such as CCNA, CCNP, CISSP, VMware VCP, or equivalent experience with multi-vendor environments. 
• 5 years of experience in a senior infrastructure engineering role with a hands-on focus on network and systems administration.

• Experience within a managed services environment.
• Experience working in higher education.