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Itil Analyst Jobs (NOW HIRING)

Comtech, LLC

System Analyst

Sacramento, CA

We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... System Analyst Job location: Sacramento, CA Duration: 8 Months * Minimum five (5) years FTE ...

Comtech, LLC

System Analyst

Sacramento, CA

We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 ... Systems Analyst Location: Sacramento, CA * Minimum five (5) years FTE experience performing as ...

INENT INC

Senior Process Analyst

Walnut Creek, CA

Senior Process Analyst Location: Walnut Creek, CA Duration: 1+ Year JOB SUMMARY The Senior Process ... Incident, Problem, Change, Configuration, Asset management based on the ITIL framework; and ...

MsysInc

Security Analyst

Clover, SC · On-site

ITIL * Business Analysis experience to include data flow diagrams, requirements specifications, use case scenarios, and acceptance testing. * Ability to work with security technicians to develop ...

MsysInc

Security Analyst

Clover, SC

ITIL * Business Analysis experience to include data flow diagrams, requirements specifications, use case scenarios, and acceptance testing. * Ability to work with security technicians to develop ...

Entarian

Business Analyst

Arlington, VA · On-site

Manage operational incidents, ensuring they are resolved in a timely manner while following ITIL best practices. * Work with cross-functional teams to determine root cause analysis of incidents and ...

Entarian

Business Analyst

Arlington, VA · On-site

Manage operational incidents, ensuring they are resolved in a timely manner while following ITIL best practices. * Work with cross-functional teams to determine root cause analysis of incidents and ...

Entarian

Business Analyst

Arlington, VA · On-site

Manage operational incidents, ensuring they are resolved in a timely manner while following ITIL best practices. * Work with cross-functional teams to determine root cause analysis of incidents and ...

Marathon TS

Junior IT Configuration Analyst

... ITIL-based configuration management processes. Responsibilities : • Maintain and update ... impact analysis • Generate reports and metrics related to CMDB accuracy and configuration ...

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Itil Analyst information

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How much do itil analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for itil analyst in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.

What are some common challenges an ITIL analyst faces when implementing IT service management processes?

ITIL Analysts often encounter challenges such as resistance to process changes from staff, aligning existing workflows with ITIL best practices, and ensuring consistent documentation across teams. They must also balance the need for process rigor with business agility, which can require strong communication and stakeholder management skills. Collaboration with IT, operations, and management teams is crucial to address these challenges and drive continuous improvement in service delivery.

What is an ITIL analyst?

An ITIL Analyst is a professional who specializes in implementing and managing IT service management (ITSM) processes based on the ITIL (Information Technology Infrastructure Library) framework. They are responsible for analyzing, optimizing, and supporting IT services to ensure they align with business needs and industry best practices. ITIL Analysts help organizations improve efficiency, resolve incidents, manage changes, and maintain high service quality by adhering to ITIL guidelines.

What are the key skills and qualifications needed to thrive as an ITIL analyst?

To thrive as an ITIL Analyst, you need a solid understanding of IT service management principles, process analysis, and a relevant ITIL certification (often ITIL Foundation or higher). Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is crucial for managing workflows and tracking incidents. Strong analytical thinking, communication, and problem-solving skills help you collaborate across teams and drive continual service improvement. These competencies ensure effective service delivery, streamlined IT processes, and alignment with business objectives.

What is the difference between Itil Analyst vs Service Desk Analyst?

AspectItil AnalystService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, but less advanced certifications common
Work EnvironmentFocus on IT service management processes, strategic planningCustomer support, incident resolution, user assistance
Industry UsageIT service providers, large enterprises, consulting firmsHelp desks, IT support centers, internal IT teams

While both roles involve IT service management, an Itil Analyst primarily focuses on implementing and improving ITIL processes, whereas a Service Desk Analyst handles day-to-day user support and incident resolution. The roles often overlap in certifications and work environments, but their core responsibilities differ in scope and focus.

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Itil Analyst jobs near you
Infographic showing various Itil Analyst job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 6% Part Time, 1% Temporary, and 6% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $65,589 per year, or $31.5 per hour.

ITIL V3, ITSM Suite, Cloud Computing Infrastructure (GC--USC)

Sonsoft Inc

Cincinnati, OH • On-site

Full-time

Re-posted 24 days ago

Job description

Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description
  • Knowledge of COBIT, ISO 2000, or CMMI
  • Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management
  • At least 3 years of experience with Service Now or BMC Remedy or other ITSM tools as an advanced user
  • Knowledge of the ITIL v3 service life cycle and ITSM best practices
  • Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects
  • Knowledge of technology metrics, scorecard implementation, and project management best practices
  • ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like Service Now, Remedy
  • Analytical and Communication skills
  • Planning and Co-ordination skills
  • Experience with project management
  • Experience and desire to work in a management consulting environment that requires
Qualifications

Basic Qualifications :-

  • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a Full-Time Permanent job opportunity for you.
  2. Only US Citizen, Green Card Holder, TN Visa, GC-EAD, H4-EAD & L2-EAD can apply.
  3. No OPT-EAD & H1B Consultants please.
  4. Please mention your Visa Status in your email or resume.
Sonsoft logo

About Sonsoft

Sourced by ZipRecruiter

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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