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Itil Analyst Jobs (NOW HIRING)

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

OSI Digital

ITIL Problem Management Analyst

Irvine, CA · On-site

$25 - $50/hr

ITIL Problem Management Analyst Location: Irvine, CA -5 days onsite Duration: 6 Months Position Summary We are seeking an experienced Problem Management Lead Analyst to drive service stability and ...

PD Inc

Senior ITIL SME

Fort George G Meade, MD · On-site

$111K - $143K/yr

Senior ITIL SME Location: Fort Meade, MD 20755 Clearance Level: Active Secret Clearance Job Type ... The contractor shall analyze, assign, facilitate, track and report Cybersecurity Division ...

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How much do itil analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for itil analyst in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.

What are some common challenges an ITIL analyst faces when implementing IT service management processes?

ITIL Analysts often encounter challenges such as resistance to process changes from staff, aligning existing workflows with ITIL best practices, and ensuring consistent documentation across teams. They must also balance the need for process rigor with business agility, which can require strong communication and stakeholder management skills. Collaboration with IT, operations, and management teams is crucial to address these challenges and drive continuous improvement in service delivery.

What is an ITIL analyst?

An ITIL Analyst is a professional who specializes in implementing and managing IT service management (ITSM) processes based on the ITIL (Information Technology Infrastructure Library) framework. They are responsible for analyzing, optimizing, and supporting IT services to ensure they align with business needs and industry best practices. ITIL Analysts help organizations improve efficiency, resolve incidents, manage changes, and maintain high service quality by adhering to ITIL guidelines.

What are the key skills and qualifications needed to thrive as an ITIL analyst?

To thrive as an ITIL Analyst, you need a solid understanding of IT service management principles, process analysis, and a relevant ITIL certification (often ITIL Foundation or higher). Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is crucial for managing workflows and tracking incidents. Strong analytical thinking, communication, and problem-solving skills help you collaborate across teams and drive continual service improvement. These competencies ensure effective service delivery, streamlined IT processes, and alignment with business objectives.

What is the difference between Itil Analyst vs Service Desk Analyst?

AspectItil AnalystService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, but less advanced certifications common
Work EnvironmentFocus on IT service management processes, strategic planningCustomer support, incident resolution, user assistance
Industry UsageIT service providers, large enterprises, consulting firmsHelp desks, IT support centers, internal IT teams

While both roles involve IT service management, an Itil Analyst primarily focuses on implementing and improving ITIL processes, whereas a Service Desk Analyst handles day-to-day user support and incident resolution. The roles often overlap in certifications and work environments, but their core responsibilities differ in scope and focus.

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What cities are hiring for Itil Analyst jobs? Cities with the most Itil Analyst job openings:
What job categories do people searching Itil Analyst jobs look for? The top searched job categories for Itil Analyst jobs are:
Itil Analyst jobs near you
Infographic showing various Itil Analyst job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 6% Part Time, 1% Temporary, and 6% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $65,589 per year, or $31.5 per hour.

Senior ITSM / ITIL Analyst: 26-00154

Platinum Resource Group

Newport Beach, CA • Remote

$58.38 - $63.38/hr

Contractor

Medical, Dental, Vision

Posted 12 days ago

Job description

SENIOR ITSM / ITIL ANALYST
Location; Newport Beach, CA
JOB DESCRIPTION
The Senior ITSM / ITIL Analyst plays a key role in ensuring new or changed IT services are well-designed, governed, and transitioned into live operations effectively, following ITIL best practices. The role focuses on driving service readiness, minimizing risks during deployment, and ensuring a smooth operational handover.
This position supports the lifecycle stages of Service Design and Service Transition, ensuring services meet agreed business and operational requirements before going live.
KEY RESPONSIBILITIES
Service Design

  • Collaborate with stakeholders to define and document end-to-end service designs that include service model, performance metrics, SLAs, support model, security, and continuity.
  • Produce and manage Service Design Packages (SDPs) that incorporate all elements of service delivery and support.
  • Ensure alignment of service design to enterprise architecture, information security, and capacity planning.
  • Validate service designs against non-functional requirements (NFRs), including availability, reliability, and scalability.
  • Define and document service dependencies, SLAs, and OLAs.


Service Transition

  • Lead or support the service transition process for new or changed services.
  • Plan and coordinate transition activities, including Service Readiness, training, knowledge transfer, and documentation handover.
  • Lead Service Readiness Boards (SRBs) to ensure operational teams are prepared to accept new or changed services.
  • Facilitate Early Life Support (ELS) and ensure clear criteria for service acceptance and exit from transition.
  • Conduct impact assessments and risk evaluations for service introduction.
  • Maintain alignment with Change Enablement and Service Operational processes to support controlled deployment.


Service Validation and Testing

  • Support or coordinate Service Validation activities to verify services meet business needs.
  • Ensure operational acceptance testing (OAT) criteria are defined and validated.
  • Work closely with test leads to ensure testing aligns with service design and SLA expectations.


Configuration and Knowledge Management

  • Collaborate with ServiceNow/ITAM Team to ensure service components are accurately captured.
  • Ensure operational documentation, FAQs, and support playbooks are created, validated, and stored in the knowledge base.
  • Facilitate effective knowledge transfer from project teams to support and Service operations.


Stakeholder Engagement

  • Act as a liaison between project delivery, Technology, and business stakeholders.
  • Coordinate and facilitate workshops to define service design packages, ownership, and governance.
  • Ensure the service / product owner and operations including the Service Desk teams are engaged early in the design process.


QUALIFICATIONS

  • 4+ years of experience in ITSM or IT Operations, with a strong focus on Service Design and Transition.
  • Good understanding of ITIL v3/V4 framework and practices, especially:
    • Service Design
    • Service Transition
    • Service Validation and Testing
    • Change Enablement
  • Experience managing or supporting transitions of enterprise-level IT services.
  • Strong experience with ITSM tools (e.g., ServiceNow).
  • Ability to develop high-quality service documentation (SLAs, SDPs, support models).
  • SDLC.
  • Excellent communication and stakeholder management skills.
  • Good communicator, able to work with global teams
  • A continual improvement mindset and high levels of customer focus.
  • Experience of working with internal and external partners to drive service excellence.
  • Able to identify risks and challenges and to mitigate appropriately
  • Adaptable to change in an evolving environment
  • Background in Financial Services an advantage.


NICE TO HAVE

  • Experience with:
    • Azure Dev Ops
    • Finance Transformation Program Implementation
    • Managed Services
    • Oracle Cloud ERP and EPM


 

Company Description

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.