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Itil Analyst Jobs (NOW HIRING)

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

OSI Consulting

ITIL Problem Management Analyst

Irvine, CA · On-site

... ITIL best practices. • Lead proactive and reactive problem investigations to identify underlying causes of recurring incidents and service disruptions. • Facilitate Root Cause Analysis (RCA ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Senior ITIL SME Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance Job Type ... The contractor shall analyze, assign, facilitate, track and report Cybersecurity Division ...

ASM Research

ITIL Specialist, Mid

Lead analysis of existing ITSM processes and design future-state workflows for incident, problem, change, request, and release management that follow ITIL best practices and organizational directives.

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How much do itil analyst jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for itil analyst in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.

What are some common challenges an ITIL Analyst faces when implementing IT service management processes?

ITIL Analysts often encounter challenges such as resistance to process changes from staff, aligning existing workflows with ITIL best practices, and ensuring consistent documentation across teams. They must also balance the need for process rigor with business agility, which can require strong communication and stakeholder management skills. Collaboration with IT, operations, and management teams is crucial to address these challenges and drive continuous improvement in service delivery.

What is an ITIL Analyst?

An ITIL Analyst is a professional who specializes in implementing and managing IT service management (ITSM) processes based on the ITIL (Information Technology Infrastructure Library) framework. They are responsible for analyzing, optimizing, and supporting IT services to ensure they align with business needs and industry best practices. ITIL Analysts help organizations improve efficiency, resolve incidents, manage changes, and maintain high service quality by adhering to ITIL guidelines.

What are the key skills and qualifications needed to thrive as an ITIL Analyst, and why are they important?

To thrive as an ITIL Analyst, you need a solid understanding of IT service management principles, process analysis, and a relevant ITIL certification (often ITIL Foundation or higher). Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is crucial for managing workflows and tracking incidents. Strong analytical thinking, communication, and problem-solving skills help you collaborate across teams and drive continual service improvement. These competencies ensure effective service delivery, streamlined IT processes, and alignment with business objectives.

What is the difference between Itil Analyst vs Service Desk Analyst?

AspectItil AnalystService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, but less advanced certifications common
Work EnvironmentFocus on IT service management processes, strategic planningCustomer support, incident resolution, user assistance
Industry UsageIT service providers, large enterprises, consulting firmsHelp desks, IT support centers, internal IT teams

While both roles involve IT service management, an Itil Analyst primarily focuses on implementing and improving ITIL processes, whereas a Service Desk Analyst handles day-to-day user support and incident resolution. The roles often overlap in certifications and work environments, but their core responsibilities differ in scope and focus.

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What cities are hiring for Itil Analyst jobs? Cities with the most Itil Analyst job openings:
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Itil Analyst jobs near you
Infographic showing various Itil Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $65,589 per year, or $31.5 per hour.
ServiceNow Business Analyst

ServiceNow Business Analyst

Sonoma Consulting Inc.

Lincolnshire, IL

Contractor

Re-posted 4 days ago

Job description

Company Description

Company Description


Halo Group is a premier provider of IT talent. We place technology experts within
the teams of the world's leading companies to help them build innovative
businesses that keep them one step closer to their customers and one step
ahead of the competition. We offer a meaningful work environment for
employees, attractive and interesting engagements for consultants, and cutting-edge
digital innovation for our customers.
We delight in helping our customers execute their digital vision. Big projects or
small, Halo Group knows that by combining the highest quality talent with our
unwavering support, we will become an invaluable extension of the team. Halo
Group's experienced consultants in Detroit, Atlanta and Dallas specialize in all
areas of product/project governance, UX/UI, multi-platform applications, quality
assurance/testing, cloud computing, and data analytics.
Since its inception, Halo Group has been recognized for numerous awards, including: 
- INC 5000
- Future 50
- 101 Best and Brightest
- Michigan 50 Companies to Watch
- Goldline Research - "Most Dependable Companies"
- Ernst & Young - "Entrepreneur of the Year" Finalist

Job Description

Title: ServiceNow Business Analyst
Location : Lincolnshire, IL
Long Term Contract
Job Description:
Overview:
We currently have an immediate need for a seasoned Senior Business Analyst with experience in Project Management with experience working within Service Desk transition environments. The Business Analyst will work with work in concert with support teams to separate instances of ServiceNow and will account for ServiceNow knowledge documentation, service transition, colleague communication, and more to successfully complete Service Desk transitions.
Experience and Requirements
Experienced BA/PM with previous background in Service Desk transition
Experience with Microsoft suite of products expected
ITIL certifications/awareness - Service Transition scope
ServiceNow experience highly-recommended
Ability to work independently once acclimated
Ability to engage/influence leaders and drive change
Ability to work with Knowledge Management team to coordinate documentation.
Perform other duties as assigned

Qualifications

KEY SKILL REQUIREMENTS: 
This needs to be a Senior Business Analyst with experience working on Service Desk Transition projects. Experience with ServiceNow Service Desk transition projects would be golden. If they have some Project Management experience as well, added plus.
Experience supporting MS Suites is required.
Strong documentation management experience is strongly desired.
Any ITIL related certifications or awareness is a big plus.

Additional Information

Title: .Service Now Business Analyst, ITIL Analyst, ITSM Analyst, Business Analyst, Service Now Analyst

Skills: ServiceNow, Service Desk, ITIL, 

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

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